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Customer reviews: OneLoyalty: Loyalty & Rewards

Develop by FireGroup

OneLoyalty is a Shopify app designed to help businesses boost customer retention with customizable loyalty programs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (103)

Overall rating
4.6

What Merchants Think

Merchants appreciate "OneLoyalty: Loyalty & Rewards" for its comprehensive features and seamless customer support. Many find it user-friendly and adaptable, praising its ability to boost customer engagement with ease. While the app has undergone some pricing changes, it remains a favored choice for its utility in creating effective loyalty programs.

Key Strengths

  • Responsive and helpful customer support, especially praised are team members like Emily, Rosie, and Jaxber.
  • Easy setup and user-friendly interface.
  • Wide range of features, making it versatile for various business needs.
  • Ability to integrate rewards across different platforms (mobile app, POS, online store).
  • Free plan available with extensive features.

Common Concerns

  • Unexpected charges despite initial offerings being free, causing dissatisfaction among users.
  • Lack of communication regarding the changes in pricing structure and feature availability.
  • Concerns over the potential impact on customer experience due to third-party dependencies.
  • Restricted customizations, particularly with certain features relegated to more expensive plans.
  • Technical issues such as loading problems with rewards widgets.

Final Thoughts

"OneLoyalty: Loyalty & Rewards" is generally well-received for its breadth of features and customer support. However, recent dissatisfaction with its pricing changes indicates a need for product transparency and predictability. Despite these challenges, the app proves to be a valuable tool for engaging customers and enhancing loyalty for startups and established businesses alike.

Nowa Cosmetics

Oct 28, 2024  on Shopify

Je suis en train d'installer l'application, pour le moment tres bon retour du service client. Merci Jaxber ; )

Asmita Super Markets Pvt. Ltd. (GST# 27AABCA4745J1ZM)

Oct 28, 2024  on Shopify

OneLoyalty is a Loyalty & Rewards app that's perfect for startups and stores of all sizes looking to keep customers coming back. It’s super easy to use, with a customizable dashboard that lets you set up rewards for things like purchases, referrals, and even birthdays. This flexibility helps you create a loyalty program that feels just right for your brand. One of the best parts? The support team is awesome! They’re quick to help with setup or any questions, making the whole process smoother. Plus, it’s budget-friendly, so small businesses can get started without breaking the bank. If you’re a growing business, OneLoyalty is a solid choice to build loyalty and boost repeat sales.

MiYa’s Boutiques

Oct 27, 2024  on Shopify

Hi, I had great support from Rosie and after having reviewed the app during the setup, it seems really promising.

Minimanó

Oct 23, 2024  on Shopify

I just started to set up OneLoyalty when Dante reached out and offered his help to set up business specific settings. Excellent costumer service, I am looking forward to work together!

LADYBUGLASHES

Oct 22, 2024  on Shopify

rosie has been so very helpful guiding me through the process of my app applications and advising me every set of the way. The process has been swift and painless and the communication has been spot on! thank you Rosie!

Jyelah Mind & Body

Oct 17, 2024  on Shopify

Rosie from the OneLoyal team has been excellent support in helping me get my Oneloyalty app set up.

Carbone's Marketplace

Oct 15, 2024  on Shopify

Ellie was a great help to me when I signed into the app, she was there to give me guidance and explain a little about the app and how it used. I valued the advice that was given and look forward to learning more about this app so I can make the best use of it in my store.

osee.tech

Oct 15, 2024  on Shopify

Quixara

Oct 14, 2024  on Shopify

Very good onboarding experience, the process was smooth and well-organized. The team was very responsive and available to answer all my questions, which made me feel comfortable right from the start. I highly recommend it!

JOYA JEWELS

Oct 13, 2024  on Shopify

Works really easy!

らむ亭.com

Oct 09, 2024  on Shopify

Rosie did super kind support to my concerns. Super easy to use. Supporting Japanese is very helpful. Thanks.

Baettage

Oct 03, 2024  on Shopify

great app, support really active and kind

Zucche Restani

Sep 30, 2024  on Shopify

I’m using OneLoyalty for my business, and I’m beyond impressed with their customer service. The team is incredibly responsive and helpful, addressing any questions or issues with speed and professionalism. They made the setup process smooth and offered personalized support to ensure everything was working perfectly for my needs. I highly recommend OneLoyalty to any business looking for a reliable loyalty program with exceptional customer support!

VegaStore

Sep 25, 2024  on Shopify

Support with Rosie is't so verry cool and helpfull my businnes . Thanks Rosie

BrickNest

Sep 25, 2024  on Shopify

Fast responsive app with great features. Great customer support from Rosie from OneLoyalty Team with super fast responses. Highly recommend.

MiniGamers

Sep 23, 2024  on Shopify

Nice app, well designed and fast and helpful support.

Yuui's F1 scale models

Sep 23, 2024  on Shopify

Just installed, looks promising. Help/service was great. Thanks!

Bruma Cosmetics

Sep 22, 2024  on Shopify

Estaba buscando una aplicación para dar recompensas a los clientes y esta hace exactamente lo que quería y más. Además el servicio de atención al cliente es muy eficiente y atento. 100% recomendado

Bad Scientists

Sep 17, 2024  on Shopify

Great app, excellent support! Honestly can't ask for a better app to set up our loyalty program!

My Store

Sep 08, 2024  on Shopify

I am really enjoying this app so far. Everything is easy to set up. When I did have a question, Emily responded very quickly, and answered my questions. She was very kind and professional! I highly recommend this app!

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