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Customer reviews: S: Estimated Delivery Date ETA

Develop by Synctrack

Reviews (368)

Overall rating
4.9

What Merchants Think

Merchants highly value "S: Estimated Delivery Date ETA" for its ability to enhance transparency and improve customer trust by providing clear delivery timelines. The overwhelmingly positive feedback points to a user-friendly interface that is easily customizable, fitting seamlessly within various store themes. Moreover, the support team consistently receives accolades for their exceptional commitment to offering timely and effective assistance, further enhancing user experience. As a result, many store owners deem it an essential tool for their businesses.

Key Strengths

  • Highly customizable options, including custom CSS.
  • Intuitive and simple setup process.
  • Clear and accurate estimated delivery timelines.
  • Exceptional customer support and responsiveness.
  • Ability to create complex rules tailored to diverse geographical locations and product types.

Common Concerns

  • Occasional instability issues that require support intervention.
  • Minor areas for further improvement in user experience.

Final Thoughts

Overall, "S: Estimated Delivery Date ETA" is highly praised for its functional capabilities and the profound level of customer support it offers, making it a highly recommended tool for Shopify store owners seeking to provide more transparency in delivery timelines. While there can be occasional technical hiccups, they are often resolved swiftly with the help of the dedicated support team, affirming the app's reliability and value.

Viniodress

Jun 08, 2025  on Shopify

Really love the app, easy to set. just exactly what I need. The widget is beautifully designed, and show the date rule as I wish to. Support is also very helpful. High recommend.

All4YouNow

Jun 07, 2025  on Shopify

Sophia was incredibly helpful and patient throughout the entire process. She took the time to truly understand my needs and concerns, and made sure I felt supported every step of the way. Her professionalism and empathy made all the difference — thank you, Sophia!

Resin Society

Jun 05, 2025  on Shopify

Tanya was extremely helpful. This is the solution to your problem if you have multiple products that ship out at different times. Thank you. So happy I found this!

WatchMatic

Jun 04, 2025  on Shopify

Great app with plenty of useful features and flexible customization options. The pricing is reasonable, and there’s even a free plan to get started. What really stands out is the fast and friendly support — super responsive and helpful. Highly recommended!

Heaven Costumes

Jun 03, 2025  on Shopify

Great app, customer service is always really quick to respond to a couple of issues I had and fixed what I wasn't able to. Definitely recommend!

Excel Leisure Games

May 31, 2025  on Shopify

Very easy to navigate. lots of different options to display on your product page and when you do have a problem the customer service is excellent.

Foxwood Engraving

May 21, 2025  on Shopify

Great functionality and support. After I installed the app I needed a little help setting it up. Tracy was very helpful and answered all my questions immediately and got me up and running in no time. I love that I will be able to show the delivery dates to my customers.

Equicom

May 20, 2025  on Shopify

Love this app! Many customization & translation options. Contacted the support team twice, always got a reply within 1 minute!

Cestas Company

May 15, 2025  on Shopify

Great app and great support. I had some doubts to setup, and they answer and guide me very fast. Excellent app to show estimate delivery dates to our costumers.

Stormys

May 15, 2025  on Shopify

Super helpful app! Gave accurate delivery estimates and makes the shopping experience smoother and more reliable for customers. Fantastic customer support too! Quick responses and very helpful throughout the process

ISPEED

May 14, 2025  on Shopify

Received instant and efficient support from Tanya. The app works great and the tech team supports in customising the app to your needs and wants.

KOBO!

May 11, 2025  on Shopify

Great app! I had an issue on a Sunday morning (EST) and in less than 5 mins, Ben jumped on and saved the day! That's what I call customer service.

California Wallpaper

Apr 28, 2025  on Shopify

I do not recommend installing this app. It won't let you set different processing and delivery times for different types of products. This option in the app does not work well if you have more than 25 products in your store. It will not work in automatic mode with filters.

Mihodo

Apr 25, 2025  on Shopify

I'd give this 0 stars if I could. I tested this in a sandbox prior to publishing to the live theme and it functioned correctly in the lab. When published to the live site, at first it looked great, then within minutes it stopped showing on product pages. After that, it created three boxes with shipping to Afghanistan. I attempted to shut it off in the theme, but it still displayed. My only remaining option was to uninstall. To be clear - there was no time for support. My live site had three boxes on every product page showing shipping to Afghanistan in a non-default color for the app. Shutting the app off in the theme did not remove it from the product pages and the only option was to uninstall. After the review posted, developer offered free access to any pricing plan until the issue is fully resolved. Here is the problem with that - I have multiple Google Ads campaigns running across the country. Am I supposed to just pause all my ads or close my store while they work this out? Are they going to compensate me for revenue? This wasn't a small issue - EVERY product had three windows with "Shipping to Afghanistan" on them. This isn't some small bug - it is a major issue that needed immediate support - which based off their offer, is not something they plan to do.

Mihodo

Apr 23, 2025  on Shopify

I'd give this 0 stars if I could. I tested this in a sandbox prior to publishing to the live theme and it functioned correctly in the lab. When published to the live site, at first it looked great, then within minutes it stopped showing on product pages. After that, it created three boxes with shipping to Afghanistan. I attempted to shut it off in the theme, but it still displayed. My only remaining option was to uninstall. To be clear - there was no time for support. My live site had three boxes on every product page showing shipping to Afghanistan in a non-default color for the app. Shutting the app off in the theme did not remove it from the product pages and the only option was to uninstall.

Bogar Tech Designs

Apr 13, 2025  on Shopify

This app does exactly what it promises — and does it exceptionally well. We were looking for a seamless, customizable way to show estimated delivery dates on our product pages, and Synctrack EDD delivered (pun intended). The setup was intuitive, the features are powerful, and it integrates beautifully with our theme. But what really sets this app apart is the support. I had a few specific requests during setup, and Vincent was unbelievably helpful. Not only did he respond quickly, but he also understood exactly what we needed and guided us through the changes with clarity and professionalism. It felt like having a dedicated dev on standby. If you're serious about building trust with your customers and boosting conversions with clear delivery expectations, this app is a no-brainer. Highly recommend!

Cool Gear Pro

Apr 12, 2025  on Shopify

I just installed and had an issue with where the EDD block was displaying on my product pages. I contacted support and Niel fixed the issue within minutes. Great support and looking forward to trying it out further!

Lav Art Studio

Apr 08, 2025  on Shopify

Amazing app. I had a small issue (my fault), but to my surprise the team was so fast to help it was wild. Super good customer service, and the app integration + esthetics is top notch.

Zone shopping

Apr 08, 2025  on Shopify

assistante très réactif , est la pour aider et écouter ce qu'on a besoin , j'apprécie ce service il est excellent , en tout cas je suis très très satisfaite de cet application , tout le monde devrait être comme sa productifs a tout moment et réactif assez vite je trouve cela un travail professionnel , encore merci a Sophia pour son aide , et je la recommande à tous

Outdoorfeeling.com

Apr 08, 2025  on Shopify

The app offers a wide range of great features, and we experienced the fastest support we've ever had with any app.

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