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Customer reviews: MultiVendor Marketplace Onport

Develop by Onport

Reviews (25)

Overall rating
4.6

What Merchants Think

Merchants have a mixed opinion of "MultiVendor Marketplace Onport". Many are impressed by its range of features and support for managing dropshipping, inventory, and order processing. The app's comprehensive functionality has helped numerous businesses scale their marketplaces effectively. However, some users have experienced issues, particularly with inventory management glitches and inconsistent customer support. While the app holds strong potential, the user experience varies significantly among its users.

Key Strengths

  • Comprehensive inventory and vendor management features.
  • Ability to automate various marketplace activities and processes.
  • Friendly and supportive customer service team, especially praised when timely.
  • Intuitive user interface and detailed onboarding support.
  • Compatibility with multiple e-commerce platforms including Shopify, Etsy, and WooCommerce.

Common Concerns

  • Inventory management issues, such as unintentional stock adjustments.
  • Inconsistency and delays in customer support response.
  • Initial high setup costs and a steep learning curve reported.
  • Technical documentation needing improvement for easier navigation and task completion.
  • Price point considered high by some users, relative to perceived benefits.

Final Thoughts

Overall, "MultiVendor Marketplace Onport" is a robust and feature-rich platform that offers significant value to businesses seeking to manage complex multi-vendor operations effectively. Despite its powerful capabilities, the app is not without flaws, with certain users facing technical difficulties and inconsistent support. Potential users should carefully evaluate their resources for setup and maintenance against the app's pricing to determine its suitability for their needs.

Fernando de Cárcer

Jan 31, 2024  on Shopify

MY RECOMMENDATION? DO NOT EVEN INSTALL THIS APP I only installed the app. Did not sign-up for a plan, did not make any set-ups, did not add any preferences. Nothing. Just installed on my shopify ecommerce. Worst thing I could have ever done. After a week of having the app installed, I noticed that the app had been messing around with my stock. For every order I was receiving on my store, the app was adding or subtracting inventory from the items purchased in a complete random way. Some orders were untouched, some orders was duplicating the items reducing twice the inventory of an item, in for other orders it was ADDING UP INVENTORY of the items purchased. Not all the items on an order were updated...some did, some not... completely random without any sense. In summary. If I receive an order of items A and B, both with e.g. 5 units of inventory pre purchase, Shopify was reducing 1 unit of stock from each item (as it should do), then Onport removed one more unit of item A, but left item B inventory untouched. Leaving A with 3 of stock (whtn it should be 4) and B with 4(or even 5, since for some items it was adding up stock!!!) Why? Absolutely no idea... I just installed the app. As a result: a total mess up of inventory in just a week. I repeat, i did ONLY installed the app. Nothing else. Solution? I had to manually check every single order and every single item purchased in my store during the last week and fix the mess that this app caused. Item by item. MY RECOMMENDATION? DO NOT EVEN INSTALL THIS APP

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