The "G | translate" app is generally well-received by merchants, who appreciate its robust translation capabilities and the efficient support team. While many users find it a game-changer for reaching global audiences, some criticisms focus on billing issues and the effectiveness of customer support.
Key Strengths
Excellent customer service, often praised for being responsive and helpful.
Easy setup and configuration, even for those without coding knowledge.
Highly effective in providing accurate translations for multiple languages.
Positive impact on SEO and increased international reach.
Ability to translate domains and subdomains seamlessly.
Common Concerns
Billing issues and dissatisfaction with refund policies.
Inconsistent customer support experiences, with some merchants finding it lacking.
Occasional technical issues with translations and app functionality.
Some features requiring higher payment tiers for simple customizations.
Final Thoughts
Overall, "G | translate" is a powerful asset for merchants looking to break language barriers and reach a worldwide audience. While the app is praised for its high functionality and support, occasional billing and customer service issues suggest there is room for improvement in those areas.
Watch Connection
Feb 13, 2025
on
Shopify
I can't say enough about the outstanding customer support I received from Grikor! I had been struggling with this issue for months, trying to get the widget positioned correctly, but I never found the right support—until now. Grikor was incredibly helpful, knowledgeable, and efficient in resolving all the problems I was facing. The widget is now perfectly placed on both desktop and mobile, and it no longer interferes with the submenus, which was a major concern.
I truly appreciate the time and effort put into making sure everything works flawlessly. Excellent customer service like this is rare, and I’m really grateful for the support. Thanks again, Grikor!
Aphrovia
Feb 11, 2025
on
Shopify
Facilement deployable après quelques explications de Dmitry & Vahan.
je recommande ce produit
Twisted Media
Feb 05, 2025
on
Shopify
highly recommended , support is always there , thank you Susanna & Grikor , excellent service
Sands
Feb 03, 2025
on
Shopify
Very effective, the customer service is perfect !!!
Cositas Güenas
Jan 28, 2025
on
Shopify
Fantástico servicio de atención al cliente para la solución de problemas.
La aplicación. Además, funciona magníficamente bien.
Muy recomendable
DXAZplus
Jan 27, 2025
on
Shopify
This guy is great, when you receive solutions a review is not enough because of how grateful you are. Thank you, thank you very much: " Dmitry "
SIX96 by Codeval
Jan 27, 2025
on
Shopify
We had a fantastic experience with the GTranslate team. I especially want to thank Susanna, Vahan, Suzan, and Arshak for their professionalism. They were always prompt, friendly, and efficien. Highly recommended.
📕📒📗 樂樂文化 Le Le Culture
Jan 26, 2025
on
Shopify
G translate is awesome.
Everytime I installed a new app and found it does not work in the first place, their customer service is on top of it to solve all the problems for us!
A Very Happy Customer!
Thank you so much ! Customer service team: Susanna, Dmitry and Arshak
Saviour Socks
Jan 12, 2025
on
Shopify
Really happy with the app and getting it setup. Dmitry helped us with some initial issues with our domain permissions and took us through the steps required to get it sorted, all through the online chat. Really pleased with the service.
EV Motion Shop
Jan 08, 2025
on
Shopify
Big thanks to Milena and Dmitry for the quick help!
Sudaderas Para Erasmus
Dec 11, 2024
on
Shopify
The support of this website is incredible, thanks to Grikor the assistant I have been able to solve the problem, very satisfied with Grikor
Heritage Fashion
Nov 26, 2024
on
Shopify
Great app, also great Support. Thanks Vahan :)
ChitoroShop
Nov 26, 2024
on
Shopify
Susanna and Vahan from customer service were able to find a solution to a rather annoying issue on my site, which was a huge help! Great customer service. Thank you!
GreenHeart Store
Nov 18, 2024
on
Shopify
Awesome app :)
Twist Pets
Nov 12, 2024
on
Shopify
Thanks Dmitry for your help. friendly person who helped me a lot. Thx
Guineapet
Nov 11, 2024
on
Shopify
I´m still setting up the app. So far so good. Great customer service from Grikor.
COSMOBOX COSMETICS LTD
Nov 04, 2024
on
Shopify
VAHAN was supporting me with the best customer service I ever received from any other company. His competence made things much easier and you guys can be happy having such a skilled customer support engeneer on board.
ventilator.center
Oct 20, 2024
on
Shopify
Ich habe bereits viele Webseitentranslatoren ausprobiert, aber meine Erfahrung mit G | Translate ist hervorragend. Ich kann es nur jedem empfehlen. Ich verwende es nun bei fast all meinen Webseiten. Es ist einfach zu handhaben, und falls Probleme auftreten, steht sofort der Kundenservice über Chat zur Verfügung, der sehr hilfsbereit ist. Ich bedanke mich für den Service und empfehle diese App auf jeden Fall weiter.
der gute Heinrich
Oct 20, 2024
on
Shopify
Funktioniert gut, Support schnell und freundlich! Ist sein Geld wert!
kijkkoo.nl
Oct 15, 2024
on
Shopify
Thank you Milena for helping me customizing the app into the header. Great service!