Affiniv NPS, Survey & Feedback

Develop by Shopify

$99-$249

/ Month

Free plan available 14 Days Free Trial

Post order survey to collect feedback and Net promoter score

Automated reminders

Dashboard insights

Create nps survey

Analyze responses

Email/whatsapp distribution

About Affiniv NPS, Survey & Feedback

Launched Dec 07, 2021

Built by Shopify

Address

King George's Ave, Singapore, 208573, SG

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Net Promoter Score (NPS) and Post Purchase Survey to collect customer insights and feedback

Net Promoter Score (NPS) is a universal metrics to gauge customer experience. With Affiniv, you can quickly create an NPS survey. The survey is automatically sent to your customers specified days after they place order. Can be sent over Email/WhatsApp with reminders to increase the response rate. Once the responses come in, you can analyze them using the dashboard to understand the customer insights. Brands of all sizes use these insights to make their products and processes better

Create and send NPS survey over Email, WhatsApp, text messages in minutes
Maximise response rate by embedding score in email and using automated reminders
Dashboard to analyze each response. Segmentation, tagging for detailed insights

Pros

Quickly create an NPS survey
Automatically sends surveys after a specified number of days post-order
Surveys can be sent via Email or WhatsApp, increasing flexibility
Automated reminders help increase response rates
Dashboard provides tools for response analysis, offering insights into customer feedback
Allows segmentation and tagging for detailed insights
Suitable for brands of all sizes to improve products and processes

Cons

Limited to only post-order surveys
Relies on customers being responsive to emails or WhatsApp messages, which may not suit all business types
Primarily focused on NPS and may not address other types of feedback or surveys
May require additional setup for integrating with email and WhatsApp systems
Effectiveness depends on the quality and timing of the customer data the business collects

Top Helpful Reviews

Pee Safe

Feb 12, 2024 on Shopify

Affiniv helps us listen to the feedback of our customers in a very easy way. We created survey on Affiniv. Then the survey goes over Email and Whatsapp automatically weeks after the customer place their order. The dashboard is very intuitive for us to analyze the result. A good app overall.

BlissClub

Jan 30, 2024 on Shopify

We've been using Affiniv to send out NPS surveys to our customers, and it has truly transformed the way we gather and analyze customer experience data. The customization options offered by this tool are impressive. From the design of the surveys to the questions asked, we have the flexibility to tailor each survey to our unique needs. This has been crucial in ensuring that we capture multi-faceted data points about our customer experience. The process is seamless, and the tool integrates seamlessly with our Shopify store. This has saved us valuable time and streamlined our workflow, allowing us to focus more on interpreting the gathered data rather than managing the survey process.

The Pant Project

Jan 11, 2024 on Shopify

It's one the best NPS apps available on the Shopify store and the team was very helpful during setup. A must-have app for every online store looking to gather NPS data and customer feedback. Helps us improve our products and processes.