Taranker.Com Logo
Microsoft Channel logo

Customer reviews: Microsoft Channel

Develop by Shopify

Reviews (321)

Overall rating
4

What Merchants Think

Merchants have mixed feelings about the "Microsoft Channel" app. While some users find it straightforward and commend its ease of use, many express frustration over account issues and poor support service. The feedback varies significantly, indicating contrasting experiences among users.

Key Strengths

  • Easy setup and user-friendly interface.
  • Efficient in syncing products without much hassle.
  • Helpful live support available for setup assistance.
  • Practical for merchants familiar with Microsoft tools.
  • Some users prefer it over Google Ads for ease of use.

Common Concerns

  • Frequent account suspension and difficulty in resolving these issues.
  • Poor customer service and automated responses from support.
  • Problems with integration on Shopify, leading to unexpected app crashes.
  • Complaints about data being accessed prior to account verification.
  • Issues with payment method setup and rejection of valid information.

Final Thoughts

The "Microsoft Channel" app has potential benefits for merchants who can successfully navigate its setup and integration process. However, frequent account suspensions and ineffective customer support have led to significant dissatisfaction among users. While it offers an alternative to Google Ads, resolving technical and support-related issues could enhance its reception and credibility.

Adventure Parts, LLC

Jul 05, 2024  on Shopify

I setup everything and followed the directions exactly. Right after the account is setup I get an email saying the account is suspended and blocked for unusual activity... This is before I have even done anything at all other than to add a credit card to the account. It says that 1,000 plus variants are submitted and pending but if I click on anything in the account it says my access is blocked. I submitted some kind of appeal not sure what it was where it asked for my business documents. I get a response from support suggesting it will take 10 business days. This is just a time waster. Use Google Shopping and don't waste your time. The support wasted another 20 minutes without any result or changes. I will update my review if and when I can get the products to show up. I have no idea why they would do this when I followed the directions each step exactly! I also had a personal merchant account that I can access under my account without any problems. I am a shopify store with your Microsoft app... what in the world is the problem?

Litedeer Homes

Jul 04, 2024  on Shopify

Hi there, I wondering why our Microsoft Channel are not working and didn't show up all of our product

All Love Here

Jun 05, 2024  on Shopify

I registered an account for the company. I am the owner. Full papers. They locked my account right at the start. It's difficult to use.

Renovski

Jun 01, 2024  on Shopify

The app is good in theory, but terrible in practice. While I was able to install the app, it wouldn't let me create a Microsoft Advertising Account. As someone who has used Google for many years with zero issues, I see why Microsoft Ads get such a bad rap. I'm going back to Google and never looking back.

Slow Turnin Vinyl

Apr 11, 2024  on Shopify

Tried unsuccessfully to add a payment method. Used valid information for an active card but it was consistently rejected for not containing valid information. After trying a few times I saw that my account had been suspended for Violation of Egregious Policy. Ridiculous waste of time although I probably should be happy. A process that starts this screwed up is not promising at all. Don't waste your time.

Home Hoard

Apr 04, 2024  on Shopify

very bad for 2 days I haven't been able to connect with my account every time connection error try again later and when trying to connect with live help customer must be connected with my account I don't know what I can do

Dipo Store

Mar 18, 2024  on Shopify

I registered an account for the company. I am the owner. Full papers. They locked my account right at the start. It's difficult to use.

Scroll to Top