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Customer reviews: Monk Free Gift+Checkout Upsell

Develop by Monk Commerce

Reviews (544)

Overall rating
4.9

What Merchants Think

The "Monk Free Gift+Checkout Upsell" app is universally appreciated by merchants for its ease of use, flexibility, and comprehensive feature set. Many highlight the exceptional customer support, particularly praising individual team members for their swift and effective assistance. Merchants find the app user-friendly and beneficial in enhancing sales and customer experience, although a few concerns about pricing have been noted.

Key Strengths

  • Intuitive setup and integration with Shopify stores.
  • Comprehensive features for upselling, free gifts, and customization.
  • Exceptional customer support responsiveness and effectiveness.
  • Ability to maintain brand aesthetics through customization options.
  • Regular updates with new functionalities.

Common Concerns

  • Some issues with pricing, particularly at higher order volumes.
  • Rare technical bugs impacting functionality.
  • One negative review regarding customer data privacy and service.

Final Thoughts

Overall, the "Monk Free Gift+Checkout Upsell" app is highly regarded by merchants for its impactful features in driving sales and its seamless operation. Despite a few concerns about costs and isolated technical issues, the app's robust support system and continuous improvements make it a recommended tool for Shopify store owners looking to enhance their sales strategies.

Health Hut

Feb 04, 2025  on Shopify

An intuitive app that was easy to integrate into our Shopify store. It has all the features we were looking for, and it is easy to select brand colours and fonts. We had one minor technical bug, and Jay was able to assist us and quickly resolve the issue.

Budget-Bed.nl

Jan 23, 2025  on Shopify

very helpful staff

Simple Paper

Jan 22, 2025  on Shopify

Monk's support team is fantastic! I had a problem, and they resolved it in no time—literally within 5 minutes. The app itself is easy to use and works exactly as advertised!

FASCINEE

Jan 20, 2025  on Shopify

Best upsell app ever

Aero Sphere

Jan 07, 2025  on Shopify

Super fast support, and great product knowledge.

FourYourHome

Jan 06, 2025  on Shopify

Great service! Also if you´ve got any question, they´ll help you super quickly. There is lots of opportunities to upgrade your store, like free gifts, upsells, etc. a must have

IMEC

Jan 01, 2025  on Shopify

Jay from Monk was fantastic to deal with and very helpful on live chat and in our storefront to solve problems with add ons for our products. Highly recommend Jay and Monk for a Shopify app

El Duelista

Jan 01, 2025  on Shopify

perfect

Tu Salud Intima

Dec 26, 2024  on Shopify

The Monk app offers many features that are perfect for my store, and they regularly update the app with new functionalities. Their customer service is very quick and helpful in solving problems, and if the agent can’t resolve it immediately, they follow up with an email solution. In my case, the agent Jay was a great help and stayed in the chat with me until the issue was resolved. I highly recommend the app.

Garn & Metervarer

Dec 23, 2024  on Shopify

Just perfect :-)

Samson Mwita

Dec 19, 2024  on Shopify

The app offers numerous excellent features that were easy to set up, thanks to the entire Monk team, especially Priyasha. I can already see the positive impact it is having on the business and how it is enhancing the customer experience. I look forward to seeing further results in the future.

AUTEUR

Dec 15, 2024  on Shopify

Excellent app with an incredibly supportive team! They were more than willing to assist with customizations and responded almost instantly. Highly recommend!

Coastal Collection Co.

Dec 11, 2024  on Shopify

Monk has been very user friendly and has an awesome support team! Quick response and fix! Provided straight forward instructions with screenshots

Gef Colombia

Dec 10, 2024  on Shopify

Great app, help with the activations!

Vinted Flips

Dec 10, 2024  on Shopify

Great customer service, great for driving additional larger sales. Would recommend :)

Glee

Dec 09, 2024  on Shopify

El equipo de soporte es muy bueno

BoxoUSA

Dec 05, 2024  on Shopify

I am impressed with this app so far. I set up a tiered free gift selector and it worked exactly how I expected it to. Had to contact support for an issue but they replied immediately and quickly solved my issue. Looking forward to using the cross-sell function to help with AOV.

Gente Beauty

Dec 05, 2024  on Shopify

The app works great and customer service is fast and reliable :)

Catit UK Development Store

Dec 05, 2024  on Shopify

Monk's customer support is top quality. I was dealing with one of their agents, Ravish, and he was extremely helpful, patient and kind. Great team and experience!

Line of Trade

Dec 05, 2024  on Shopify

Great app, excellent support!

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