Bird: Email, SMS, WhatsApp

Develop by Bird

Free plan available

Communicate with customers across WhatsApp, SMS, Email & More

Order tracking

Conversational commerce

Shared inbox

Abandoned cart

Broadcast marketing

Support chatbots

Omni-channel engagement

About Bird: Email, SMS, WhatsApp

Launched Aug 22, 2023

Built by Bird

Email :

[email protected]

Address

Keizersgracht 268, Amsterdam, 1016 EV, NL

Website Support Portal Privacy policy

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Introduction Video

Description

Marketing, Sales, and Payments platform for modern businesses across WhatsApp, SMS, Email, and more.

Bird CRM makes communicating with businesses as easy as talking to a friend. Send personalized marketing campaigns on preferred channels like WhatsApp, significantly increasing engagement. Coordinate outreach with Shopify activities to build a true omni-channel engagement experience. Launch intelligent chatbots in minutes to reduce the support burden on your team. Handoff to agents when necessary and communicate directly with customers from a shared inbox, no matter what channel they're using.

Broadcast marketing - Send blasts to target audiences on popular chat channels.
Support chatbots - Answer FAQs and design custom chat flows without a developer.
Abandoned cart - Re-engage users that have left products in their cart.
Order tracking - Notify users about important order and shipping updates.
Conversational commerce - Deliver a 1st class shopping experience within chat.

Pros

Unified communication: Allows businesses to communicate with customers across various channels, including WhatsApp, SMS, and Email
Personalized marketing: Capability to send personalized marketing campaigns through preferred channels, increasing engagement
Integration with Shopify: Coordinate outreach activities with Shopify, offering a seamless omni-channel experience
Intelligent chatbots: Easily launch chatbots without needing a developer, reducing the support burden
Shared inbox: Enables agents to manage conversations from multiple channels in one place
Support for multiple use cases: Features like broadcast marketing, support chatbots, abandoned cart re-engagement, and order tracking support various business needs
Conversational commerce: Enhances shopping experience within chat environments

Cons

Complexity: Integration with multiple channels might require a steep learning curve for new users
Dependency on internet: Requires a stable internet connection for seamless communication across different channels
Potential for message overload: High volume of automated messages could overwhelm customers if not managed properly
Limited customization: Pre-built chat flows and templates might limit customizability for advanced users
Scalability issues: May face challenges in scaling up communication for large enterprises with a vast number of customers