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Customer reviews: G | translate Shop Translator

Develop by GTranslate Inc

The GTranslate Multilingual app helps Shopify store owners translate their content into multiple languages, improving global reach. This review covers its features, pricing, and real merchant feedback to help you decide if it’s the right solution for your store.

Reviews (703)

Overall rating
4.6

What Merchants Think

The "G | translate" app is generally well-received by merchants, who appreciate its robust translation capabilities and the efficient support team. While many users find it a game-changer for reaching global audiences, some criticisms focus on billing issues and the effectiveness of customer support.

Key Strengths

  • Excellent customer service, often praised for being responsive and helpful.
  • Easy setup and configuration, even for those without coding knowledge.
  • Highly effective in providing accurate translations for multiple languages.
  • Positive impact on SEO and increased international reach.
  • Ability to translate domains and subdomains seamlessly.

Common Concerns

  • Billing issues and dissatisfaction with refund policies.
  • Inconsistent customer support experiences, with some merchants finding it lacking.
  • Occasional technical issues with translations and app functionality.
  • Some features requiring higher payment tiers for simple customizations.

Final Thoughts

Overall, "G | translate" is a powerful asset for merchants looking to break language barriers and reach a worldwide audience. While the app is praised for its high functionality and support, occasional billing and customer service issues suggest there is room for improvement in those areas.

Saviour Socks

Jan 12, 2025  on Shopify

Really happy with the app and getting it setup. Dmitry helped us with some initial issues with our domain permissions and took us through the steps required to get it sorted, all through the online chat. Really pleased with the service.

EV Motion Shop

Jan 08, 2025  on Shopify

Big thanks to Milena and Dmitry for the quick help!

Sudaderas Para Erasmus

Dec 11, 2024  on Shopify

The support of this website is incredible, thanks to Grikor the assistant I have been able to solve the problem, very satisfied with Grikor

Heritage Fashion

Nov 26, 2024  on Shopify

Great app, also great Support. Thanks Vahan :)

ChitoroShop

Nov 26, 2024  on Shopify

Susanna and Vahan from customer service were able to find a solution to a rather annoying issue on my site, which was a huge help! Great customer service. Thank you!

GreenHeart Store

Nov 18, 2024  on Shopify

Awesome app :)

Twist Pets

Nov 12, 2024  on Shopify

Thanks Dmitry for your help. friendly person who helped me a lot. Thx

Guineapet

Nov 11, 2024  on Shopify

I´m still setting up the app. So far so good. Great customer service from Grikor.

COSMOBOX COSMETICS LTD

Nov 04, 2024  on Shopify

VAHAN was supporting me with the best customer service I ever received from any other company. His competence made things much easier and you guys can be happy having such a skilled customer support engeneer on board.

ventilator.center

Oct 20, 2024  on Shopify

Ich habe bereits viele Webseitentranslatoren ausprobiert, aber meine Erfahrung mit G | Translate ist hervorragend. Ich kann es nur jedem empfehlen. Ich verwende es nun bei fast all meinen Webseiten. Es ist einfach zu handhaben, und falls Probleme auftreten, steht sofort der Kundenservice über Chat zur Verfügung, der sehr hilfsbereit ist. Ich bedanke mich für den Service und empfehle diese App auf jeden Fall weiter.

der gute Heinrich

Oct 20, 2024  on Shopify

Funktioniert gut, Support schnell und freundlich! Ist sein Geld wert!

kijkkoo.nl

Oct 15, 2024  on Shopify

Thank you Milena for helping me customizing the app into the header. Great service!

Casa Moro

Oct 14, 2024  on Shopify

Sehr netter und zuverlässiger Support. Danke an Grikor

Baby Mira

Oct 07, 2024  on Shopify

Ma Cabane à Rêves

Oct 02, 2024  on Shopify

Très contente du service de Milena. Merci !

Pupakiotti

Sep 22, 2024  on Shopify

è un'app utilissima e facile da configurare. Grikor ha fornito preziosa assistenza

ギャラリー・ダヴィンチ

Sep 15, 2024  on Shopify

This is a valuable application that can translate without problems even for sites that separate languages by domain. The support is friendly and always helpful.

DECLOCK

Sep 05, 2024  on Shopify

amazing app and great customer service!

MUUM

Sep 05, 2024  on Shopify

Dmitry was professional and always responsive. I would be delighted to get in touch with him again if necessary.

Shamanic Supply UK/EU

Sep 02, 2024  on Shopify

My 2nd install on Shopify stores. This app does it all, really easy to setup if you follow the instructions then lots of ways to mod it for your specific purposes. Support by Vahan was super professional and helpful.

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