Merchants appreciate "OneLoyalty: Loyalty & Rewards" for its comprehensive features and seamless customer support. Many find it user-friendly and adaptable, praising its ability to boost customer engagement with ease. While the app has undergone some pricing changes, it remains a favored choice for its utility in creating effective loyalty programs.
Key Strengths
Responsive and helpful customer support, especially praised are team members like Emily, Rosie, and Jaxber.
Easy setup and user-friendly interface.
Wide range of features, making it versatile for various business needs.
Ability to integrate rewards across different platforms (mobile app, POS, online store).
Free plan available with extensive features.
Common Concerns
Unexpected charges despite initial offerings being free, causing dissatisfaction among users.
Lack of communication regarding the changes in pricing structure and feature availability.
Concerns over the potential impact on customer experience due to third-party dependencies.
Restricted customizations, particularly with certain features relegated to more expensive plans.
Technical issues such as loading problems with rewards widgets.
Final Thoughts
"OneLoyalty: Loyalty & Rewards" is generally well-received for its breadth of features and customer support. However, recent dissatisfaction with its pricing changes indicates a need for product transparency and predictability. Despite these challenges, the app proves to be a valuable tool for engaging customers and enhancing loyalty for startups and established businesses alike.
Manufrance
Feb 07, 2025
on
Shopify
très bon suivi et bonnes explications pour nous aider.
Fantasy Nails
Feb 03, 2025
on
Shopify
We just installed the app and needed some clarification on how the points system works. Rean from chat support was very kind and answered all our questions quickly and professionally.
GlitterWicks
Jan 20, 2025
on
Shopify
Easily transferrable. Very easy to use.
Lili Vibe Company
Jan 19, 2025
on
Shopify
VERY HELPFUL AND FAST!!!
flanesyfresones
Jan 14, 2025
on
Shopify
Es una app excelente y la atención es rápida y efectiva. Emily del equipo de soporte nos ha ayudado con una pequeña incidencia de forma eficiente y resolutiva.
Geographical Norway
Jan 13, 2025
on
Shopify
perfect
VEA By Keys
Jan 05, 2025
on
Shopify
Prestige Pearls
Jan 02, 2025
on
Shopify
it's a great app with greater support time including dear Jaxber. i recommend this app for starter members.
All About Me
Jan 01, 2025
on
Shopify
Jaxber was so helpful and fixed our apps problem quickly!
NutriDense
Dec 29, 2024
on
Shopify
Rosie was great at fixing all the problems I had today!
Janitorial Superstore
Dec 26, 2024
on
Shopify
This app works just as you expect it. You can connect rewards with mobile app, POS, and online store which is cool. I had trouble importing customers from another app. They stayed with me and helped me until i was able to figure it out! Would recommend and customer service is always there to help!
Govindjee Store Eat Good Any Time
Dec 24, 2024
on
Shopify
It's been several months that we've been using the OneLoyalty program and I must say, their customer support was great before they introduced new pricing plans and now it's gotten even better. I would highly recommend this app to anyone for their loyalty program.
BIO SCULPTURE Deutschland
Dec 22, 2024
on
Shopify
Great App and helpful support team
Street Gang
Dec 17, 2024
on
Shopify
Ja testei o app antes e nao sabia sobre todas as suas integraçoes cada vez me surpreende mais o time one commerce.
recomendo para quem busca uma maneira de fidelizar seus clientes em busca de uma comunidade
TNT CUSTOMZ
Dec 16, 2024
on
Shopify
Rosie was a great help in getting my loyalty page added to my navigation options. She started out with sending me step by step screen shot and when I encountered an error message she willingly jumped right in and finished the process for me in less than 2 min.
Car’Mels’ Body-n-Skincare
Dec 14, 2024
on
Shopify
I appreciate the support, I was having an issue loading the widget. Eille helped and fixed the issue.
Pharmarooticals
Dec 10, 2024
on
Shopify
Shopify and it's apps integrations are all new for me. I was able to chat with support and get my program up and running. There was a small bug that needed to be addressed, their support team stayed with me until they fixed it. In the meanwhile, I was able to get all of my questions answered as well as gain a better understanding of the features.
Beauty by Bonnie Blue
Dec 04, 2024
on
Shopify
Votre service est bien à la hauteur des commentaires dont j'avais pris connaissance
Hifi Media Store
Dec 02, 2024
on
Shopify
Very good loyalty and rewards app. The widget design and especially the loyalty page, along with the product widget designs are spectacular. As always, great service from onecommerce in solving problems. I recommend it.
Skein Machine
Nov 27, 2024
on
Shopify
Great support. From customer feedback they were not happy with the placement of the button. Within 5 minutes the issue was resolved and moved for me. Great service