New Reply brings customer support directly into your store admin. Read messages, view customer and order details, and reply without switching to external helpdesk software. Assign conversations, add private notes and see when a teammate is viewing a message. Handle email, WhatsApp, Instagram, Messenger, forms and customer-account replies in one inbox. AI can prepare drafts, translations and labels while your team reviews and sends each reply.

• Run your entire customer support inbox inside your store admin
• See orders and customer context without switching to external software
• Manage every support channel from one inbox inside your admin
• Collaborate with your team without using a separate helpdesk
• Use AI for drafts, translations and labels without leaving your admin