Customer reviews: OGO Australian Print on Demand

<h3>What Merchants Think</h3> <p>Merchants have mixed feelings about "OGO Australian Print on Demand." While some appreciate the quality of the printing and products, many have experienced inconsistent service and fulfillment delays. Customer service receives both praise and criticism for responsiveness and handling of issues.</p> <h3>Key Strengths</h3> <ul> <li>High-quality printing and vibrant colors, often preferred over competitors like Printful and Gelato.</li> <li>User-friendly, straightforward app interface with good product variation options.</li> <li>Responsive and helpful customer support when handled by specific support agents.</li> <li>Use of Australian-owned manufacturers, ensuring local product quality.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Unreliable order fulfillment times, with delays extending beyond advertised timelines.</li> <li>Lack of strong communication and inconsistent responses from customer support.</li> <li>Suspected mismanagement in order processing, leading to shipping newer orders before older ones.</li> <li>Inconsistencies in print quality and issues with damaged goods.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "OGO Australian Print on Demand" is an app with potential due to its strong print quality and support from local manufacturing. However, merchants frequently experience fulfillment issues and inconsistent customer service, which can hinder its reliability and use as a print-on-demand solution.</p>

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Reviews (14)

Overall rating

2.8

5

4
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5

What Merchants Think

Merchants have mixed feelings about "OGO Australian Print on Demand." While some appreciate the quality of the printing and products, many have experienced inconsistent service and fulfillment delays. Customer service receives both praise and criticism for responsiveness and handling of issues.

Key Strengths

High-quality printing and vibrant colors, often preferred over competitors like Printful and Gelato.
User-friendly, straightforward app interface with good product variation options.
Responsive and helpful customer support when handled by specific support agents.
Use of Australian-owned manufacturers, ensuring local product quality.

Common Concerns

Unreliable order fulfillment times, with delays extending beyond advertised timelines.
Lack of strong communication and inconsistent responses from customer support.
Suspected mismanagement in order processing, leading to shipping newer orders before older ones.
Inconsistencies in print quality and issues with damaged goods.

Final Thoughts

Overall, "OGO Australian Print on Demand" is an app with potential due to its strong print quality and support from local manufacturing. However, merchants frequently experience fulfillment issues and inconsistent customer service, which can hinder its reliability and use as a print-on-demand solution.

The First Chapter Book Shop

May 21, 2024 on Shopify

Like other review, I too have cancelled my products with this company as they were talking too long, coming damaged, and the customer service is not great. I have expressed my confusion when the order time was 3-5 business days as per their website, and yet, we were a minimum of 18 days. I have removed over 100 items from my website and will be looking for a company that will actually do their job.

UTXO Dreams

Mar 07, 2024 on Shopify

Not sure if this is a scam app. We installed, setup products, have orders paid and placed and no sign anything is actually being fulfilled. Be careful!

PROPER APPAREL

Jan 17, 2024 on Shopify

Shipping is too long. They don't have strong communication when delays occur. Printing is not very good at all. Sometimes the designs come up wrinkled. I switched providers recently and had no issues with them.

Shhh...

Jan 11, 2024 on Shopify

I posted a 1-star review about OGO here, due to unsatisfactory service. They replied in a courteous way (on Shopify, see below) BUT when I tried to place an order through my new WooCommerce store, OGO attacked me for my bad review, and they refused to accept any orders.

Sunny Days Apparel

Nov 22, 2023 on Shopify

I have had a really hard time with OGO. I am changing providers this week. My t-shirts take so long to print that i get customers complaining to me what is going on. Sometimes up to three weeks just to get a tracking number. Different sizes get printed in different ways meaning the colours are different even if its the same design. Although the shirts are cheaper and the site is easy to use, it has not been worth it. I would highly recommend using a different print provider for POD. Sometimes my shirts have been delivered before I even have a tracking number to let my customer know its arriving. I have found it all very frustrating.