Navidium Returns & Exchanges

Develop by Shopify

Free plan available 14 Days Free Trial

Automate returns or exchanges and upsell free returns.

Automated returns portal

Rule-based exchanges

Shipping claims management

Instant order redo

Return label printing

Incentivized store credit

Upsell free returns

Subscription returns management

Deep return analytics

About Navidium Returns & Exchanges

Launched Mar 06, 2024

Built by Shopify

Address

168/6 Bui Thi Xuan, Ward 3, Tan Binh District, Ho Chi Minh, 700000, VN

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Automate returns or exchanges with incentivized store credit and exchanges or upsell free returns.

Allow customers to redo their orders instantly with a fully automated and rule-based returns and exchange portal. Route shipping insurance claims directly to your own internal portal to save time on customer service requests. Easy to set up so you aren't stuck in a loop of trying to increase store revenue while dealing with replacement orders, warranties, or other day-to-day operations like damaged, missing, or wrong-sized items. Upsell free returns and exchanges and incentivize store credit.

Instant replacements, exchanges, return label printing and more all rule based.
Reduce shipping label cost with our upsell widget that you control the price of.
Boost revenue with incentivized store credit and instant exchanges.
Collect revenue with our customizable unlimited returns widget with no rev share
Upsell products, manage subscription returns, and get deep analytics on returns.

Pros

Fully automated and rule-based returns and exchange portal
Allows customers to redo their orders instantly
Routes shipping insurance claims directly to an internal portal, saving time on customer service requests
Easy setup process
Instant replacements, exchanges, and return label printing
App reduces shipping label costs through an upsell widget with controllable pricing
Boosts revenue with incentivized store credit and instant exchanges
No contracts or hidden fees, and no gated features
Keeps all widget revenue
Upsells products, manages subscription returns, and provides deep analytics on returns

Cons

Potentially complex initial configuration for users unfamiliar with automation tools
Dependence on the rule-based system which might not handle all edge cases effectively
May require some training or onboarding for staff to optimize usage
Integration with existing systems may require technical support

Top Helpful Reviews

RevAir

Aug 27, 2025 on Shopify

I spent weeks going over different return platforms - all of the big guys - and wasn't impressed with their customization features, pricing, and lack of features we needed for our small beauty tech business. The Navidium team was recommended in a Shopify Plus forum, and after demoing the platform, I knew this was going to be the right one for our business. The entire team has been incredibly helpful with onboarding, operations, updates, and is very pleasant to communicate with. I really feel like we have a custom system for our customers and business and it has saved us from needing to hire 2 additional agents to handle return volume in Q4 - huge! I recommend Navidium to anyone looking for an easy to navigate (for customers and agent) return management software. It has been almost 3 months for us and we are very happy.

Boost Auto

Aug 26, 2025 on Shopify

Huge fan of this app and all that Navidium offers. Very helpful and timely support and the apps of course perform great. Thank you Navidium for building great tools!

Bamboo Ave.

Aug 17, 2025 on Shopify

I've been using Navidium Returns for 2 years now. It has made my business run smoothly at a fraction of the cost of the big players. Over the last 2 years, we've ran into nuance scenarios and the team was able to help us resolve them! If you need returns for your business, this is a no brainer!! I do recommend the team to build onboarding videos when they launch new features so it's more self service.

Toka™️

Aug 04, 2025 on Shopify

As a user of their other products and one the first to review Navidium Returns and Exchanges, I think what they're building is phenomenal and would recommend them to anyone. It was a bit tedious to set up this app myself, but I had a good onboarding experience with Jason and I discovered that this doubles up as an order tracking app as well, which will further help me save and budget my subscription stack. their cost of service is more than fair for anyone and i look forward to other products they build in the future

Village Craft & Candle

Nov 21, 2024 on Shopify

Effective, easy to use, and a very responsive and accommodating dev team to support it all. Very satisfied with the Navidium suite of apps and services, they've become an integral part of our business.