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Customer reviews: OneLoyalty: Loyalty & Rewards

Develop by FireGroup

OneLoyalty is a Shopify app designed to help businesses boost customer retention with customizable loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (103)

Overall rating
4.6

What Merchants Think

Merchants appreciate "OneLoyalty: Loyalty & Rewards" for its comprehensive features and seamless customer support. Many find it user-friendly and adaptable, praising its ability to boost customer engagement with ease. While the app has undergone some pricing changes, it remains a favored choice for its utility in creating effective loyalty programs.

Key Strengths

  • Responsive and helpful customer support, especially praised are team members like Emily, Rosie, and Jaxber.
  • Easy setup and user-friendly interface.
  • Wide range of features, making it versatile for various business needs.
  • Ability to integrate rewards across different platforms (mobile app, POS, online store).
  • Free plan available with extensive features.

Common Concerns

  • Unexpected charges despite initial offerings being free, causing dissatisfaction among users.
  • Lack of communication regarding the changes in pricing structure and feature availability.
  • Concerns over the potential impact on customer experience due to third-party dependencies.
  • Restricted customizations, particularly with certain features relegated to more expensive plans.
  • Technical issues such as loading problems with rewards widgets.

Final Thoughts

"OneLoyalty: Loyalty & Rewards" is generally well-received for its breadth of features and customer support. However, recent dissatisfaction with its pricing changes indicates a need for product transparency and predictability. Despite these challenges, the app proves to be a valuable tool for engaging customers and enhancing loyalty for startups and established businesses alike.

Heather's Heavenly Boutique

Sep 08, 2024  on Shopify

Rosie from OneLoyalty Team was very helpful and helped me add my widget to my store with an ease! I'm so thankful for this app. Now I can show my sweet customers how much I appreciate their support with my business and give back to them :)

Sincerely Ginger Jewelry

Sep 04, 2024  on Shopify

I just uploaded the app. I tried 3 other apps, but they were very confusing and involved too many steps. OneLoyalty is streamlined and connects effortlessly.

Global Fashion Jewelry

Sep 04, 2024  on Shopify

Try it, it's pretty easy, I'll use it again and see. Thanks.

ASAAA

Sep 04, 2024  on Shopify

Free app with unlimited features and best loyalty program, thanks ELLIE for helping me to done all process.

MelMarie Skin Care

Sep 02, 2024  on Shopify

The app has been great so far. It looks good and matches our website, and the customer support has been amazing! Miley helped us integrate our current rewards members onto this app, and she was very helpful!

House Of Wizards™

Sep 01, 2024  on Shopify

Zeer goede app met een zeer goede ondersteuning!

Daily Health & Beauty

Aug 28, 2024  on Shopify

We had been looking for a good rewards program for a while and definitely found it here.

Little Luxury

Aug 28, 2024  on Shopify

Emlly gave the best customer service ever!

EHB Shop

Aug 27, 2024  on Shopify

an amazing app so halpful and the customer service so amazing, good job guys

Maxitodoymas.com

Aug 21, 2024  on Shopify

Muy rápidos y eficientes

Good Vibes By Linda

Aug 20, 2024  on Shopify

Very pleased with this service so far. I love that whenever I have a question or need assistance with setting something up, that Rosie and Dante have been very quick and efficient at whatever the question or task is.

Nimbli

Aug 19, 2024  on Shopify

SAV super et très gentil ! Apporte la bonne aide nécessaire.

Hushhealth.co.uk

Aug 15, 2024  on Shopify

I would recommend this app, its the first one I have used and became a little confused, started a chat with Miley and was sorted out in no time, very helpful and patient with me. The App is great, it does exactly what it says it does. Thank you

LumiEternal

Aug 15, 2024  on Shopify

ottimo supporto e qualità dell'app mostruosamente alta, essendo un'app nuova ci sono delle funzionalità da sviluppare, ma sono sicuro che andranno sempre meglio!

Sithael

Aug 15, 2024  on Shopify

Muy buena app, me fascina que sea gratis y con tan buenas opciones de configuración. Agregaría un par de opciones adicionales de descuentos, regalos y un par de cosas, pero es genial en general, y ahora incorporaron una ruleta de juegos para incentivar a mis clientes a ingresar a mi página! Además, Rosie de servicio al cliente me ayudó con la configuración y ahora se ve perfecta en mi página, su atención al cliente es perfecta!

Jolly Nose

Aug 10, 2024  on Shopify

A great app, easy to use. A lot of features for a free app! I had some questions and used the live chat – I spoke with Emily who was incredibly helpful and explained how to get the most out of all the features. 10/10

Stellar Gel

Aug 09, 2024  on Shopify

Dante was incredibly responsive—definitely deserves 5 stars! I suggested an idea to allow redeeming points to combine product discounts and order discounts, so reward codes can be used alongside existing discounts in my Shopify store. Essentially, it would turn loyalty rewards into a gift card (cash) for customers that can be used anytime. This feature is not just important for me, but for other fellow business owners who are using this app as well. I hope they implement it soon!

Shyra Fashion

Aug 08, 2024  on Shopify

I was blown away by OneLoyalty! Before I even decided to install the app, Rosie from OneLoyalty reached out to help me set it up—talk about service! Rosie, you rock! Can't wait to get started with OneLoyalty. Thanks for the awesome support!

aBeauty Shop

Aug 07, 2024  on Shopify

Great support from Ellie. Fast responses and easy to talk. Great app. Did I mention that is free?

EverybodyLovesLakyra

Aug 07, 2024  on Shopify

This free app does exactly what I need it to do and I'm hoping it'll ensure my customers come back for more of my products. Either way, this is a great app for new business owners. And shoutout to Rosie. She's a sweetheart.

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