Milkyway Delivery + Returns

Name: Milkyway Delivery + Returns Introduction Video
Uploaded: 2024-04-06T20:33:04Z
Duration: 1 min 33 s
Description: Simple to use and affordable local delivery and return app

Develop by Shopify

$29.99-$799.99

/ Month

Free plan available 30 Days Free Trial

Simple to use and affordable local delivery and return app

Scheduled deliveries

Same-day delivery

Delivery tracking

Next-day return

15-mile radius

On-demand shipping

Flat fee pricing

Protection policy

About Milkyway Delivery + Returns

Launched Oct 02, 2023

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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(21 Reviews)

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Introduction Video

Description

Same-day delivery and return app to provide fast and affordable delivery service to local customers

Instant local delivery and return services are accessible with Milkyway now. It enables seamless order fulfillment from your local store or warehouse, with fixed flat fee of about the same cost as traditional shipping services. Whether you require on-demand local shipping or prefer next-day delivery, Milkyway shipping and returns app provides the flexibility to provide instant gratification to local customers. Now you can also offer white glove "Try at Home" service to increase customer loyalty.

Local customers can get their orders the same day & conveniently return next day
You can request same-day delivery on-demand or schedule it for a later time
Transparent flat fee for packages up to 30 lbs and deliveries up to 50 miles
Get text alerts with real-time delivery updates and access to tracking page
Every package is protected against loss or damage with our Protection Policy

Pros

Simple to use and affordable local delivery and return app
Enables seamless order fulfillment within a 15-mile radius with a fixed flat fee per delivery
Offers both on-demand local shipping and next-day delivery
Provides 'Try at Home' option for fast same-day local deliveries
Transparent flat fee for packages up to 30 lbs and deliveries in 15-mile radius
Simple delivery management with delivery tracking for local order fulfillment
Packages are protected against loss or damage with a Protection Policy

Cons

Limited to a 15-mile radius which may not be sufficient for some businesses
The app's functionality is tightly focused on local deliveries, potentially limiting its usefulness for businesses requiring wider delivery options

Top Helpful Reviews

Indoniq Fashion

Jan 12, 2026 on Shopify

We’ve been using Milkyway Delivery + Returns for local deliveries and returns, and overall it’s been a really solid experience. The app is easy to set up and works smoothly with our store, even on the latest themes. Same-day delivery has been a big plus for our local customers, and the return flow is simple and convenient, which customers genuinely appreciate. What we liked most is the transparent pricing and real-time updates and it makes operations much easier to manage. The flexibility to schedule deliveries or request on-demand delivery is also very helpful during busy days. Support has been responsive whenever we had questions, and the app does exactly what it promises without unnecessary complexity.

Indoniq Fashion

Dec 30, 2025 on Shopify

We’ve been using Milkyway Delivery + Returns for local deliveries and returns, and overall it’s been a really solid experience. The app is easy to set up and works smoothly with our store, even on the latest themes. Same-day delivery has been a big plus for our local customers, and the return flow is simple and convenient, which customers genuinely appreciate. What we liked most is the transparent pricing and real-time updates — it makes operations much easier to manage. The flexibility to schedule deliveries or request on-demand delivery is also very helpful during busy days. Support has been responsive whenever we had questions, and the app does exactly what it promises without unnecessary complexity. A great option if you’re looking to improve local delivery speed and customer satisfaction.

Mama Mel's Bread

Oct 21, 2025 on Shopify

I've had limited experience with the app, mostly positive. The support has been very good at helping develop what I needed to work for my company. I haven't fully implemented the delivery service yet, but hope to use them in the future. Drivers were on time and were successful in their deliveries.

Boho Coats

Aug 27, 2025 on Shopify

The delivery request process is overly complex, and support is slow to respond. The app UI is confusing; consider using AI tools (Claud/Cursor/GPT5) to improve it. Implement AI-powered chat support. The initial user experience is crucial for your business's success. Your support was unavailable for 2 hours, and we ended up using Uber for a $24 delivery from DT LA to Pasadena.

Cavi Morii

Dec 24, 2024 on Shopify

Absolutely love milkyway and love these guys that created it. They’re super hands on and have been there to guide me through every little detail since the day I signed up. They’re responsible and so are the drivers.

Imperia Caviar

Oct 31, 2024 on Shopify

We have recently using Milkyway - Delivery + Returns service and couldn't be happier about it. The chat support is always quick and super responsive, they can arrange a delivery even on the weekend and in the shortest time, even for long distances. We send a lot of packages throughout the week and used to use Uber for that purposes, Milkyway is much more affordable, and the service is great! We don't worry about the recipient not coming to the curb to meet the driver like we used to with Uber deliveries, we don't worry about missing the Uber driver wait time for the pick up like we used to with Uber. With Milkyway, it's a flawless experience every time: nice driver pulls over, goes to get the package from us, delivers to the recipient, pulls over, and makes sure they have it, or follow the instructions (take pictures, leave the package at the specified spot etc). Since we've started using Milkyway, we've suggested a few things/features that we'd like to see/use in the app or on the tracking page, they were all implemented within a few days! It's so fast and easy, so every time we have a need for local delivery, Milkyway is the way to go. Thank you for such a great service! We hope for a long-term relationship and help for the Holiday season insanity we expect to strike in the next few weeks.

One Golden Thread

Sep 26, 2024 on Shopify

We're thrilled with the service and support provided by this app! We're now offering local delivery for our customers within the LA area and also using it to transport inventory from our warehouse to our retail store. Excited to see our customers continue to adopt local delivery.

Hotcakes Bakes

Jun 12, 2024 on Shopify

We have recently started to use Milkyway and we couldn't be more satisfied with their service. Their user friendly app platform made the whole process smooth and hassle-free. The delivery arrives to the customer much faster than any other delivery service we used in the past. Their rates are very competitive, offering great value for the level of service provided. Highly recommend Milkyway for anyone in need of reliable, fast and cost-efficient delivery service. Farmon has helped us a lot understand the app and has been helping us every step of the way!! :)

Whatrr

Feb 08, 2024 on Shopify

Milkyway Delivery helps my local store to deliver in LA while being super fast, cost effective, and helping reduce my shipping carbon footprint. It's an epic combo of an easy to use and lightning fast customer service with a killer product that's even free to try. Thank you Milkway!!!

High Quality Organics Express

Oct 18, 2023 on Shopify

We have tested couple of apps to deliver to local customers. But it was unsustainably costly and sometimes drivers didn't show up or were quite late. Yesterday used this app to deliver few online orders to local customers and didn't have any issues with requesting delivery on dashboard. Order was delivered in 40 mins or so. We'll use this app longer and update this review later.

Milkyway Delivery + Returns

About Milkyway Delivery + Returns

Built by Shopify

Related Categories

ZB: Facebook & Messenger Chat

Introduction Video

Description

Same-day delivery and return app to provide fast and affordable delivery service to local customers

Pros

Cons

Top Helpful Reviews

Indoniq Fashion

Indoniq Fashion

Mama Mel's Bread

Boho Coats

Cavi Morii

Imperia Caviar

One Golden Thread

Hotcakes Bakes

Whatrr

High Quality Organics Express

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