What Merchants Think

Overall, merchants have mixed opinions about the "CedCommerce OnBuy Integration" app. Many users appreciate the app for its robust integration capabilities and commend the responsive and helpful customer service, often highlighting specific support staff for their helpfulness. However, some users have encountered significant challenges, particularly with the pricing structure and certain technical issues, which have led to a less favorable experience for merchants with larger SKU catalogs or complex needs.

Key Strengths

• Seamless integration between Shopify and OnBuy.
• Effective product sync and listing capabilities.
• Highly responsive and helpful customer support.
• User-friendly interface for those familiar with the process.
• Efficient handling of orders and delivery tracking.

Common Concerns

• Pricing issues related to large SKU catalogs.
• Difficulties with app navigation and unintuitive features for new users.
• Instances of poor customer service and unresponsiveness in specific cases.
• Challenges in matching products between Shopify and OnBuy accurately.
• Difficulty in unsubscribing and deleting the app for some users.

Final Thoughts

The "CedCommerce OnBuy Integration" app is a powerful tool for merchants looking to streamline their product listings and operations between Shopify and OnBuy. While many users find it to be invaluable, especially for smaller and simpler catalogs, the pricing structure and certain operational aspects may pose challenges for businesses with extensive product ranges or those requiring more personalized support. Its success largely depends on the specific needs and setup of the merchant, with strong customer service playing a pivotal role in resolving potential issues.