OneLoyalty: Loyalty & Rewards logo

Customer reviews: OneLoyalty: Loyalty & Rewards

Develop by OneCommerce.io

Reviews (129)

Overall rating
4.8

What Merchants Think

Merchants appreciate "OneLoyalty: Loyalty & Rewards" for its comprehensive features and seamless customer support. Many find it user-friendly and adaptable, praising its ability to boost customer engagement with ease. While the app has undergone some pricing changes, it remains a favored choice for its utility in creating effective loyalty programs.

Key Strengths

  • Responsive and helpful customer support, especially praised are team members like Emily, Rosie, and Jaxber.
  • Easy setup and user-friendly interface.
  • Wide range of features, making it versatile for various business needs.
  • Ability to integrate rewards across different platforms (mobile app, POS, online store).
  • Free plan available with extensive features.

Common Concerns

  • Unexpected charges despite initial offerings being free, causing dissatisfaction among users.
  • Lack of communication regarding the changes in pricing structure and feature availability.
  • Concerns over the potential impact on customer experience due to third-party dependencies.
  • Restricted customizations, particularly with certain features relegated to more expensive plans.
  • Technical issues such as loading problems with rewards widgets.

Final Thoughts

"OneLoyalty: Loyalty & Rewards" is generally well-received for its breadth of features and customer support. However, recent dissatisfaction with its pricing changes indicates a need for product transparency and predictability. Despite these challenges, the app proves to be a valuable tool for engaging customers and enhancing loyalty for startups and established businesses alike.

Manufrance

Feb 07, 2025  on Shopify

très bon suivi et bonnes explications pour nous aider.

Fantasy Nails

Feb 03, 2025  on Shopify

We just installed the app and needed some clarification on how the points system works. Rean from chat support was very kind and answered all our questions quickly and professionally.

GlitterWicks

Jan 20, 2025  on Shopify

Easily transferrable. Very easy to use.

Lili Vibe Company

Jan 19, 2025  on Shopify

VERY HELPFUL AND FAST!!!

flanesyfresones

Jan 14, 2025  on Shopify

Es una app excelente y la atención es rápida y efectiva. Emily del equipo de soporte nos ha ayudado con una pequeña incidencia de forma eficiente y resolutiva.

Geographical Norway

Jan 13, 2025  on Shopify

perfect

VEA By Keys

Jan 05, 2025  on Shopify

Prestige Pearls

Jan 02, 2025  on Shopify

it's a great app with greater support time including dear Jaxber. i recommend this app for starter members.

All About Me

Jan 01, 2025  on Shopify

Jaxber was so helpful and fixed our apps problem quickly!

NutriDense

Dec 29, 2024  on Shopify

Rosie was great at fixing all the problems I had today!

Janitorial Superstore

Dec 26, 2024  on Shopify

This app works just as you expect it. You can connect rewards with mobile app, POS, and online store which is cool. I had trouble importing customers from another app. They stayed with me and helped me until i was able to figure it out! Would recommend and customer service is always there to help!

Govindjee Store Eat Good Any Time

Dec 24, 2024  on Shopify

It's been several months that we've been using the OneLoyalty program and I must say, their customer support was great before they introduced new pricing plans and now it's gotten even better. I would highly recommend this app to anyone for their loyalty program.

BIO SCULPTURE Deutschland

Dec 22, 2024  on Shopify

Great App and helpful support team

Street Gang

Dec 17, 2024  on Shopify

Ja testei o app antes e nao sabia sobre todas as suas integraçoes cada vez me surpreende mais o time one commerce. recomendo para quem busca uma maneira de fidelizar seus clientes em busca de uma comunidade

TNT CUSTOMZ

Dec 16, 2024  on Shopify

Rosie was a great help in getting my loyalty page added to my navigation options. She started out with sending me step by step screen shot and when I encountered an error message she willingly jumped right in and finished the process for me in less than 2 min.

Car’Mels’ Body-n-Skincare

Dec 14, 2024  on Shopify

I appreciate the support, I was having an issue loading the widget. Eille helped and fixed the issue.

Pharmarooticals

Dec 10, 2024  on Shopify

Shopify and it's apps integrations are all new for me. I was able to chat with support and get my program up and running. There was a small bug that needed to be addressed, their support team stayed with me until they fixed it. In the meanwhile, I was able to get all of my questions answered as well as gain a better understanding of the features.

Beauty by Bonnie Blue

Dec 04, 2024  on Shopify

Votre service est bien à la hauteur des commentaires dont j'avais pris connaissance

Hifi Media Store

Dec 02, 2024  on Shopify

Very good loyalty and rewards app. The widget design and especially the loyalty page, along with the product widget designs are spectacular. As always, great service from onecommerce in solving problems. I recommend it.

Skein Machine

Nov 27, 2024  on Shopify

Great support. From customer feedback they were not happy with the placement of the button. Within 5 minutes the issue was resolved and moved for me. Great service

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