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Customer reviews: Monk Free Gift+BOGO+CartUpsell

Develop by Shopify

The Monk Free Gift with Purchase app helps Shopify store owners boost sales by offering free gifts with orders. This review covers its features, pricing, and real user experiences to help you decide if it’s right for your business.

Reviews (465)

Overall rating
4.9

What Merchants Think

The "Monk Free Gift+Checkout Upsell" app is universally appreciated by merchants for its ease of use, flexibility, and comprehensive feature set. Many highlight the exceptional customer support, particularly praising individual team members for their swift and effective assistance. Merchants find the app user-friendly and beneficial in enhancing sales and customer experience, although a few concerns about pricing have been noted.

Key Strengths

  • Intuitive setup and integration with Shopify stores.
  • Comprehensive features for upselling, free gifts, and customization.
  • Exceptional customer support responsiveness and effectiveness.
  • Ability to maintain brand aesthetics through customization options.
  • Regular updates with new functionalities.

Common Concerns

  • Some issues with pricing, particularly at higher order volumes.
  • Rare technical bugs impacting functionality.
  • One negative review regarding customer data privacy and service.

Final Thoughts

Overall, the "Monk Free Gift+Checkout Upsell" app is highly regarded by merchants for its impactful features in driving sales and its seamless operation. Despite a few concerns about costs and isolated technical issues, the app's robust support system and continuous improvements make it a recommended tool for Shopify store owners looking to enhance their sales strategies.

NEOH

Oct 23, 2025  on Shopify

I'm currently in the free trial phase of the Monk app & didn't know how to set up an offer. After a quick analysis of my problem in the live chat, I got to hop on a quick call with Priyasha from the support team & she patiently explained everything to me—now it works & I can run the promotion on the store as I planned to! Fast & reliable support from the Monk team!

The Meadow

Oct 22, 2025  on Shopify

We've been using Monk for a few months now and couldn't be happier! The funnels are simple to set up, and their support team has been exceedingly helpful in addressing issues when they arise. Highly recommend!

O'Donnell Moonshine AT

Oct 22, 2025  on Shopify

Great app and even better support! The team was incredibly responsive and resolved my issue fast. It’s rare to find such efficient and friendly customer service — 5 stars!

Maison Crivelli

Oct 13, 2025  on Shopify

Super app ! super support ! :) Nous l'utilisons pour plusieurs offres permanentes et c'est vraiment efficace.

Madurasherbals

Oct 09, 2025  on Shopify

Had a great experience using the app! The interface is smooth and easy to use. What really stood out was their problem-solving, the support team responded immediately and resolved my issue within minutes. Really impressed with their quick action and professionalism.

Enzymedica Dawn 1.0

Oct 03, 2025  on Shopify

Priyasha was awesome, very helpful, and resolved my ticket quickly and accurately. I've not used this app for very long yet but already loving it!

Craft Gin Club

Oct 03, 2025  on Shopify

I was busy testing out a feature and got stuck. With the help of the Monk team, they quickly resolved the issue at hand. They were quick in their response time and made it their duty to quickly resolve the issue.

Kastenbein und Bosch

Oct 02, 2025  on Shopify

I’ve been using Monk Commerce mainly for the progress bar and it’s been working great for us. Super easy to set up and very clear for customers. Ravish from support was really kind and helped me out quickly when I had a question – everything is running smoothly now. Thanks a lot!

Sonova Consumer Hearing GmbH

Oct 01, 2025  on Shopify

Very happy with the app. Easy to install and easy to handle. Quick support from the Monk team. Always willing to help.

InaEssentials.SK

Oct 01, 2025  on Shopify

We definitely recommend the app! We've been using it for years and think it's the best we've come across. There are lots of options for funnels and settings, and the support is excellent. Thank you.

Cherub Baby

Sep 16, 2025  on Shopify

Poor quality app. VERY glitchy. Support is not available during business hours in AU. We lost so many sales from the app not working and using our native shopping cart. Worked maybe 1 in 4 times. Because support is so slow to reply I have to abandon this app and wear all the lost sales

Organic Traditions US

Aug 19, 2025  on Shopify

App has been working great and given us a lot of much-needed flexibility in terms of types of sales we can run. Additionally, Tirtha on the support team has been fantastic and communicative in terms of helping us de-bug a few issues that came up as we tried to get some new types of campaigns up and running.

Swizi

Aug 08, 2025  on Shopify

Excellent app! Very intuitive and effective for creating gift offers. The support team is outstanding, responses are always clear, helpful, and incredibly fast. Highly recommended!

Kiva Confections

Jul 18, 2025  on Shopify

Great app! Love the progress bar to incentivize basket building. Had some initial integration issues but the Monk team has been phenomenal at customizing the app to suit our needs. Very quick turn around times.

O'Donnell Moonshine DE

Jul 03, 2025  on Shopify

The Monk Freer support is very helpful and fast. Jay helped me several times providing documentation and even a video call to guide me with the questions I was having. I recommend 100%

Chevignon

Jun 11, 2025  on Shopify

Very good app for Gift with product and promotions like (buy 1 save 30%, buy 2 save 40%...) I'd like to stress that Monk support is extremely responsive and solves even urgent problems in no time!

BE ESSENTIAL®

May 21, 2025  on Shopify

Es la aplicación que usamos para las promociones, y la atención es genial, te contestan al instante.

MicroGlow-Quebec

May 16, 2025  on Shopify

This app is a game changer, very fluid and easy to understand, everything was set up in 5 minutes and the customer service is top notch too and accessible to help us by answering in a few seconds via live chat! Thanks again Yogita :)

Gingham Palace

May 14, 2025  on Shopify

I've just added the Monk Free app. It has lots of different offers that you can add to your store and I'm happy with the 7 day free trial. Also had Jay helping me with the setting up of my first offers and he was very professional.

homestream

May 12, 2025  on Shopify

I just wanted to say a huge thank you to Yoga for the amazing support! She was incredibly patient, super helpful, and responded very quickly to all my questions. It’s rare to experience such excellent customer service. I truly appreciate it!

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