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Customer reviews: OneLoyalty: Loyalty & Rewards

Develop by FireGroup

OneLoyalty is a Shopify app designed to help businesses boost customer retention with customizable loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

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Reviews (103)

Overall rating
4.6

What Merchants Think

Merchants appreciate "OneLoyalty: Loyalty & Rewards" for its comprehensive features and seamless customer support. Many find it user-friendly and adaptable, praising its ability to boost customer engagement with ease. While the app has undergone some pricing changes, it remains a favored choice for its utility in creating effective loyalty programs.

Key Strengths

  • Responsive and helpful customer support, especially praised are team members like Emily, Rosie, and Jaxber.
  • Easy setup and user-friendly interface.
  • Wide range of features, making it versatile for various business needs.
  • Ability to integrate rewards across different platforms (mobile app, POS, online store).
  • Free plan available with extensive features.

Common Concerns

  • Unexpected charges despite initial offerings being free, causing dissatisfaction among users.
  • Lack of communication regarding the changes in pricing structure and feature availability.
  • Concerns over the potential impact on customer experience due to third-party dependencies.
  • Restricted customizations, particularly with certain features relegated to more expensive plans.
  • Technical issues such as loading problems with rewards widgets.

Final Thoughts

"OneLoyalty: Loyalty & Rewards" is generally well-received for its breadth of features and customer support. However, recent dissatisfaction with its pricing changes indicates a need for product transparency and predictability. Despite these challenges, the app proves to be a valuable tool for engaging customers and enhancing loyalty for startups and established businesses alike.

Regal Gems Jewellery Co.

Aug 07, 2024  on Shopify

10/10 would recommend. The team's working on a lot of features and the customer service is totally on point and very responsive!!

Pan Ocean Singapore - Sea Through Us

Aug 05, 2024  on Shopify

great customer service, free to use, feature is comprehensive, hope it remain free forever. attended by Rosie and Ellie, they are awesome.

Liv + Roo

Aug 01, 2024  on Shopify

Such a great app! Love that it's free and has such great features. Also, customer service is amazing. The rep responded super fast and was super helpful over chat!

Spawear

Jul 31, 2024  on Shopify

To nie aplikacja, to cudo! Fenomenalna aplikacja, z całego serca polecam. Właśnie tego potrzebował mój sklep internetowy! Mnóstwo funkcji, bardzo intuicyjne menu. Brak słów, jest taka wspaniała! A to nie wszystko. Obsługa klienta na najwyższym poziomie. Jeśli traficie na Rosie to na pewno wam pomoże, nie ma dla niej rzeczy niemożliwych! Polecam z całego serca aplikację i pamiętajcie - warto rozmawiać jak macie problem!

私のストア

Jul 31, 2024  on Shopify

Really good product, I don't need any work with this program

The Helpful Pet Shop

Jul 29, 2024  on Shopify

Emily from OneLoyalty Team was lovely to talk with. She was very speedy with her replies and helped us decide on the next steps for our loyalty program and the best rewards to include based on our business needs

The Combat Company

Jul 29, 2024  on Shopify

Initial set up discussion with Rosie was first class!

Frokenbroms Soulcare & Wellness

Jul 27, 2024  on Shopify

Very friendly and quick response while setting up this app ,got help with some small adjustments I wanted to do. Feels like there will be a good support ready to help whenever I need :-)

Woodbests

Jul 25, 2024  on Shopify

Thanks to Dante from Oneloyalty, he (she) gave me a lot of help and helped me solve the difficulties in setting up. Thanks.

My Computer is My Canvas | Bloom to Balm

Jul 25, 2024  on Shopify

Awesome customer service, super quick to reply and very helpful. Looking forward to using this app!

Savings Budget

Jul 24, 2024  on Shopify

They were really great to work with. Ellie was able to immediately locate my issue on shopify and correct it for me. I was so amazed about their quick service to resolve an issue. They also went above and beyond to make sure their reward program was working correctly on my site. I would highly recommend.

Printcandy

Jul 22, 2024  on Shopify

Great support

KAWAIII SUSHI

Jul 16, 2024  on Shopify

Support is very friendly. Nice app and it is all FREE. Thanks :-)

studio clu

Jul 15, 2024  on Shopify

Easy and convenient rewards plug-in for our store. Most especially it's free and customizable. Rosie is also quick to respond on our inquiries and is very helpful.

Scentsationzthelabel

Jul 14, 2024  on Shopify

amazing customer service and the app is really easy to navigate! Rosie was a great help

TheBladeBros.com

Jul 12, 2024  on Shopify

Emily was very helpful and knowledgable answered all of my question quickly and coherently very good app and easy to use

Blumes

Jul 11, 2024  on Shopify

Ellie's Support was excellent and quick.

Samag Shop

Jun 19, 2024  on Shopify

Very easy to use, and I love the Professional look and Advanced features. WELL DONE !

Back Four

Jun 18, 2024  on Shopify

So far the app has been straightforward to set up, I'll have to wait and see how the functionality works over time. I had a suggestion for Rosie in Support, and she was very helpful !

FashionApp.Co

Jun 18, 2024  on Shopify

Excellent customer service from Ellie.

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