WhatsApp Connect ‑ Nextel

Develop by Nextel.io

Built for Shopify

Free App

Improve Sales, Support: Share Updates, Recommend Products

Automated reminders

Order updates

Feedback requests

Chatbot support

Bulk campaigns

Double confirmation

Collaborative inbox

Catalog commerce

About WhatsApp Connect ‑ Nextel

Launched May 31, 2024

Built by Nextel.io

Email :

[email protected]

Description

Nextel revolutionizes your Marketing, Sales, and Support on WhatsApp. Automate cart reminders, order updates, feedback requests, and launch bulk campaigns for new releases & discounts. Reduce RTO with double confirmation on WhatsApp for CoD orders. Elevate support with chatbot and manage queries efficiently with a collaborative WhatsApp inbox! Use Nextel: WhatsApp Automation + Commerce app to create catalog commerce on WhatsApp API number.

Automated WhatsApp reminders for abandoned carts, with a checkout link.
COD confirmation flow & COD to prepaid flow to help you generate more revenue.
Broadcast and Dynamic Segments to take your products to the segmented customers.
Share order updates and take customer feedback. Post positive feedback to store.

Pros

Automates cart reminders and order updates, reducing manual effort and potentially increasing sales
Facilitates double confirmation for COD orders, decreasing the risk of RTO (Return to Origin)
Launches bulk campaigns for new releases and discounts, providing a robust marketing tool
Includes a chatbot for elevated support and efficient query management
Provides a collaborative WhatsApp inbox for better team coordination
Enables catalog commerce through WhatsApp API, simplifying product sharing and sales through the platform
Segmented customer broadcasting and dynamic segments to target specific customer groups
Allows sharing of order updates and gathers customer feedback, with the option to post positive feedback to the store

Cons

The dependency on WhatsApp can be a limitation for businesses whose customer base isn't active on the platform
May require technical know-how to set up and maximize the automated features, potentially causing a steep learning curve for non-technical users
Automated messages might feel impersonal to some customers, affecting the customer experience
Bulk campaigns and message automation might lead to spam if not used judiciously, possibly annoying customers