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Customer reviews: Monk Free Gift+BOGO+CartUpsell

Develop by Shopify

The Monk Free Gift with Purchase app helps Shopify store owners boost sales by offering free gifts with orders. This review covers its features, pricing, and real user experiences to help you decide if it’s right for your business.

Reviews (511)

Overall rating
4.9

What Merchants Think

The "Monk Free Gift+Checkout Upsell" app is universally appreciated by merchants for its ease of use, flexibility, and comprehensive feature set. Many highlight the exceptional customer support, particularly praising individual team members for their swift and effective assistance. Merchants find the app user-friendly and beneficial in enhancing sales and customer experience, although a few concerns about pricing have been noted.

Key Strengths

  • Intuitive setup and integration with Shopify stores.
  • Comprehensive features for upselling, free gifts, and customization.
  • Exceptional customer support responsiveness and effectiveness.
  • Ability to maintain brand aesthetics through customization options.
  • Regular updates with new functionalities.

Common Concerns

  • Some issues with pricing, particularly at higher order volumes.
  • Rare technical bugs impacting functionality.
  • One negative review regarding customer data privacy and service.

Final Thoughts

Overall, the "Monk Free Gift+Checkout Upsell" app is highly regarded by merchants for its impactful features in driving sales and its seamless operation. Despite a few concerns about costs and isolated technical issues, the app's robust support system and continuous improvements make it a recommended tool for Shopify store owners looking to enhance their sales strategies.

Casida

Dec 03, 2025  on Shopify

Great App that does exactly what it promises and the support is very helpful with any request or issue youre facing

menstruflow GmbH

Nov 26, 2025  on Shopify

Super Service und super schnell bei Anfragen via Chat. Die App ist nun im Test und bisher macht sie genau das, was sie verspricht.

520 South Boutique

Nov 26, 2025  on Shopify

I was having a major issue adding a Black Friday sale to my site the day before my sale was to go live. I spoke with Priyasha in regards to helping me with getting everything corrected. not only did help me above and beyond but she was very knowledgeable making the whole process very quick and delightful!

Christine Byer Esthetics

Nov 26, 2025  on Shopify

Tirtha was very helpful when I had issues with my shopify discounts working with my MONK free samples. Excellent support.

Merry & Cosy

Nov 25, 2025  on Shopify

The App has a lot of offer choices with good customization options. I was struggling to create multiple offers and came across a problem but with the support from Ravish he helped me to fix the issue. Very good customer support

Lumma Cups Brasil

Nov 24, 2025  on Shopify

The only one that fully met the need for automatic promotional giveaways using a coupon. In addition, they fix the incompatibility in just a few days, which if it took longer it could have compromised the functionality of other features. Excellent service and an amazing app. Congratulations to the entire team.

Brooklyn Film Camera

Nov 23, 2025  on Shopify

So far so good, nice support. bonus poinbts for the fact that it is just embedded in classic design so it doesnt mess with any other apps working at the same time (like variant apps)

Duncan & Stone Paper Co.

Nov 21, 2025  on Shopify

So so helpful! They stayed on the chat for over an hour while we tackled one issue at a time until is was where we wanted it to be! They were hands on and explained steps thoroughly so we could learn how to do it our selves. Their team also was super willing to implement things themselves on issues we were not able to resolve ourselves. Highly recommend!

Laral Crafts

Nov 21, 2025  on Shopify

Absolutely outstanding support! I reached out with an issue and not only did the team solve it quickly and perfectly, they also went above and beyond by fixing additional details I hadn’t even noticed yet. Their responsiveness, professionalism, and genuine willingness to help truly stand out. I’m extremely impressed and grateful. Highly recommended!

The Blissful Place

Nov 20, 2025  on Shopify

Monk has been exactly what I needed for setting up discount promotions on my Shopify store. The app works smoothly and gives me the flexibility I was looking for when creating offers for my customers. On top of that, their customer support is truly superb—very responsive, helpful, and patient in addressing every question I had. Highly recommended!

Harmony Chocolates by Aayush Sapra

Nov 18, 2025  on Shopify

Great customer support. I was stuck in between while creating the offer and then they helped me out very easily. love this app

Lit Logos

Nov 13, 2025  on Shopify

Used last year and had a decent experience, hoping this year will be successful and worth the time.

Corvan Home Appliances

Nov 08, 2025  on Shopify

Love the app, served exactly what i needed. I needed some clarifications on the settings in Monk & Shopify. YOGITA from Monk has been very responsive and helpful. Replied me within seconds and was able to resolve all my questions and issues. Would recommend

Method Seven

Nov 05, 2025  on Shopify

Really strong app! A lot of options compared to other cross-sell or free gift apps. Directions for various offer setups are very clear and they offer great support to make sure things populate correctly based on various shopify themes. Researched a ton of these sort of apps and this one was the stand out by far! Loving it

Lola&Lykke

Oct 31, 2025  on Shopify

There are two things I really like about this app (among many others): It lets you test on a draft theme instead of directly on the live one — which helps avoid any potential mess. I’ve tried quite a few other “fancy” and pricey apps, but most have limited font options. Monk, on the other hand, allows you to use your existing website font. We use a custom Adobe font, so the free gift offer designed with Monk perfectly matches the rest of our site. Highly recommend!

NEOH

Oct 23, 2025  on Shopify

I'm currently in the free trial phase of the Monk app & didn't know how to set up an offer. After a quick analysis of my problem in the live chat, I got to hop on a quick call with Priyasha from the support team & she patiently explained everything to me—now it works & I can run the promotion on the store as I planned to! Fast & reliable support from the Monk team!

The Meadow

Oct 22, 2025  on Shopify

We've been using Monk for a few months now and couldn't be happier! The funnels are simple to set up, and their support team has been exceedingly helpful in addressing issues when they arise. Highly recommend!

O'Donnell Moonshine AT

Oct 22, 2025  on Shopify

Great app and even better support! The team was incredibly responsive and resolved my issue fast. It’s rare to find such efficient and friendly customer service — 5 stars!

Maison Crivelli

Oct 13, 2025  on Shopify

Super app ! super support ! :) Nous l'utilisons pour plusieurs offres permanentes et c'est vraiment efficace.

Madurasherbals

Oct 09, 2025  on Shopify

Had a great experience using the app! The interface is smooth and easy to use. What really stood out was their problem-solving, the support team responded immediately and resolved my issue within minutes. Really impressed with their quick action and professionalism.

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