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WhatsApp Connect ‑ Nextel
Improve Sales, Support: Share Updates, Recommend Products
About WhatsApp Connect ‑ Nextel
Built by Nextel.io
Description
Automate abandoned cart, reorder, order updates notifications, marketing & customer support.
Nextel helps you improve Marketing, Sales and Support on WhatsApp with powerful automation. Send cart reminders, order updates, and feedback requests while running bulk campaigns for new releases and discounts. Reduce RTO with CoD double confirmation. Enhance customer support with a collaborative inbox and GPT AI that answers queries in natural local language. Use the Nextel: WhatsApp Automation + Commerce app to enable catalog commerce and recommend products with our AI agent.
- Elevate customer support with our Chat Flows & AI agents to answer queries.
- Send cart reminders, order updates, and feedback requests effortlessly.
- Run bulk campaigns for new releases, discounts, and special promotions.
- Leverage double confirmation on WhatsApp to minimize returns.
- WhatsApp Chat Widget for website visitors to easily reach out on WhatsApp.
Pros
- Automates cart reminders and order updates, reducing manual effort and potentially increasing sales
- Facilitates double confirmation for COD orders, decreasing the risk of RTO (Return to Origin)
- Launches bulk campaigns for new releases and discounts, providing a robust marketing tool
- Includes a chatbot for elevated support and efficient query management
- Provides a collaborative WhatsApp inbox for better team coordination
- Enables catalog commerce through WhatsApp API, simplifying product sharing and sales through the platform
- Segmented customer broadcasting and dynamic segments to target specific customer groups
- Allows sharing of order updates and gathers customer feedback, with the option to post positive feedback to the store
Cons
- The dependency on WhatsApp can be a limitation for businesses whose customer base isn't active on the platform
- May require technical know-how to set up and maximize the automated features, potentially causing a steep learning curve for non-technical users
- Automated messages might feel impersonal to some customers, affecting the customer experience
- Bulk campaigns and message automation might lead to spam if not used judiciously, possibly annoying customers
Key Features
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