Bird: Email, SMS, WhatsApp

Develop by Shopify

Free plan available

Communicate with customers across WhatsApp, SMS, Email & More

Order tracking

Conversational commerce

Shared inbox

Abandoned cart

Broadcast marketing

Support chatbots

Omni-channel engagement

About Bird: Email, SMS, WhatsApp

Launched Aug 21, 2023

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Marketing, Sales, and Payments platform for modern businesses across WhatsApp, SMS, Email, and more.

Bird CRM makes communicating with businesses as easy as talking to a friend. Send personalized marketing campaigns on preferred channels like WhatsApp, significantly increasing engagement. Coordinate outreach with Shopify activities to build a true omni-channel engagement experience. Launch intelligent chatbots in minutes to reduce the support burden on your team. Handoff to agents when necessary and communicate directly with customers from a shared inbox, no matter what channel they're using.

Broadcast marketing - Send blasts to target audiences on popular chat channels.
Support chatbots - Answer FAQs and design custom chat flows without a developer.
Abandoned cart - Re-engage users that have left products in their cart.
Order tracking - Notify users about important order and shipping updates.
Conversational commerce - Deliver a 1st class shopping experience within chat.

Pros

Unified communication: Allows businesses to communicate with customers across various channels, including WhatsApp, SMS, and Email
Personalized marketing: Capability to send personalized marketing campaigns through preferred channels, increasing engagement
Integration with Shopify: Coordinate outreach activities with Shopify, offering a seamless omni-channel experience
Intelligent chatbots: Easily launch chatbots without needing a developer, reducing the support burden
Shared inbox: Enables agents to manage conversations from multiple channels in one place
Support for multiple use cases: Features like broadcast marketing, support chatbots, abandoned cart re-engagement, and order tracking support various business needs
Conversational commerce: Enhances shopping experience within chat environments

Cons

Complexity: Integration with multiple channels might require a steep learning curve for new users
Dependency on internet: Requires a stable internet connection for seamless communication across different channels
Potential for message overload: High volume of automated messages could overwhelm customers if not managed properly
Limited customization: Pre-built chat flows and templates might limit customizability for advanced users
Scalability issues: May face challenges in scaling up communication for large enterprises with a vast number of customers

Top Helpful Reviews

BAMI | بامي

Nov 17, 2024 on Shopify

Awesome support & features, packed with unlimited tools. this is a must to get for any business owner as mainly you are capable to run AI staff on autopilot with few setups , i have been using it since 2023 and the abandoned cart feature increased our revenue by 44%!! in the beginning of our journey with bird it sure does seems overwhelming but once we knew the basics and mapped out our effective journeys. it saves our business from the overly costs agencies

Octafield

Oct 10, 2024 on Shopify

Terrible Support and app doesnt work. The app is not compatible with Shopify as stated you need to setup rules which is not stated before you setup, and the setup is extremely complicated. Complete waste of time. Connected everything and deleted again and got nothing to work. Reached out to support and then advised rules need to be setup etc. Also had a call setup which the guy cancelled without asking me and advised he cant help me. Worst app experience I have ever had. And must say this platform looked super cool.

HHC VAPES

Oct 01, 2024 on Shopify

I've been trying to connect to my shop for several days, but it’s still not working. The technical team hasn’t resolved the issue yet.