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Customer reviews: Monk Free Gift+Checkout Upsell

Develop by Monk Commerce

Reviews (544)

Overall rating
4.9

What Merchants Think

The "Monk Free Gift+Checkout Upsell" app is universally appreciated by merchants for its ease of use, flexibility, and comprehensive feature set. Many highlight the exceptional customer support, particularly praising individual team members for their swift and effective assistance. Merchants find the app user-friendly and beneficial in enhancing sales and customer experience, although a few concerns about pricing have been noted.

Key Strengths

  • Intuitive setup and integration with Shopify stores.
  • Comprehensive features for upselling, free gifts, and customization.
  • Exceptional customer support responsiveness and effectiveness.
  • Ability to maintain brand aesthetics through customization options.
  • Regular updates with new functionalities.

Common Concerns

  • Some issues with pricing, particularly at higher order volumes.
  • Rare technical bugs impacting functionality.
  • One negative review regarding customer data privacy and service.

Final Thoughts

Overall, the "Monk Free Gift+Checkout Upsell" app is highly regarded by merchants for its impactful features in driving sales and its seamless operation. Despite a few concerns about costs and isolated technical issues, the app's robust support system and continuous improvements make it a recommended tool for Shopify store owners looking to enhance their sales strategies.

Health Hut

Feb 04, 2025  on Shopify

An intuitive app that was easy to integrate into our Shopify store. It has all the features we were looking for, and it is easy to select brand colours and fonts. We had one minor technical bug, and Jay was able to assist us and quickly resolve the issue.

Simple Paper

Jan 22, 2025  on Shopify

Monk's support team is fantastic! I had a problem, and they resolved it in no time—literally within 5 minutes. The app itself is easy to use and works exactly as advertised!

FourYourHome

Jan 06, 2025  on Shopify

Great service! Also if you´ve got any question, they´ll help you super quickly. There is lots of opportunities to upgrade your store, like free gifts, upsells, etc. a must have

IMEC

Jan 01, 2025  on Shopify

Jay from Monk was fantastic to deal with and very helpful on live chat and in our storefront to solve problems with add ons for our products. Highly recommend Jay and Monk for a Shopify app

Tu Salud Intima

Dec 26, 2024  on Shopify

The Monk app offers many features that are perfect for my store, and they regularly update the app with new functionalities. Their customer service is very quick and helpful in solving problems, and if the agent can’t resolve it immediately, they follow up with an email solution. In my case, the agent Jay was a great help and stayed in the chat with me until the issue was resolved. I highly recommend the app.

Samson Mwita

Dec 19, 2024  on Shopify

The app offers numerous excellent features that were easy to set up, thanks to the entire Monk team, especially Priyasha. I can already see the positive impact it is having on the business and how it is enhancing the customer experience. I look forward to seeing further results in the future.

AUTEUR

Dec 15, 2024  on Shopify

Excellent app with an incredibly supportive team! They were more than willing to assist with customizations and responded almost instantly. Highly recommend!

Coastal Collection Co.

Dec 11, 2024  on Shopify

Monk has been very user friendly and has an awesome support team! Quick response and fix! Provided straight forward instructions with screenshots

BoxoUSA

Dec 05, 2024  on Shopify

I am impressed with this app so far. I set up a tiered free gift selector and it worked exactly how I expected it to. Had to contact support for an issue but they replied immediately and quickly solved my issue. Looking forward to using the cross-sell function to help with AOV.

Catit UK Development Store

Dec 05, 2024  on Shopify

Monk's customer support is top quality. I was dealing with one of their agents, Ravish, and he was extremely helpful, patient and kind. Great team and experience!

Samson & Charlie

Nov 29, 2024  on Shopify

Love this app! exactly what we have always wanted. Its easy to install and the support is fabulous! Highly recommend

Timeless Memos

Nov 27, 2024  on Shopify

Customer Support is really prompt, supportive and straight to the point. Platform is professional and easy to use and displays nicely.

Luxxy Body

Nov 26, 2024  on Shopify

I have only had this app for 1/2 day but I am extremely happy! Ravish helped me figure out why the app wasn't working in my cart and it was pretty fast. I started a chat and he responded within seconds. I highly recommend Monk Free!

LIRIO JEWELS

Nov 25, 2024  on Shopify

Only have been using the app few weeks but can say that it has all the great features you need to get higher sales. Thanks for the quick and friendly support as well. Definitely worth it!

Innersense Organic Beauty Inc

Nov 24, 2024  on Shopify

Monk was easy to install and the integrations to customize the app to fit our website's aesthetic were seamless. I was able to add everything according to our brand guidelines, including special fonts and colors. Ravish was also super helpful and responsive while we were running tests to make sure the app works on mobile & web. I would definitely recommend the app to other digital specialists such as myself.

Zolve Labs | Sua rotina, ainda mais natural

Nov 24, 2024  on Shopify

Great app, and great support. Thank you Priyasha for your help. For a store with a few orders the price is absolutely fine, but up to 1001 orders, it's quite expensive. Anyway, it works and really helps in order bumps and other functionalities.

Sacred Flow Studios

Nov 23, 2024  on Shopify

So far the app works great, I look forward to exploring all aspects that this app has to offer. I'm using it to provide free gifts for Black Friday, and so far it's great. I love that I can run multiple gifts for different price brackets at the same time! What's even more amazing is the customer service. I was struggling with some aspects of the app and having it work as I had envisioned, and Jay replied to my message on a Sunday! Not only did he reply, and help walk me through the different options, he got on a video call with me help make the process that much easier. I mean, that's the best customer service I've come across. I certainly didn't expect anyone to be able to help me on the weekend never mind go out of their way to make sure everything was set up perfectly. Thank you Jay! Your help today was just amazing, and I'm so grateful.

Megan Therese Couture

Nov 23, 2024  on Shopify

super responsive team!! very quick to help me get everything in order for my black friday offer!thanks

By Amica

Nov 20, 2024  on Shopify

This is the only app that can meet all the conditions we need for GWP. Faheed and his team are very helpful in solving all the issues I have when I'm panicking last minute while having so many tasks I still need to do. Fingers crossed everything goes well when our sale goes live!

DKHOUN

Nov 20, 2024  on Shopify

=== DON'T INSTALL THIS APP === Warning: Avoid downloading or trying this app! I subscribed, paid, and gained no benefit from my subscription to this app it was a total loss. The customer service is extremely poor. They keep you waiting for hours and ask you to add them as a collaborator account. Then, they request permissions to access orders and steal customer information, including their email addresses and phone numbers, during the time you’re waiting for them to fix the issue. They failed to resolve the problem, which was that the gift discount couldn't be applied correctly. The app also caused issues on the site, including confusing redirects that disrupted visitors and constant refreshes when adding products to the cart, significantly slowing down the website's performance.

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