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Customer reviews: Monk Free Gift+Checkout Upsell

Develop by Monk Commerce

Reviews (544)

Overall rating
4.9

What Merchants Think

The "Monk Free Gift+Checkout Upsell" app is universally appreciated by merchants for its ease of use, flexibility, and comprehensive feature set. Many highlight the exceptional customer support, particularly praising individual team members for their swift and effective assistance. Merchants find the app user-friendly and beneficial in enhancing sales and customer experience, although a few concerns about pricing have been noted.

Key Strengths

  • Intuitive setup and integration with Shopify stores.
  • Comprehensive features for upselling, free gifts, and customization.
  • Exceptional customer support responsiveness and effectiveness.
  • Ability to maintain brand aesthetics through customization options.
  • Regular updates with new functionalities.

Common Concerns

  • Some issues with pricing, particularly at higher order volumes.
  • Rare technical bugs impacting functionality.
  • One negative review regarding customer data privacy and service.

Final Thoughts

Overall, the "Monk Free Gift+Checkout Upsell" app is highly regarded by merchants for its impactful features in driving sales and its seamless operation. Despite a few concerns about costs and isolated technical issues, the app's robust support system and continuous improvements make it a recommended tool for Shopify store owners looking to enhance their sales strategies.

The Charmies

Nov 17, 2024  on Shopify

Great app with sleek design, tons of customizations, and flawless performance! Customer service is responsive and always helpful. Highly recommend!

All-Star Sports

Nov 12, 2024  on Shopify

The app has been very helpful to us especially at holiday time. The best aspect is actually the support team... most responsive app support of any we've used on this platform.

Не Бъди Посредствен

Nov 09, 2024  on Shopify

absolutely the best upsell app with SO MANY options - we use it with more than 7 different brands of ours and helps everywhere!

Red Torpedo

Oct 24, 2024  on Shopify

Just started using this app. I'm still on the free trial but will definitely be keeping it on. It may seem quite a lot cost wise at first but it has everything within the one app so you don't need to have 3 to 4 separate apps that all mount up to the same cost. Overall it is a great addition to my site. Easy to use and support is available straight away. Would highly recommend!

Three Foragers

Oct 24, 2024  on Shopify

Great customer service, they responded promptly and fixed my issue quickly. Easy to use and build funnels.

OC Mattress

Oct 23, 2024  on Shopify

The entire Monk team was very responsive in helping me set up and trouble shoot a cross-selling funnel on my site. They were easy to communicate via email, and their instructions (with screenshots) were simple to understand. I'm glad I have Monk's app.

bakedbythebay

Oct 20, 2024  on Shopify

App has allowed me to upsell at the checkout with a user-friendly implementation. The Monk team have been very helpful with any issues to resolve.

AV Shack

Oct 17, 2024  on Shopify

The best app for this cause. The team offers quick support and never fails to amaze me with their lightning fast replies.

Arveilo

Oct 16, 2024  on Shopify

Lovely app, and great customer support. Faheed helped with the placement inquiry exactly how we wanted it.

Love to Love US

Oct 15, 2024  on Shopify

I must say that Jay was prompt enough to handle my queries. I also appreciate the availability of quick support on Monk.

Runners Essentials by Without Limits®

Sep 24, 2024  on Shopify

Absolutely great app and even greater customer service. It took one email, and they responded back with a solution within 5 minutes. Thank you so much!!

THE LASH SHOP

Sep 23, 2024  on Shopify

App has been great so far. Has a lot features that usually takes multiple apps. Great support, very fast replies! Excited to see how this app can help increase our sales!

Yon-Ka Canada

Sep 12, 2024  on Shopify

We tried many different apps to let customers choose free samples at checkout, and this one is the only one that offered everything we needed. Plus, support was extremely fast and reliable. It is also the best-priced app for what we wanted!

Koiratarvike Haukkula

Sep 05, 2024  on Shopify

Super fast support! I had an issue when setting up a free gift and it took about 5min and the support advised how to get it up and running. Excellent!

COLLO. simply clean.

Aug 18, 2024  on Shopify

Stunning fast, friendly and competent support. I have never seen a fast support like this from Monk. The App works good with nice options for configuration.

Lash Boom

Aug 15, 2024  on Shopify

Just downloaded this app because I was looking for the exact features it carries. I wanted an app that could not only create a "Cart progress bar" but also offer discounts and/or free gifts to customers based on their cart value, on a tiered basis, and based on what we wanted to offer as a free gift from our store. Not only does this app do exactly that, but it offers other really cool customizable features too - this apps a must! Furthermore, Jay from live chat support was brilliant! I encountered a little problem (due to my setup - not the app), and he was able to eliminate the causes and resolve my issue. Not only did I learn about the app along the way, but Jay was able to fix my issue whilst improving my funnels, keeping them on brand. I HIGHLY recommend Monk - you will NOT be disappointed, and you can count on the support team - super professional and knowledgeable! Thank you again, Jay!

Adler Tools Dealer Shop USA/CA

Aug 13, 2024  on Shopify

Great app! Does everything we want it to do and support via live chat is really fast and helpful. Monk has helped us enormously in growing our business.

Ello

Aug 13, 2024  on Shopify

This is a great app functionally. Super easy to implement and blends well with your code. The support team is amazing. However, they could also implement dollar discounts instead of %.

Jawda Islamic Store

Jul 17, 2024  on Shopify

The team at Monk are BRILLIANT! They're very quick to help and are able to offer timely support. The app does exactly what we need it to, and has plenty of customisation available. We're super happy! Thank you!

Magnetic Mobility

Jul 05, 2024  on Shopify

Any time i have a issue with a cross promotion they are super quick to help, Jay even got me to screen share so he could sort an issue out quickly for me. 100% happy with the service. The Cross-sell and cart progress bar have been a game changer for us

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