Customer reviews: OGO Australian Print on Demand

<h3>What Merchants Think</h3> <p>Merchants have mixed feelings about "OGO Australian Print on Demand." While some appreciate the quality of the printing and products, many have experienced inconsistent service and fulfillment delays. Customer service receives both praise and criticism for responsiveness and handling of issues.</p> <h3>Key Strengths</h3> <ul> <li>High-quality printing and vibrant colors, often preferred over competitors like Printful and Gelato.</li> <li>User-friendly, straightforward app interface with good product variation options.</li> <li>Responsive and helpful customer support when handled by specific support agents.</li> <li>Use of Australian-owned manufacturers, ensuring local product quality.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Unreliable order fulfillment times, with delays extending beyond advertised timelines.</li> <li>Lack of strong communication and inconsistent responses from customer support.</li> <li>Suspected mismanagement in order processing, leading to shipping newer orders before older ones.</li> <li>Inconsistencies in print quality and issues with damaged goods.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "OGO Australian Print on Demand" is an app with potential due to its strong print quality and support from local manufacturing. However, merchants frequently experience fulfillment issues and inconsistent customer service, which can hinder its reliability and use as a print-on-demand solution.</p>

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Reviews (14)

Overall rating

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What Merchants Think

Merchants have mixed feelings about "OGO Australian Print on Demand." While some appreciate the quality of the printing and products, many have experienced inconsistent service and fulfillment delays. Customer service receives both praise and criticism for responsiveness and handling of issues.

Key Strengths

High-quality printing and vibrant colors, often preferred over competitors like Printful and Gelato.
User-friendly, straightforward app interface with good product variation options.
Responsive and helpful customer support when handled by specific support agents.
Use of Australian-owned manufacturers, ensuring local product quality.

Common Concerns

Unreliable order fulfillment times, with delays extending beyond advertised timelines.
Lack of strong communication and inconsistent responses from customer support.
Suspected mismanagement in order processing, leading to shipping newer orders before older ones.
Inconsistencies in print quality and issues with damaged goods.

Final Thoughts

Overall, "OGO Australian Print on Demand" is an app with potential due to its strong print quality and support from local manufacturing. However, merchants frequently experience fulfillment issues and inconsistent customer service, which can hinder its reliability and use as a print-on-demand solution.

My Store

Jul 10, 2024 on Shopify

To be honest, I did test orders with Gelato and Printful also, and for me OGO was the best one in terms of the print and colour. I can say the other two were from QLD which I already got refunds for both, because to me they were that bad, and to think OGO was cheaper and turned out to be the best of those other two! Could be a little faster in their shipping time, but the quality made up for it.

A Big Stitch Up

Jan 24, 2024 on Shopify

App is straight forward and basic, but ok to use that provides variations options. After some hiccups at the starts, Zhen from support worked patiently with me and tech support to find the issue (which was may faulty having extra characters in the order prefix). The quality of the Shirts (ASColour) and the quality and brightness of the print is second to none. I used Printify and Gelato, these guys are 100% my preference. The support for me has been the real winner and worked with me to improve my products . Thank you.

RainbowRoo

Oct 08, 2021 on Shopify

I've been using OGO for the past 4 years and have had very good experience with the team at OGO. They are responsive and replies to my emails, questions and are very friendly. It works seamlessly in the background and works perfectly most times. I know I can always email OGO if I have any questions or concerns. Had some minor and major hickups before with the App but it was always quickly resolved and everything was working again.

Critter and Creature

Sep 17, 2021 on Shopify

Ogo is a straightforward and simple to use POD platform. Highly recommend for Australian POD stores, most if not all base products are from Australian owned manufactures meaning high-quality clothing for your customers. When I had to reach out for information regarding an order their support team Cindy and Zhen's responses were prompt and helpful.