8.5
Moose: Live Chat WhatsApp, FAQ logo

Moose: Live Chat WhatsApp, FAQ

  • Built for Shopify
  • Free App

    Advanced Helpdesk: FAQ builder, help center, support widget

    Faq builder
    Help center templates
    Support ticket management
    Customizable help widget
    Efficient helpdesk workflow
    Insightful performance reports
    166 Reviews
    8.5

    About Moose: Live Chat WhatsApp, FAQ

    Built by MOOSE INNOVATIONS INC.

    Email :

    [email protected]

    Address

    333 Bering Ave, Unit 700, Etobicoke,, ON, M8Z 3A8, CA

    Website Privacy policy Tutorial FAQ
    Attribuly Analytics logo
    (311 Reviews)
    $2000-$299 / Month
    • Free Plan Available
    • Sponsored

    Allocate your marketing budget like an expert

    Introduction Video

    Description

    Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates, helpdesk. Mobile-ready

    MooseDesk: Your all-in-one customer support hub. Provide instant responses via livechat, email and multiple social media channels: Facebook, Instagram, Messenger, WhatsApp. Equip your store with self-service features: FAQ pages, FAQ in widget, Order Tracking, reducing your workload while satisfying customers. Customize widget to match your brand style. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk!

    MooseDesk: Your all-in-one customer support hub. Provide instant responses via livechat, email and multiple social media channels: Facebook, Instagram, Messenger, WhatsApp. Equip your store with self-service features: FAQ pages, FAQ in widget, Order Tracking, reducing your workload while satisfying customers. Customize widget to match your brand style. No more sitting at a desk all day. Chat with customers anywhere, anytime with our mobile app. Try effortless customer support with MooseDesk! more
    • Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app
    • Redirect button: Facebook, WhatsApp, Messenger, Instagram & more
    • Mobile app: Stay alert with sound notifications. Reply to customers on-the-go
    • FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up
    • Order management: Create order in app, Tracking Order integration, delivery date

    Pros

    • Exclusively built for Shopify merchants ensuring tailored features
    • Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
    • All-in-one support helpdesk that manages tickets from various channels
    • Customizable help widget for efficient ticket reception
    • Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
    • Insightful reporting features for team and real-time ticket performance
    • 24/7 support availability, ensuring round-the-clock service
    • Intuitive user interface allowing for seamless integration into product pages
    • High-quality customer support, including one-to-one demo calls and tutorial sessions

    Cons

    • Missing information about pricing or possible limitations in the free version
    • Potential reliance on updates for promised features like the upcoming Chat feature

    Top Helpful Reviews

    View all reviews

    Wisdom Store

    Dec 11, 2024  on Shopify

    By far the best support I've received! They assisted me with every step of the setup process and made sure all of my ideas were realized. Their responsiveness and professionalism were outstanding. I highly recommend their service, as they truly went above and beyond to meet all my expectations.

    innovaprint

    Dec 08, 2024  on Shopify

    quit easy to use, nice support, only what I would like to change is Whatsapp connection... will be nice if whatsapp can work with chat window not in separate website.

    Books For Thought Library

    Dec 07, 2024  on Shopify

    Very easy App to use. Quick response from support! Very helpful and patient! Solved my issue in less than 5 minutes!

    Software and Gaming

    Dec 06, 2024  on Shopify

    It really is a perfect app to use in your store. Stay easy in touch with your customers. Customize it so ifits pefect in your store. Ver good ticket system and chat function. The service is really top and the really take there time to help you if you got question. Now it is already so good and there is more to come.

    Mazden

    Dec 03, 2024  on Shopify

    I'm giving Moose: Live Chat WhatsApp, FAQ a five-star rating because it's a solid app that integrates well with Shopify. A standout aspect for me has been the FREE customization and customer support, especially from Anne. She has been incredibly helpful, responding promptly to my queries and ensuring that any issues were resolved efficiently. Her dedication and professionalism significantly enhanced my experience. I would recommend this app to other Shopify store owners who need reliable chat and FAQ solutions.

    My Store

    Dec 02, 2024  on Shopify

    My experience with Anne and Mia from customer support and the MooseDesk app has been exceptional so far. The app's features are fantastic, and the customer service is outstanding. Thank you, Anne! :)

    UNFORGED

    Nov 26, 2024  on Shopify

    App looks great, still in early dev but main features are there. What sets this apart is their customer service which is amazing and are there to help you all the way. Big thanks to Riley!

    My Store

    Nov 26, 2024  on Shopify

    ⭐️⭐️⭐️⭐️⭐️ Amazing Messaging App with Outstanding Support! MooseDesk has been a game-changer for my Shopify store! The app is incredibly user-friendly and integrates seamlessly, making it so much easier to manage customer messages efficiently. What truly stands out is their customer support—it’s exceptional! The team responds lightning-fast and goes above and beyond to assist with any queries or concerns. It’s clear they genuinely care about their users. If you're looking for a reliable messaging solution for your store, I highly recommend MooseDesk. They’ve made my life so much easier, and I’m beyond satisfied with their service!

    Hifi Media Store

    Nov 24, 2024  on Shopify

    The best application of this style that I've tried, very complete because in addition to having the chat widget, you can incorporate a faq page and a contact page. And best of all, the speed of the support to adapt it to my website! 100% recommendable!

    HVACR-SHOP.COM

    Nov 22, 2024  on Shopify

    The app is very easy to use and useful. Especially the support team, very fast. Thank you very much team. Hope the team will develop more new functions in the near future. I recommend this app.

    Pure Organic Vitamins

    Nov 21, 2024  on Shopify

    The customer service team at Moose: Live Chat is great. I worked with Anne to customize my chat widget to suit my brand perfectly. They were fast to reply and we were able to organize customizations quickly. I recommend them.

    OZ Health Singapore

    Nov 18, 2024  on Shopify

    I was impressed by how fast the response was during the support session with Anne. Thank you for the prompt replies!

    The Hay Experts

    Nov 15, 2024  on Shopify

    So far so good - the app looks very comprehensive and support has been very quick to respond and super helpful!

    Royal Hellenic Transfers

    Nov 15, 2024  on Shopify

    I have a great experience with the advisors. They are very helpful and quick to resolve any issues you may be having. I recommend Moose.

    DigitEpic

    Nov 14, 2024  on Shopify

    Moose: Live Chat WhatsApp, FAQ is super easy to use and works perfectly for my store. The WhatsApp integration is smooth, and the FAQ feature saves me so much time. Great support from the team too! Highly recommend it for any Shopify store!

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