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Customer reviews: G | translate Shop Translator

Develop by GTranslate Inc

Reviews (2,000)

Overall rating
4.7

What Merchants Think

The "G | translate" app is generally well-received by merchants, who appreciate its robust translation capabilities and the efficient support team. While many users find it a game-changer for reaching global audiences, some criticisms focus on billing issues and the effectiveness of customer support.

Key Strengths

  • Excellent customer service, often praised for being responsive and helpful.
  • Easy setup and configuration, even for those without coding knowledge.
  • Highly effective in providing accurate translations for multiple languages.
  • Positive impact on SEO and increased international reach.
  • Ability to translate domains and subdomains seamlessly.

Common Concerns

  • Billing issues and dissatisfaction with refund policies.
  • Inconsistent customer support experiences, with some merchants finding it lacking.
  • Occasional technical issues with translations and app functionality.
  • Some features requiring higher payment tiers for simple customizations.

Final Thoughts

Overall, "G | translate" is a powerful asset for merchants looking to break language barriers and reach a worldwide audience. While the app is praised for its high functionality and support, occasional billing and customer service issues suggest there is room for improvement in those areas.

GreenHeart Store

Nov 18, 2024  on Shopify

Awesome app :)

Twist Pets

Nov 12, 2024  on Shopify

Thanks Dmitry for your help. friendly person who helped me a lot. Thx

Guineapet

Nov 11, 2024  on Shopify

I´m still setting up the app. So far so good. Great customer service from Grikor.

COSMOBOX COSMETICS LTD

Nov 04, 2024  on Shopify

VAHAN was supporting me with the best customer service I ever received from any other company. His competence made things much easier and you guys can be happy having such a skilled customer support engeneer on board.

ventilator.center

Oct 20, 2024  on Shopify

Ich habe bereits viele Webseitentranslatoren ausprobiert, aber meine Erfahrung mit G | Translate ist hervorragend. Ich kann es nur jedem empfehlen. Ich verwende es nun bei fast all meinen Webseiten. Es ist einfach zu handhaben, und falls Probleme auftreten, steht sofort der Kundenservice über Chat zur Verfügung, der sehr hilfsbereit ist. Ich bedanke mich für den Service und empfehle diese App auf jeden Fall weiter.

der gute Heinrich

Oct 20, 2024  on Shopify

Funktioniert gut, Support schnell und freundlich! Ist sein Geld wert!

kijkkoo.nl

Oct 15, 2024  on Shopify

Thank you Milena for helping me customizing the app into the header. Great service!

Casa Moro

Oct 14, 2024  on Shopify

Sehr netter und zuverlässiger Support. Danke an Grikor

Baby Mira

Oct 07, 2024  on Shopify

Ma Cabane à Rêves

Oct 02, 2024  on Shopify

Très contente du service de Milena. Merci !

Pupakiotti

Sep 22, 2024  on Shopify

è un'app utilissima e facile da configurare. Grikor ha fornito preziosa assistenza

ギャラリー・ダヴィンチ

Sep 15, 2024  on Shopify

This is a valuable application that can translate without problems even for sites that separate languages by domain. The support is friendly and always helpful.

DECLOCK

Sep 05, 2024  on Shopify

amazing app and great customer service!

MUUM

Sep 05, 2024  on Shopify

Dmitry was professional and always responsive. I would be delighted to get in touch with him again if necessary.

Shamanic Supply UK/EU

Sep 02, 2024  on Shopify

My 2nd install on Shopify stores. This app does it all, really easy to setup if you follow the instructions then lots of ways to mod it for your specific purposes. Support by Vahan was super professional and helpful.

BEN&ANNA

Aug 25, 2024  on Shopify

We tried a lot of other translation plugins. G translate is the best solution for us. Never had better support with an APP. Thank you Dmitry!

BREATHE.IN STORE

Aug 25, 2024  on Shopify

Gran soporte técnico!!! Suzan fue de gran ayuda con la configuración de la pantalla del selector!

Hyshina

Aug 22, 2024  on Shopify

I encountered a technical problem that I couldn't solve and contacted customer service. Suzan was very professional and quickly helped me solve it. This software is very user-friendly and highly recommended! Thank you again Suzan!

Nellis Multimarket

Aug 13, 2024  on Shopify

Excellent customer service. They help a lot for those who do not know programming codes when making any configuration. I recommend them, they are excellent. Thanks for the support.

Obsessed

Aug 06, 2024  on Shopify

The translation is fast and reliable, super easy to use and looks great! Grikor at their customer service helped me fix the widget exactly to my liking. Thank you

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