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Customer reviews: Octane AI: Advanced Quiz Maker

Develop by Octane AI

Reviews (259)

Overall rating
4.8

What Merchants Think

Merchants have generally praised "Octane AI: Advanced Quiz Maker" for its user-friendly interface and effectiveness in driving customer engagement and sales. The app's ease of use and the positive impact on conversion rates are highlighted repeatedly. However, the standout feature that merchants continually emphasize is the exceptional customer support provided by the team, especially by Ariel, Ivana, and Mark. Common users also find value in the app's integration capabilities and the seamless setup process.

Key Strengths

  • Exceptional customer support, specifically from Ariel, Ivana, and Mark, noted for their responsiveness and dedication.
  • Easy-to-use interface that allows for straightforward quiz creation and integration.
  • Significant impact on conversion rates and increased customer engagement.
  • Seamless integration with existing business systems and platforms.
  • Flexibility to customize quizzes to specific business needs.

Common Concerns

  • Occasional technical issues or limitations in design functions noted by users.
  • The app's pricing might be a concern for some merchants, although many feel the return on investment justifies the cost.
  • A rare mention of inadequate support experience, specifically regarding language barriers and technical knowledge.

Final Thoughts

Overall, "Octane AI: Advanced Quiz Maker" is highly regarded by merchants for its robust features and outstanding customer service. While there are some minor technical limitations and concerns about pricing, the overwhelming sentiment is positive, with many users experiencing significant benefits in customer engagement and sales. This app is particularly recommended for businesses looking to enhance their customer interactions and streamline their quiz setup processes.

Happy Wax

Oct 21, 2024  on Shopify

Octane has been fantastic! We've been using it for almost a year and have had an excellent experience. Setting it up was a breeze, and building the quiz was both easy and fun. The ongoing support has been flawless—there's always someone available to assist when needed. Special thanks to Ariel for providing quick and efficient help when we needed it most!

Barn Owl Tech

Oct 20, 2024  on Shopify

Octane support is so good they have become a key example for modeling our own CX/CS improvement!

Indie Beauty Market

Oct 02, 2024  on Shopify

Great app but even greater customer service! Every question I've had has been answered, and quickly. Ivana and Ariel and Mark are so knowledgeable, and so patient! I am not a developer or coder or anything like that. They've made it possible for me to create a fairly complicated quiz myself, and have made great suggestions to make it look and work better. 5 stars!!!

K&K Skin Products

Sep 08, 2024  on Shopify

Great app and easy to learn how to use. Great customer service! Any time I have any issues with building the quiz, the team answers quickly through chat and gives clear instructions on how to solve any problems.

P. F. Candle Co.

Jul 09, 2024  on Shopify

I'll admit I was skeptical that a quiz would be impactful on our site, and hesitant to commit to the price. Not only has the quiz more than paid for itself, it's brought in a nice additional chunk of revenue for us, as well as added a nice amount of engaged customers to our email list. The quiz was easy to set up, and has so far been very successful. The Octane team has also been engaged in our progress, responsive to all inquiries, and proactive in making suggestions for improvement. It's only been a little over a month, but so far we're very happy with Octane. I've never reviewed a Shopify app before but I was so impressed by Octane's performance I felt compelled to finally do so.

111SKIN

Jun 30, 2024  on Shopify

Our experience with Octane has been exceptional, and I cannot recommend it highly enough! Creating our quiz was quite complex, but our account manager Marina has been with us every step of the way. She is absolutely amazing! Every issue or question we had, she promptly addressed with incredible helpfulness and expertise. Thanks to her, the quiz has been a tremendous success on our website, driving significant revenue. We are currently enhancing our quiz with A/B tests, and Marina's support in this process has been invaluable. I am excited to see our statistics improve even further. While there are some technical aspects of Octane that could be refined, they are receptive to feedback and actively support app development.

WelleCo US

Jun 30, 2024  on Shopify

Marina and the team provide excellent ongoing support, which is why we have continued to be long-term customers of Octane.

Ai13 Billet Products

May 09, 2024  on Shopify

Love having this quiz on our store's website! It has helped individuals determine what kind of fuel nozzle to purchase with the type of can that they have in their garage. Ivana & Mark are always there to help when I have an issue!

Impact Networking

Mar 28, 2024  on Shopify

Great app with great results helping our clients get the right products directly to their cart. Special shout out to Ivana on the support team for helping me out and making sure my quiz was perfect!

TB12

Feb 27, 2024  on Shopify

Fantastic app that has completely changed our top-of-funnel acquisition strategy. The capabilities of the quiz are incredible and the team is very helpful with optimizations. Would recommend to any consumables business.

Patriot Footbeds

Nov 30, 2023  on Shopify

Great App. I only use basic functions, but it is very effective. Also very good support team.

The Link Within

Nov 13, 2023  on Shopify

I have been able to build a subscription box service with octane, the support from their team is incredible - quick response, I shared my idea with Ivana and Mark and they gave me suggestions on how to proceed + which integrations would be useful. The quiz feature is the biggest contributor to my sales, this is a must have for a new business! HIGHLY RECOMMEND!

ByHeart

Oct 30, 2023  on Shopify

More opt ins in the first 24 hours than any other form on our site! Octane quizzes just make sense - and they make money too! I knew that the quiz itself would be powerful but that tech combined with the incredible support team (shoutout to Mark!) and their quick replies make all the difference in the world. Love Octane and recommend it to anyone who wants to increase opt ins.

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