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Customer reviews: Numeral Sales Tax

Develop by Shopify

Reviews (14)

Overall rating
4.3

What Merchants Think

The overall feedback regarding "Numeral Sales Tax" is largely positive, with many merchants expressing satisfaction with the app's ability to simplify and automate the often complex process of sales tax compliance across various states. Merchants appreciate the reliability of the service, especially when compared to competitors, and many laud the customer support for its responsiveness and effectiveness. However, there are also a few customers who have encountered significant issues with communication and service delivery, pointing to inconsistencies in user experiences.

Key Strengths

  • Consistently accurate tax calculations across multiple states
  • Exceptional customer support that is responsive and helpful
  • Easy-to-use platform that simplifies tax compliance tasks
  • Cost-effective solution compared to other platforms
  • Hands-on guidance and onboarding support
  • Capability to put tax processes on autopilot
  • Great for fast-growing companies expanding into new tax jurisdictions

Common Concerns

  • Instances of poor communication and lack of proactive customer outreach
  • Failure to complete key registrations or manage tax liabilities properly
  • Some users experience issues with the promised service delivery
  • Concerns regarding lack of notifications or updates regarding service status

Final Thoughts

"Numeral Sales Tax" is generally regarded as a valuable tool for e-commerce businesses looking to streamline and automate their sales tax processes. Its ease of use, coupled with strong customer service, makes it a preferred choice for many merchants. Nonetheless, potential users should be mindful of reported communication challenges and ensure they receive the service they pay for. Overall, the app has proven beneficial for many but with noted areas for improvement.

Fling

Jan 05, 2026  on Shopify

We've been using Numeral for several years now, and it's been great. Sales tax is one of those things you don't want to think about until things go wrong…. and with Numeral, it's just been consistently accurate across filings and 30+ states The support has been helpful and thats the one thing they do supremely well - having someone side by side to guide you along the way. Not only do they deal with all the mail, whenever we've had questions, their team has been extremely responsive and actually try to help…. not just pointing to docs, but making sure things are handled correctly. We've used a number of other solutions in the past and Numeral does extremely well with guided support Numeral has been very reliable for us and I'd recommend them to other brands who need sales tax automation

Soul

Jan 05, 2026  on Shopify

Numeral has been a breath of fresh air for us! From customer support to tech support, everyone on their team is super knowledgable, friendly and incredibly responsive. If the person we contact can’t solve our issue, they very quickly find us someone who can. They don't just send us links to countless 'help articles', we deal with actual humans on a first name basis. They have never left us ‘hanging’ with an issue. We have tried other sales tax platforms, and Numeral is by far the best!

ALPAKA

Dec 29, 2025  on Shopify

We used to work with Avalara and decided to switch to Numeral over a year ago after MANY frustrations. This has been such a good decision. Numeral makes filing in the US sooo much easier, and customer support is on top of everything we send them. It's a no-brainer. 5/5.

4FRNT Skis

Dec 29, 2025  on Shopify

My business has worked with Numeral as they pioneer the sales tax compliance space for e-commerce brands. Numeral is a company you can absolutely rely on for getting the job done in the best way possible. Customer service is a breeze and they make every action concise and easy to understand. Of all business partnerships, mine with Numeral is the strongest - And I feel this speaks volumes to the people and workflows created at Numeral. Please utilize their services!

Bala

Dec 28, 2025  on Shopify

Love numeral so easy and great to use!!!

GlycoGenix

Aug 19, 2025  on Shopify

If you're an e-commerce store, you NEED this program. I've worked with numerous other companies that charged your for every little thing, made you sign long contracts, charged you for every sale on TOP of the sales tax you already have to pay.... These guys make it SO easy - and their cost is unbeatable. Their customer service gets back with you immediately, you get to talk to a REAL person, and there's no waiting 3 weeks just to get a meeting someone bails out on at the last minute. The program could NOT be simpler - they handle EVERYTHING so all you do is a click a few buttons, and you can even put the thing completely on auto-pilot. Jacob met with me to onboard me and show me everything in detail and make sure my life was SUPER easy - and now I don't have to spend hours every month just tracking sales tax and making sure it's filed appropriately (and not paying it before I have to!). CANNOT recommend this company enough - they are going to make your life SO much easier!!!

Nala Nutrition

Apr 17, 2025  on Shopify

We couldn’t be more impressed with our experience using Numeral. As a fast-growing company expanding into multiple states, managing sales tax compliance was becoming a serious headache. Numeral came in at just the right time and completely changed the game for us. From the moment we onboarded, their team was incredibly responsive, knowledgeable, and proactive. They didn’t just plug us into software and walk away — they understood our business, handled the registrations, filings, and even cleaned up legacy issues we weren’t aware of. The platform itself is intuitive, accurate, and surprisingly easy to use. We’ve been able to stay fully compliant without having to worry about missed filings, nexus thresholds, or complicated rules across states. It feels like we have an entire tax department behind us — but without the cost or complexity. If you’re even thinking about streamlining your sales tax process, don’t wait. Numeral is hands-down the best solution we’ve come across. This is one of those tools that just works — and makes you wonder how you ever ran without it.

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