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Customer reviews: Milkyway Delivery + Returns

Develop by Shopify

Reviews (11)

Overall rating
4.1

What Merchants Think

Merchants are generally positive about "Milkyway Delivery + Returns." Many users express satisfaction with the app's ease of use, seamless integration, and the fast, reliable delivery service it provides. The same-day delivery feature, in particular, is highlighted as a valuable asset for enhancing local customer satisfaction. Additionally, users appreciate Milkyway’s competitive pricing, environmental benefits, and responsive customer service and support. Overall, the app seems to deliver on its promises, offering merchants an efficient tool for managing deliveries and returns.

Key Strengths

  • Ease of setup and use, compatible with the latest themes.
  • Same-day delivery and simple, convenient return process.
  • Transparent pricing and real-time operational updates.
  • Flexible scheduling for on-demand deliveries.
  • Responsive and supportive customer service team.
  • Cost-effective and competitive rates.
  • Environmentally friendly with reduced carbon footprint in delivery.

Common Concerns

  • Complex initial delivery request process.
  • Confusing user interface for some users.
  • Instances of delayed or unavailable support.

Final Thoughts

Overall, "Milkyway Delivery + Returns" is well-received by merchants, especially for those looking to enhance local delivery operations. While there are some concerns regarding the app's user interface complexity and sporadic support availability, the strengths in delivery speed, integration, and customer service overshadow these drawbacks. The app proves to be a valuable tool for businesses needing efficient delivery and returns solutions.

Boho Coats

Aug 27, 2025  on Shopify

The delivery request process is overly complex, and support is slow to respond. The app UI is confusing; consider using AI tools (Claud/Cursor/GPT5) to improve it. Implement AI-powered chat support. The initial user experience is crucial for your business's success. Your support was unavailable for 2 hours, and we ended up using Uber for a $24 delivery from DT LA to Pasadena.

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