Reviews: CedCommerce OnBuy Integration

Customer reviews: CedCommerce OnBuy Integration

Reviews (121)

Overall rating

4.4

5

13
4
3

1
2
1

3

What Merchants Think

Overall, merchants have mixed opinions about the "CedCommerce OnBuy Integration" app. Many users appreciate the app for its robust integration capabilities and commend the responsive and helpful customer service, often highlighting specific support staff for their helpfulness. However, some users have encountered significant challenges, particularly with the pricing structure and certain technical issues, which have led to a less favorable experience for merchants with larger SKU catalogs or complex needs.

Key Strengths

Seamless integration between Shopify and OnBuy.
Effective product sync and listing capabilities.
Highly responsive and helpful customer support.
User-friendly interface for those familiar with the process.
Efficient handling of orders and delivery tracking.

Common Concerns

Pricing issues related to large SKU catalogs.
Difficulties with app navigation and unintuitive features for new users.
Instances of poor customer service and unresponsiveness in specific cases.
Challenges in matching products between Shopify and OnBuy accurately.
Difficulty in unsubscribing and deleting the app for some users.

Final Thoughts

The "CedCommerce OnBuy Integration" app is a powerful tool for merchants looking to streamline their product listings and operations between Shopify and OnBuy. While many users find it to be invaluable, especially for smaller and simpler catalogs, the pricing structure and certain operational aspects may pose challenges for businesses with extensive product ranges or those requiring more personalized support. Its success largely depends on the specific needs and setup of the merchant, with strong customer service playing a pivotal role in resolving potential issues.

Towsure

Jul 24, 2024 on Shopify

Truly awful. Clunky and no-intuitive. Probably works well for a limited store with a few collections and product types. But the main reasons for a rare 1-star review from us are - [ PRICING TRAP ]. We have a LOT of SKUs but only maybe 10% of them to list on OnBuy, but this doesn't matter to the CedCommerce app. We ended up with 100 or so SKUs live but at the limit of the price plan as it insisted on cataloguing ALL SKUs. A ridiculous policy, we were NOT paying more just for the app to record unnecessary and unused product data. Looking at other reviews we see we are not alone in falling foul of this practice. - [ IGNORED AND KICKED BY SUPPORT ]. We opened a support chat on this case. The agent acknowledged what we wanted to do then went silent. After 15 minutes waiting with no response we sent a nudge "Is this something that is possible to do? Otherwise we are at our SKU limit with items not intended for the marketplace". Still no response A full 23 minutes later the agent responded "hello" then after 25 SECONDS closed the chat. It was evident that we were being ignored as the SAME agent replied to an unrelated question support ticket during this time! Rude, evasive and we could not trust this company with our business. As we can only leave one star, let's look for a positive to deserve that one star.... ...the experience led us to re-look at OnBuy integration and we quickly found another which does allow us not to include non-marketplace products in our plan, is so quick and easy to use. It's not listed in the OnBuy integrations but it uses the OnBuy API

Keay Vital Parts

Mar 27, 2024 on Shopify

TERRIBLE APP DONT INSTALL, VERY HARD TO DELETE AND UNSUBSCRIBE AND WHEN YOU CONTACT THEM FOR HELP ON HOW TO DELETE AND UNSUBSCRIBE THEY DONT ANSWER

CBDVAPE

Jan 29, 2024 on Shopify

Absolutely dreadful. They cannot match the right products with the shopify site to the onbuy site. You end up spending much time trying to communicate with them to sort it out. I am going to leave them very soon if they do not resolve the matter. I have another feed company ready and waiting in the pipeline!