Reviews: Numeral Sales Tax

Customer reviews: Numeral Sales Tax

Reviews (14)

Overall rating

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What Merchants Think

The overall feedback regarding "Numeral Sales Tax" is largely positive, with many merchants expressing satisfaction with the app's ability to simplify and automate the often complex process of sales tax compliance across various states. Merchants appreciate the reliability of the service, especially when compared to competitors, and many laud the customer support for its responsiveness and effectiveness. However, there are also a few customers who have encountered significant issues with communication and service delivery, pointing to inconsistencies in user experiences.

Key Strengths

Consistently accurate tax calculations across multiple states
Exceptional customer support that is responsive and helpful
Easy-to-use platform that simplifies tax compliance tasks
Cost-effective solution compared to other platforms
Hands-on guidance and onboarding support
Capability to put tax processes on autopilot
Great for fast-growing companies expanding into new tax jurisdictions

Common Concerns

Instances of poor communication and lack of proactive customer outreach
Failure to complete key registrations or manage tax liabilities properly
Some users experience issues with the promised service delivery
Concerns regarding lack of notifications or updates regarding service status

Final Thoughts

"Numeral Sales Tax" is generally regarded as a valuable tool for e-commerce businesses looking to streamline and automate their sales tax processes. Its ease of use, coupled with strong customer service, makes it a preferred choice for many merchants. Nonetheless, potential users should be mindful of reported communication challenges and ensure they receive the service they pay for. Overall, the app has proven beneficial for many but with noted areas for improvement.

Zicana Boutique

Dec 27, 2025 on Shopify

STAY AWAY!!!! Numeral is the most irresponsible and misleading service I have ever paid for. I paid for twelve months believing my registrations were handled and my tax liabilities were being managed. That is the entire reason you hire a company like this. Instead I was left exposed. Key registrations were not completed, my compliance status was not what I was led to believe, and I received no clear notification that anything was incomplete. No proactive outreach. No urgent warning. No accountability. Just silence while the subscription kept billing. This is not a minor inconvenience. This is the kind of failure that can create real penalties and real risk for a business. If your business depends on staying compliant, you cannot afford a vendor that takes your money and then leaves you to discover gaps on your own. Numeral did not deliver the core service I paid for, and the lack of communication makes it worse. I asked for escalation and a refund because I should not be paying for months of coverage that did not actually exist. Avoid this company unless you want to babysit your compliance and double check everything yourself.

Riftgate

Dec 03, 2025 on Shopify

Zero communication. Signed up, paid, no communication for a month until I reached out. They finally got us registered, at least that's what it says on their site. It's hard to tell, though, because no one has reached out. Sales tax collection hasn't been enabled, and there doesn't seem to be a way get our sales tax ID in their portal. Great in concept, but terrible in execution.