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Customer reviews: Monk Free Gift+BOGO+CartUpsell

Develop by Monk Commerce

The Monk Free Gift with Purchase app helps Shopify store owners boost sales by offering free gifts with orders. This review covers its features, pricing, and real user experiences to help you decide if it’s right for your business.

Reviews (566)

Overall rating
4.9

What Merchants Think

The "Monk Free Gift+Checkout Upsell" app is universally appreciated by merchants for its ease of use, flexibility, and comprehensive feature set. Many highlight the exceptional customer support, particularly praising individual team members for their swift and effective assistance. Merchants find the app user-friendly and beneficial in enhancing sales and customer experience, although a few concerns about pricing have been noted.

Key Strengths

  • Intuitive setup and integration with Shopify stores.
  • Comprehensive features for upselling, free gifts, and customization.
  • Exceptional customer support responsiveness and effectiveness.
  • Ability to maintain brand aesthetics through customization options.
  • Regular updates with new functionalities.

Common Concerns

  • Some issues with pricing, particularly at higher order volumes.
  • Rare technical bugs impacting functionality.
  • One negative review regarding customer data privacy and service.

Final Thoughts

Overall, the "Monk Free Gift+Checkout Upsell" app is highly regarded by merchants for its impactful features in driving sales and its seamless operation. Despite a few concerns about costs and isolated technical issues, the app's robust support system and continuous improvements make it a recommended tool for Shopify store owners looking to enhance their sales strategies.

Timeless Memos

Nov 27, 2024  on Shopify

Customer Support is really prompt, supportive and straight to the point. Platform is professional and easy to use and displays nicely.

Luxxy Body

Nov 26, 2024  on Shopify

I have only had this app for 1/2 day but I am extremely happy! Ravish helped me figure out why the app wasn't working in my cart and it was pretty fast. I started a chat and he responded within seconds. I highly recommend Monk Free!

LIRIO JEWELS

Nov 25, 2024  on Shopify

Only have been using the app few weeks but can say that it has all the great features you need to get higher sales. Thanks for the quick and friendly support as well. Definitely worth it!

Innersense Organic Beauty Inc

Nov 24, 2024  on Shopify

Monk was easy to install and the integrations to customize the app to fit our website's aesthetic were seamless. I was able to add everything according to our brand guidelines, including special fonts and colors. Ravish was also super helpful and responsive while we were running tests to make sure the app works on mobile & web. I would definitely recommend the app to other digital specialists such as myself.

Zolve Labs | Sua rotina, ainda mais natural

Nov 24, 2024  on Shopify

Great app, and great support. Thank you Priyasha for your help. For a store with a few orders the price is absolutely fine, but up to 1001 orders, it's quite expensive. Anyway, it works and really helps in order bumps and other functionalities.

Sacred Flow Studios

Nov 23, 2024  on Shopify

So far the app works great, I look forward to exploring all aspects that this app has to offer. I'm using it to provide free gifts for Black Friday, and so far it's great. I love that I can run multiple gifts for different price brackets at the same time! What's even more amazing is the customer service. I was struggling with some aspects of the app and having it work as I had envisioned, and Jay replied to my message on a Sunday! Not only did he reply, and help walk me through the different options, he got on a video call with me help make the process that much easier. I mean, that's the best customer service I've come across. I certainly didn't expect anyone to be able to help me on the weekend never mind go out of their way to make sure everything was set up perfectly. Thank you Jay! Your help today was just amazing, and I'm so grateful.

Megan Therese Couture

Nov 23, 2024  on Shopify

super responsive team!! very quick to help me get everything in order for my black friday offer!thanks

By Amica

Nov 20, 2024  on Shopify

This is the only app that can meet all the conditions we need for GWP. Faheed and his team are very helpful in solving all the issues I have when I'm panicking last minute while having so many tasks I still need to do. Fingers crossed everything goes well when our sale goes live!

DKHOUN

Nov 20, 2024  on Shopify

=== DON'T INSTALL THIS APP === Warning: Avoid downloading or trying this app! I subscribed, paid, and gained no benefit from my subscription to this app it was a total loss. The customer service is extremely poor. They keep you waiting for hours and ask you to add them as a collaborator account. Then, they request permissions to access orders and steal customer information, including their email addresses and phone numbers, during the time you’re waiting for them to fix the issue. They failed to resolve the problem, which was that the gift discount couldn't be applied correctly. The app also caused issues on the site, including confusing redirects that disrupted visitors and constant refreshes when adding products to the cart, significantly slowing down the website's performance.

The Charmies

Nov 17, 2024  on Shopify

Great app with sleek design, tons of customizations, and flawless performance! Customer service is responsive and always helpful. Highly recommend!

All-Star Sports

Nov 12, 2024  on Shopify

The app has been very helpful to us especially at holiday time. The best aspect is actually the support team... most responsive app support of any we've used on this platform.

Не Бъди Посредствен

Nov 09, 2024  on Shopify

absolutely the best upsell app with SO MANY options - we use it with more than 7 different brands of ours and helps everywhere!

Red Torpedo

Oct 24, 2024  on Shopify

Just started using this app. I'm still on the free trial but will definitely be keeping it on. It may seem quite a lot cost wise at first but it has everything within the one app so you don't need to have 3 to 4 separate apps that all mount up to the same cost. Overall it is a great addition to my site. Easy to use and support is available straight away. Would highly recommend!

Three Foragers

Oct 24, 2024  on Shopify

Great customer service, they responded promptly and fixed my issue quickly. Easy to use and build funnels.

OC Mattress

Oct 23, 2024  on Shopify

The entire Monk team was very responsive in helping me set up and trouble shoot a cross-selling funnel on my site. They were easy to communicate via email, and their instructions (with screenshots) were simple to understand. I'm glad I have Monk's app.

bakedbythebay

Oct 20, 2024  on Shopify

App has allowed me to upsell at the checkout with a user-friendly implementation. The Monk team have been very helpful with any issues to resolve.

AV Shack

Oct 17, 2024  on Shopify

The best app for this cause. The team offers quick support and never fails to amaze me with their lightning fast replies.

Arveilo

Oct 16, 2024  on Shopify

Lovely app, and great customer support. Faheed helped with the placement inquiry exactly how we wanted it.

Love to Love US

Oct 15, 2024  on Shopify

I must say that Jay was prompt enough to handle my queries. I also appreciate the availability of quick support on Monk.

Runners Essentials by Without Limits®

Sep 24, 2024  on Shopify

Absolutely great app and even greater customer service. It took one email, and they responded back with a solution within 5 minutes. Thank you so much!!

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