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Customer reviews: OneLoyalty: Loyalty & Rewards

Develop by OneCommerce.io

Reviews (129)

Overall rating
4.8

What Merchants Think

Merchants appreciate "OneLoyalty: Loyalty & Rewards" for its comprehensive features and seamless customer support. Many find it user-friendly and adaptable, praising its ability to boost customer engagement with ease. While the app has undergone some pricing changes, it remains a favored choice for its utility in creating effective loyalty programs.

Key Strengths

  • Responsive and helpful customer support, especially praised are team members like Emily, Rosie, and Jaxber.
  • Easy setup and user-friendly interface.
  • Wide range of features, making it versatile for various business needs.
  • Ability to integrate rewards across different platforms (mobile app, POS, online store).
  • Free plan available with extensive features.

Common Concerns

  • Unexpected charges despite initial offerings being free, causing dissatisfaction among users.
  • Lack of communication regarding the changes in pricing structure and feature availability.
  • Concerns over the potential impact on customer experience due to third-party dependencies.
  • Restricted customizations, particularly with certain features relegated to more expensive plans.
  • Technical issues such as loading problems with rewards widgets.

Final Thoughts

"OneLoyalty: Loyalty & Rewards" is generally well-received for its breadth of features and customer support. However, recent dissatisfaction with its pricing changes indicates a need for product transparency and predictability. Despite these challenges, the app proves to be a valuable tool for engaging customers and enhancing loyalty for startups and established businesses alike.

Baettage

Oct 03, 2024  on Shopify

great app, support really active and kind

Zucche Restani

Sep 30, 2024  on Shopify

I’m using OneLoyalty for my business, and I’m beyond impressed with their customer service. The team is incredibly responsive and helpful, addressing any questions or issues with speed and professionalism. They made the setup process smooth and offered personalized support to ensure everything was working perfectly for my needs. I highly recommend OneLoyalty to any business looking for a reliable loyalty program with exceptional customer support!

VegaStore

Sep 25, 2024  on Shopify

Support with Rosie is't so verry cool and helpfull my businnes . Thanks Rosie

BrickNest

Sep 25, 2024  on Shopify

Fast responsive app with great features. Great customer support from Rosie from OneLoyalty Team with super fast responses. Highly recommend.

MiniGamers

Sep 23, 2024  on Shopify

Nice app, well designed and fast and helpful support.

Yuui's F1 scale models

Sep 23, 2024  on Shopify

Just installed, looks promising. Help/service was great. Thanks!

Bruma Cosmetics

Sep 22, 2024  on Shopify

Estaba buscando una aplicación para dar recompensas a los clientes y esta hace exactamente lo que quería y más. Además el servicio de atención al cliente es muy eficiente y atento. 100% recomendado

Bad Scientists

Sep 17, 2024  on Shopify

Great app, excellent support! Honestly can't ask for a better app to set up our loyalty program!

My Store

Sep 08, 2024  on Shopify

I am really enjoying this app so far. Everything is easy to set up. When I did have a question, Emily responded very quickly, and answered my questions. She was very kind and professional! I highly recommend this app!

Heather's Heavenly Boutique

Sep 08, 2024  on Shopify

Rosie from OneLoyalty Team was very helpful and helped me add my widget to my store with an ease! I'm so thankful for this app. Now I can show my sweet customers how much I appreciate their support with my business and give back to them :)

Sincerely Ginger Jewelry

Sep 04, 2024  on Shopify

I just uploaded the app. I tried 3 other apps, but they were very confusing and involved too many steps. OneLoyalty is streamlined and connects effortlessly.

Global Fashion Jewelry

Sep 04, 2024  on Shopify

Try it, it's pretty easy, I'll use it again and see. Thanks.

ASAAA

Sep 04, 2024  on Shopify

Free app with unlimited features and best loyalty program, thanks ELLIE for helping me to done all process.

MelMarie Skin Care

Sep 02, 2024  on Shopify

The app has been great so far. It looks good and matches our website, and the customer support has been amazing! Miley helped us integrate our current rewards members onto this app, and she was very helpful!

House Of Wizards™

Sep 01, 2024  on Shopify

Zeer goede app met een zeer goede ondersteuning!

Daily Health & Beauty

Aug 28, 2024  on Shopify

We had been looking for a good rewards program for a while and definitely found it here.

Little Luxury

Aug 28, 2024  on Shopify

Emlly gave the best customer service ever!

EHB Shop

Aug 27, 2024  on Shopify

an amazing app so halpful and the customer service so amazing, good job guys

Maxitodoymas.com

Aug 21, 2024  on Shopify

Muy rápidos y eficientes

Good Vibes By Linda

Aug 20, 2024  on Shopify

Very pleased with this service so far. I love that whenever I have a question or need assistance with setting something up, that Rosie and Dante have been very quick and efficient at whatever the question or task is.

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