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Customer reviews: Milkyway Delivery + Returns

Develop by Shopify

Reviews (11)

Overall rating
4.1

What Merchants Think

Merchants are generally positive about "Milkyway Delivery + Returns." Many users express satisfaction with the app's ease of use, seamless integration, and the fast, reliable delivery service it provides. The same-day delivery feature, in particular, is highlighted as a valuable asset for enhancing local customer satisfaction. Additionally, users appreciate Milkyway’s competitive pricing, environmental benefits, and responsive customer service and support. Overall, the app seems to deliver on its promises, offering merchants an efficient tool for managing deliveries and returns.

Key Strengths

  • Ease of setup and use, compatible with the latest themes.
  • Same-day delivery and simple, convenient return process.
  • Transparent pricing and real-time operational updates.
  • Flexible scheduling for on-demand deliveries.
  • Responsive and supportive customer service team.
  • Cost-effective and competitive rates.
  • Environmentally friendly with reduced carbon footprint in delivery.

Common Concerns

  • Complex initial delivery request process.
  • Confusing user interface for some users.
  • Instances of delayed or unavailable support.

Final Thoughts

Overall, "Milkyway Delivery + Returns" is well-received by merchants, especially for those looking to enhance local delivery operations. While there are some concerns regarding the app's user interface complexity and sporadic support availability, the strengths in delivery speed, integration, and customer service overshadow these drawbacks. The app proves to be a valuable tool for businesses needing efficient delivery and returns solutions.

Indoniq Fashion

Dec 30, 2025  on Shopify

We’ve been using Milkyway Delivery + Returns for local deliveries and returns, and overall it’s been a really solid experience. The app is easy to set up and works smoothly with our store, even on the latest themes. Same-day delivery has been a big plus for our local customers, and the return flow is simple and convenient, which customers genuinely appreciate. What we liked most is the transparent pricing and real-time updates — it makes operations much easier to manage. The flexibility to schedule deliveries or request on-demand delivery is also very helpful during busy days. Support has been responsive whenever we had questions, and the app does exactly what it promises without unnecessary complexity. A great option if you’re looking to improve local delivery speed and customer satisfaction.

Imperia Caviar Wholesale

Mar 07, 2025  on Shopify

Great app, new features are coming out very quick, easy to use and navigate. Thank you, Milkyway!

Cavi Morii

Dec 24, 2024  on Shopify

Absolutely love milkyway and love these guys that created it. They’re super hands on and have been there to guide me through every little detail since the day I signed up. They’re responsible and so are the drivers.

Imperia Caviar

Oct 31, 2024  on Shopify

We have recently using Milkyway - Delivery + Returns service and couldn't be happier about it. The chat support is always quick and super responsive, they can arrange a delivery even on the weekend and in the shortest time, even for long distances. We send a lot of packages throughout the week and used to use Uber for that purposes, Milkyway is much more affordable, and the service is great! We don't worry about the recipient not coming to the curb to meet the driver like we used to with Uber deliveries, we don't worry about missing the Uber driver wait time for the pick up like we used to with Uber. With Milkyway, it's a flawless experience every time: nice driver pulls over, goes to get the package from us, delivers to the recipient, pulls over, and makes sure they have it, or follow the instructions (take pictures, leave the package at the specified spot etc). Since we've started using Milkyway, we've suggested a few things/features that we'd like to see/use in the app or on the tracking page, they were all implemented within a few days! It's so fast and easy, so every time we have a need for local delivery, Milkyway is the way to go. Thank you for such a great service! We hope for a long-term relationship and help for the Holiday season insanity we expect to strike in the next few weeks.

One Golden Thread

Sep 26, 2024  on Shopify

We're thrilled with the service and support provided by this app! We're now offering local delivery for our customers within the LA area and also using it to transport inventory from our warehouse to our retail store. Excited to see our customers continue to adopt local delivery.

Hotcakes Bakes

Jun 12, 2024  on Shopify

We have recently started to use Milkyway and we couldn't be more satisfied with their service. Their user friendly app platform made the whole process smooth and hassle-free. The delivery arrives to the customer much faster than any other delivery service we used in the past. Their rates are very competitive, offering great value for the level of service provided. Highly recommend Milkyway for anyone in need of reliable, fast and cost-efficient delivery service. Farmon has helped us a lot understand the app and has been helping us every step of the way!! :)

Whatrr

Feb 08, 2024  on Shopify

Milkyway Delivery helps my local store to deliver in LA while being super fast, cost effective, and helping reduce my shipping carbon footprint. It's an epic combo of an easy to use and lightning fast customer service with a killer product that's even free to try. Thank you Milkway!!!

High Quality Organics Express

Oct 18, 2023  on Shopify

We have tested couple of apps to deliver to local customers. But it was unsustainably costly and sometimes drivers didn't show up or were quite late. Yesterday used this app to deliver few online orders to local customers and didn't have any issues with requesting delivery on dashboard. Order was delivered in 40 mins or so. We'll use this app longer and update this review later.

Pipsqueak Productions

Oct 13, 2023  on Shopify

This was a very easy app to install and utilise , loved the way We can use it for local deliveries around. Highly Recommended!

Beauty Collection SO

Oct 05, 2023  on Shopify

It's easy to use app. I love the idea of having this app on my Shopify dashboard. Didn't have any problems when used this service to deliver to our local customer recently. Support team was helpful to answer our questions and they responded fast to our inquiry for additional information.

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