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Customer reviews: CedCommerce OnBuy Integration

Develop by CedCommerce

Reviews (121)

Overall rating
4.4

What Merchants Think

Overall, merchants have mixed opinions about the "CedCommerce OnBuy Integration" app. Many users appreciate the app for its robust integration capabilities and commend the responsive and helpful customer service, often highlighting specific support staff for their helpfulness. However, some users have encountered significant challenges, particularly with the pricing structure and certain technical issues, which have led to a less favorable experience for merchants with larger SKU catalogs or complex needs.

Key Strengths

  • Seamless integration between Shopify and OnBuy.
  • Effective product sync and listing capabilities.
  • Highly responsive and helpful customer support.
  • User-friendly interface for those familiar with the process.
  • Efficient handling of orders and delivery tracking.

Common Concerns

  • Pricing issues related to large SKU catalogs.
  • Difficulties with app navigation and unintuitive features for new users.
  • Instances of poor customer service and unresponsiveness in specific cases.
  • Challenges in matching products between Shopify and OnBuy accurately.
  • Difficulty in unsubscribing and deleting the app for some users.

Final Thoughts

The "CedCommerce OnBuy Integration" app is a powerful tool for merchants looking to streamline their product listings and operations between Shopify and OnBuy. While many users find it to be invaluable, especially for smaller and simpler catalogs, the pricing structure and certain operational aspects may pose challenges for businesses with extensive product ranges or those requiring more personalized support. Its success largely depends on the specific needs and setup of the merchant, with strong customer service playing a pivotal role in resolving potential issues.

Dellonda

Feb 13, 2025  on Shopify

This connector is better than some of the other connectors we use. The interface is simple and easy to read, and whenever I've encountered an issue, Geetika has always been great at providing a resolution.

Equipped Gym

Feb 13, 2025  on Shopify

I wanted to list my Shopify products onto OnBuy but did not have time or experience using the app. I contacted support and Geetika was able to assist with extra support which was a great help. I would recommend.

KAF Squad

Feb 05, 2025  on Shopify

Great tool to use for onbuy and shopify integration,do a great job for uploading listing to onbuy store from shopify store and fetch orders from onbuy to shopify store to be processed ,Geetika Grover from cedcommerce is very helpful and help a lot to setup my account and helpful whenever i needed.highly recommended ..

Chame LTD

Dec 22, 2024  on Shopify

very good after sales service would recommend - help is available if need be to help with the software

Luxury Brand

Dec 04, 2024  on Shopify

Extremely great system to help sync products in onbuy. It helps a lot to integrate the products and it is very easy to do it, once there is a problem they always have support available like Geetika to help , she is very patient and kind to help you sync the products. Really appreciate her time and assistance.

Giant Bradley's Online Sweet Shop

Oct 07, 2024  on Shopify

We have installed CED Channels on Etsy, Amazon, Ebay and Onbuy and I must say they are all excellent. Always quick to reply and help, uploading products is straight forward once you know how to do it. The syncing of product pricing, orders and delivery tracking details works brilliantly and their support when ive had an issue is always very quick. We have a very large catalog which makes the app essential to our business.

Towsure

Jul 24, 2024  on Shopify

Truly awful. Clunky and no-intuitive. Probably works well for a limited store with a few collections and product types. But the main reasons for a rare 1-star review from us are - [ PRICING TRAP ]. We have a LOT of SKUs but only maybe 10% of them to list on OnBuy, but this doesn't matter to the CedCommerce app. We ended up with 100 or so SKUs live but at the limit of the price plan as it insisted on cataloguing ALL SKUs. A ridiculous policy, we were NOT paying more just for the app to record unnecessary and unused product data. Looking at other reviews we see we are not alone in falling foul of this practice. - [ IGNORED AND KICKED BY SUPPORT ]. We opened a support chat on this case. The agent acknowledged what we wanted to do then went silent. After 15 minutes waiting with no response we sent a nudge "Is this something that is possible to do? Otherwise we are at our SKU limit with items not intended for the marketplace". Still no response A full 23 minutes later the agent responded "hello" then after 25 SECONDS closed the chat. It was evident that we were being ignored as the SAME agent replied to an unrelated question support ticket during this time! Rude, evasive and we could not trust this company with our business. As we can only leave one star, let's look for a positive to deserve that one star.... ...the experience led us to re-look at OnBuy integration and we quickly found another which does allow us not to include non-marketplace products in our plan, is so quick and easy to use. It's not listed in the OnBuy integrations but it uses the OnBuy API

Sleepon Official

Jun 17, 2024  on Shopify

Very appreciate , I am so glad I could use their app . And their customer service are so professional and full of patience,thank you

Keay Vital Parts

Mar 27, 2024  on Shopify

TERRIBLE APP DONT INSTALL, VERY HARD TO DELETE AND UNSUBSCRIBE AND WHEN YOU CONTACT THEM FOR HELP ON HOW TO DELETE AND UNSUBSCRIBE THEY DONT ANSWER

JALFT

Feb 09, 2024  on Shopify

The app works great, one of the better marketplace integrations I have used. I had some difficulty understanding how the spreadsheet upload worked but customer service were very helpful. They respond extremely quickly and took their time to fix the issues I was facing on my behalf, as well as talking me through the process and what they had done in a meeting.

CBDVAPE

Jan 29, 2024  on Shopify

Absolutely dreadful. They cannot match the right products with the shopify site to the onbuy site. You end up spending much time trying to communicate with them to sort it out. I am going to leave them very soon if they do not resolve the matter. I have another feed company ready and waiting in the pipeline!

Caratech Caravan Parts

Dec 19, 2023  on Shopify

Good service.... eventually , they did not understand the issues and would have been better and quicker if they could act like humans and telephone for chat , would have sorted the problem a lot quicker , emails / screenshots are ok for easy problems, but sometimes a chat is better. Thanks Caratech.

waterworldsports.co.uk

Jul 19, 2023  on Shopify

Really good app, operates fine, and the support is fantastic. If you have any problems or aren't sure how something works, they are there to help almost immediately.

Flight Knight

Mar 12, 2021  on Shopify

The tool is fantastic and has saved us a huge amount of time. The customer service is beyond amazing and I have had no issues ever since I started. It was easy to get started and the ongoing support is priceless. i use app to list my product to onbuy .honestly easy to list product, inventory syncing, Orders were automatically copied over to our Shopify store and completed there automatically. Very smooth and easy process. I feel much more confident about using this app moving forward. Fantastic, patient and kind customer service. thank you team cedcommerce.

Plants By Post

Oct 26, 2020  on Shopify

Fantastic app and team they are always willing to help and will help you through the whole process. I have 2 other apps with this company and am very impressed with their service. Fantastic people and first class app.

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