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Customer reviews: OneLoyalty: Loyalty & Rewards

Develop by OneCommerce.io

Reviews (129)

Overall rating
4.8

What Merchants Think

Merchants appreciate "OneLoyalty: Loyalty & Rewards" for its comprehensive features and seamless customer support. Many find it user-friendly and adaptable, praising its ability to boost customer engagement with ease. While the app has undergone some pricing changes, it remains a favored choice for its utility in creating effective loyalty programs.

Key Strengths

  • Responsive and helpful customer support, especially praised are team members like Emily, Rosie, and Jaxber.
  • Easy setup and user-friendly interface.
  • Wide range of features, making it versatile for various business needs.
  • Ability to integrate rewards across different platforms (mobile app, POS, online store).
  • Free plan available with extensive features.

Common Concerns

  • Unexpected charges despite initial offerings being free, causing dissatisfaction among users.
  • Lack of communication regarding the changes in pricing structure and feature availability.
  • Concerns over the potential impact on customer experience due to third-party dependencies.
  • Restricted customizations, particularly with certain features relegated to more expensive plans.
  • Technical issues such as loading problems with rewards widgets.

Final Thoughts

"OneLoyalty: Loyalty & Rewards" is generally well-received for its breadth of features and customer support. However, recent dissatisfaction with its pricing changes indicates a need for product transparency and predictability. Despite these challenges, the app proves to be a valuable tool for engaging customers and enhancing loyalty for startups and established businesses alike.

Nimbli

Aug 19, 2024  on Shopify

SAV super et très gentil ! Apporte la bonne aide nécessaire.

Hushhealth.co.uk

Aug 15, 2024  on Shopify

I would recommend this app, its the first one I have used and became a little confused, started a chat with Miley and was sorted out in no time, very helpful and patient with me. The App is great, it does exactly what it says it does. Thank you

LumiEternal

Aug 15, 2024  on Shopify

ottimo supporto e qualità dell'app mostruosamente alta, essendo un'app nuova ci sono delle funzionalità da sviluppare, ma sono sicuro che andranno sempre meglio!

Sithael

Aug 15, 2024  on Shopify

Muy buena app, me fascina que sea gratis y con tan buenas opciones de configuración. Agregaría un par de opciones adicionales de descuentos, regalos y un par de cosas, pero es genial en general, y ahora incorporaron una ruleta de juegos para incentivar a mis clientes a ingresar a mi página! Además, Rosie de servicio al cliente me ayudó con la configuración y ahora se ve perfecta en mi página, su atención al cliente es perfecta!

Jolly Nose

Aug 10, 2024  on Shopify

A great app, easy to use. A lot of features for a free app! I had some questions and used the live chat – I spoke with Emily who was incredibly helpful and explained how to get the most out of all the features. 10/10

Stellar Gel

Aug 09, 2024  on Shopify

Dante was incredibly responsive—definitely deserves 5 stars! I suggested an idea to allow redeeming points to combine product discounts and order discounts, so reward codes can be used alongside existing discounts in my Shopify store. Essentially, it would turn loyalty rewards into a gift card (cash) for customers that can be used anytime. This feature is not just important for me, but for other fellow business owners who are using this app as well. I hope they implement it soon!

Shyra Fashion

Aug 08, 2024  on Shopify

I was blown away by OneLoyalty! Before I even decided to install the app, Rosie from OneLoyalty reached out to help me set it up—talk about service! Rosie, you rock! Can't wait to get started with OneLoyalty. Thanks for the awesome support!

aBeauty Shop

Aug 07, 2024  on Shopify

Great support from Ellie. Fast responses and easy to talk. Great app. Did I mention that is free?

EverybodyLovesLakyra

Aug 07, 2024  on Shopify

This free app does exactly what I need it to do and I'm hoping it'll ensure my customers come back for more of my products. Either way, this is a great app for new business owners. And shoutout to Rosie. She's a sweetheart.

Regal Gems Jewellery Co.

Aug 07, 2024  on Shopify

10/10 would recommend. The team's working on a lot of features and the customer service is totally on point and very responsive!!

Pan Ocean Singapore - Sea Through Us

Aug 05, 2024  on Shopify

great customer service, free to use, feature is comprehensive, hope it remain free forever. attended by Rosie and Ellie, they are awesome.

Liv + Roo

Aug 01, 2024  on Shopify

Such a great app! Love that it's free and has such great features. Also, customer service is amazing. The rep responded super fast and was super helpful over chat!

Spawear

Jul 31, 2024  on Shopify

To nie aplikacja, to cudo! Fenomenalna aplikacja, z całego serca polecam. Właśnie tego potrzebował mój sklep internetowy! Mnóstwo funkcji, bardzo intuicyjne menu. Brak słów, jest taka wspaniała! A to nie wszystko. Obsługa klienta na najwyższym poziomie. Jeśli traficie na Rosie to na pewno wam pomoże, nie ma dla niej rzeczy niemożliwych! Polecam z całego serca aplikację i pamiętajcie - warto rozmawiać jak macie problem!

私のストア

Jul 31, 2024  on Shopify

Really good product, I don't need any work with this program

The Helpful Pet Shop

Jul 29, 2024  on Shopify

Emily from OneLoyalty Team was lovely to talk with. She was very speedy with her replies and helped us decide on the next steps for our loyalty program and the best rewards to include based on our business needs

The Combat Company

Jul 29, 2024  on Shopify

Initial set up discussion with Rosie was first class!

Frokenbroms Soulcare & Wellness

Jul 27, 2024  on Shopify

Very friendly and quick response while setting up this app ,got help with some small adjustments I wanted to do. Feels like there will be a good support ready to help whenever I need :-)

Woodbests

Jul 25, 2024  on Shopify

Thanks to Dante from Oneloyalty, he (she) gave me a lot of help and helped me solve the difficulties in setting up. Thanks.

My Computer is My Canvas | Bloom to Balm

Jul 25, 2024  on Shopify

Awesome customer service, super quick to reply and very helpful. Looking forward to using this app!

Savings Budget

Jul 24, 2024  on Shopify

They were really great to work with. Ellie was able to immediately locate my issue on shopify and correct it for me. I was so amazed about their quick service to resolve an issue. They also went above and beyond to make sure their reward program was working correctly on my site. I would highly recommend.

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