Taranker.Com Logo
9.1
Affiniv NPS, Survey & Feedback logo

Affiniv NPS, Survey & Feedback

Develop by Shopify

$99-$249

/ Month
Free plan available 14 Days Free Trial

Post order survey to collect feedback and Net promoter score

Automated reminders
Dashboard insights
Create nps survey
Analyze responses
Email/whatsapp distribution
5 Reviews
9.1

About Affiniv NPS, Survey & Feedback

Launched Dec 07, 2021

Categories

Built by Shopify

Address

Flat 1805-1806, 18/F, Hollywood Plaza,, Kowloon, Hong Kong, HK, 0000, HK

Website Support Portal Privacy policy Tutorial FAQ Document
BON Loyalty Program & Rewards logo
(1,558 Reviews)
  • Sponsored

Loyalty rewards program with points, POS, referrals &...

Description

Net Promoter Score (NPS) and Post Purchase Survey to collect customer insights and feedback

Net Promoter Score (NPS) is a universal metrics to gauge customer experience. With Affiniv, you can quickly create an NPS survey. The survey is automatically sent to your customers specified days after they place order. Can be sent over Email/WhatsApp with reminders to increase the response rate. Once the responses come in, you can analyze them using the dashboard to understand the customer insights. Brands of all sizes use these insights to make their products and processes better

Net Promoter Score (NPS) is a universal metrics to gauge customer experience. With Affiniv, you can quickly create an NPS survey. The survey is automatically sent to your customers specified days after they place order. Can be sent over Email/WhatsApp with reminders to increase the response rate. Once the responses come in, you can analyze them using the dashboard to understand the customer insights. Brands of all sizes use these insights to make their products and processes better more
  • Create and send NPS survey over Email, WhatsApp, text messages in minutes
  • Maximise response rate by embedding score in email and using automated reminders
  • Dashboard to analyze each response. Segmentation, tagging for detailed insights

Pros

  • Quickly create an NPS survey
  • Automatically sends surveys after a specified number of days post-order
  • Surveys can be sent via Email or WhatsApp, increasing flexibility
  • Automated reminders help increase response rates
  • Dashboard provides tools for response analysis, offering insights into customer feedback
  • Allows segmentation and tagging for detailed insights
  • Suitable for brands of all sizes to improve products and processes

Cons

  • Limited to only post-order surveys
  • Relies on customers being responsive to emails or WhatsApp messages, which may not suit all business types
  • Primarily focused on NPS and may not address other types of feedback or surveys
  • May require additional setup for integrating with email and WhatsApp systems
  • Effectiveness depends on the quality and timing of the customer data the business collects

Top Helpful Reviews

Mill Story

Oct 14, 2025  on Shopify

We use Affiniv to send post-purchase NPS surveys via WhatsApp and Email. We love the tool for its ease of usage - no unnecessary complex features. The analytics dashboard and integrations are amazing! It is also very affordable.

Pee Safe

Feb 12, 2024  on Shopify

Affiniv helps us listen to the feedback of our customers in a very easy way. We created survey on Affiniv. Then the survey goes over Email and Whatsapp automatically weeks after the customer place their order. The dashboard is very intuitive for us to analyze the result. A good app overall.

BlissClub

Jan 30, 2024  on Shopify

We've been using Affiniv to send out NPS surveys to our customers, and it has truly transformed the way we gather and analyze customer experience data. The customization options offered by this tool are impressive. From the design of the surveys to the questions asked, we have the flexibility to tailor each survey to our unique needs. This has been crucial in ensuring that we capture multi-faceted data points about our customer experience. The process is seamless, and the tool integrates seamlessly with our Shopify store. This has saved us valuable time and streamlined our workflow, allowing us to focus more on interpreting the gathered data rather than managing the survey process.

The Pant Project

Jan 11, 2024  on Shopify

It's one the best NPS apps available on the Shopify store and the team was very helpful during setup. A must-have app for every online store looking to gather NPS data and customer feedback. Helps us improve our products and processes.

More App like this

Asklayer Survey & NPS for pros logo
(58 Reviews)
$9-$29 / Month
  • Free Plan Available

Highly customizable & low-friction surveys get more...

Hulk Form Builder logo
(1,432 Reviews)
$9.9-$19.9 / Month
  • Free Plan Available

Create stylish forms with ease and in a matter of seconds....

Hulk NPS Post Purchase Survey logo
(67 Reviews)
$25 / Month
  • Free Plan Available

Effortlessly gather product insights and feedback with ease....

Pop4U: Pop Convert Sales Boost logo
(70 Reviews)
$39-$249 / Month
  • Free Plan Available

Boost sales with real-time AI insights on visitor purchase...

Scroll to Top