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Pulse NPS, Surveys & Feedback
"Enhance customer experience with multichannel surveys and real-time feedback response."
About Pulse NPS, Surveys & Feedback
Built by Omniconvert SRL
sales@omniconvert.com
AddressVasile Stroescu 14, CUI RO31411197, Bucharest, B, 021374, RO
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Description
Track NPS and customer feedback, analyze with AI, and take action in real-time to prevent churn.
Omniconvert Pulse is an enterprise-level customer experience suite for merchants of all sizes, both online and offline. It enables building surveys and deploying them across websites, email, SMS, ads, mobile apps, and in-store. Feedback reports are segmented by channel, location, brand, and more. Alerts can trigger real-time responses to customer objections. NLP helps identify key issues, ensuring proactive management of customer feedback across all touchpoints.
- Multichannel Surveys: Deploy surveys across web, email, SMS, apps, and in-store.
- Advanced Reporting: Segment feedback by channel, RFM, location, and more.
- Survey Builder: Easily create and customize surveys for various platforms.
- NLP Analysis: Use NLP to detect and monitor key customer issues.
- Proactive Feedback Management: Respond to feedback in real-time on touchpoints.
Pros
- Multichannel Surveys: Offers the ability to deploy surveys across multiple platforms like web, email, SMS, mobile apps, ads, and in-store, enhancing the reach for customer feedback collection.
- Advanced Reporting: Provides detailed segmentation of feedback by channel, RFM, location, and more, allowing for in-depth analysis of customer data.
- Survey Builder: Features a user-friendly interface for creating and customizing surveys, which can be tailored to specific platforms or needs.
- NLP Analysis: Utilizes Natural Language Processing to identify and monitor key customer issues, providing valuable insights into customer sentiments.
- Proactive Feedback Management: Real-time alerts allow for immediate responses to customer objections, enabling proactive handling of complaints.
Cons
- Complexity for Small Businesses: As an enterprise-level suite, it might be complex and over-featured for small businesses with limited resources.
- Data Overload: Extensive reporting and analysis features might lead to information overload unless effectively managed.
- Learning Curve: The robust capabilities might require a learning curve for new users to fully utilize the platform’s potential.
- Limited Offline Integration Details: While it supports offline use, there may be limited documentation or support for integrating it with in-store systems.
Key Features
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