Customer reviews: Marsello: Omnichannel Loyalty

<h3>What Merchants Think</h3> <p>Merchants have mixed feelings about "Marsello: Omnichannel Loyalty". While some appreciate the app's ability to streamline loyalty programs and enhance customer interactions, others have experienced significant frustrations, particularly with recent price changes and customer support delays. Many merchants recognize the app’s potential and value in boosting revenue but are also concerned about its cost-effectiveness and technical support issues.</p> <h3>Key Strengths</h3> <ul> <li>Integration capabilities with platforms like Shopify and Woocommerce</li> <li>User-friendly interface, easy to set up and use</li> <li>Ability to enhance customer interactions and increase store revenue</li> <li>Comprehensive loyalty program features and email integration</li> <li>Proactive support from certain customer service representatives</li> </ul> <h3>Common Concerns</h3> <ul> <li>Significant price increases, making it expensive for smaller businesses</li> <li>Spotty and slow customer support, particularly post-signup</li> <li>Technical bugs and unresolved issues</li> <li>Lack of transparency regarding pricing changes and contract terms</li> </ul> <h3>Final Thoughts</h3> <p>Marsello offers a robust platform with advanced loyalty and integration features that can effectively boost business revenue and customer engagement. However, its recent price hikes and inconsistent customer support may deter smaller businesses or those just starting out. Despite these drawbacks, it remains a valuable tool for those who can afford its offerings and are willing to navigate potential support challenges.</p>

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Reviews (386)

Overall rating

4.3

5

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What Merchants Think

Merchants have mixed feelings about "Marsello: Omnichannel Loyalty". While some appreciate the app's ability to streamline loyalty programs and enhance customer interactions, others have experienced significant frustrations, particularly with recent price changes and customer support delays. Many merchants recognize the app’s potential and value in boosting revenue but are also concerned about its cost-effectiveness and technical support issues.

Key Strengths

Integration capabilities with platforms like Shopify and Woocommerce
User-friendly interface, easy to set up and use
Ability to enhance customer interactions and increase store revenue
Comprehensive loyalty program features and email integration
Proactive support from certain customer service representatives

Common Concerns

Significant price increases, making it expensive for smaller businesses
Spotty and slow customer support, particularly post-signup
Technical bugs and unresolved issues
Lack of transparency regarding pricing changes and contract terms

Final Thoughts

Marsello offers a robust platform with advanced loyalty and integration features that can effectively boost business revenue and customer engagement. However, its recent price hikes and inconsistent customer support may deter smaller businesses or those just starting out. Despite these drawbacks, it remains a valuable tool for those who can afford its offerings and are willing to navigate potential support challenges.

CARDPOPUSA

Nov 07, 2024 on Shopify

Marsello has really improved and took into considerations our product requests. Martin does an excellent job communicating which is rare from other loyalty programs. The shopify integrations have improved. I highly recommend Marsello. We have tried every loyalty program on shopifys app store and they fit our needs best considering we lean heavier on in-store retail vs e-comm.

WE-AR

Aug 06, 2024 on Shopify

The Account Manager, Shanaya, is fantastic and super helpful.

OYENIYI REAL ESTATE OIL AND GAS LTD

Jul 23, 2024 on Shopify

I will recommend

micahsboutique

Jul 21, 2024 on Shopify

Very useful and very easy to use!

PlayingCardDecks.com

Jul 15, 2024 on Shopify

The loyalty rewards program we offer through this app is highly valued by our customers, especially frequent shoppers. Recently, I needed help on short notice to make a special promotion work. John from the customer support team stepped up and took care of everything promptly, much to my relief. I highly recommend this application.

What's Not 2 Love

Jul 11, 2024 on Shopify

Had a few issues with integrating with other apps and the guys at marsello were really happy to help, kept me updated at every step and checked up after they'd fixed the issues. Really great customer service. Thanks!

East Coast Supplements

Jul 01, 2024 on Shopify

⭐️⭐️⭐️⭐️⭐️ Easy to Use and Boosted Our Revenue! Marsello is fantastic! It's super easy to use, even for beginners. Setting up email campaigns and loyalty programs is a breeze. We've seen a significant boost in our revenue since we started using it. Highly recommend!

Boutique express

Mar 17, 2024 on Shopify

Trumpster Haven

Feb 15, 2024 on Shopify

i don't know but if i don't see good loyalty, he wont

The Golden Stitch Prop Shoppe

Dec 01, 2023 on Shopify

Price hike is insanity for small online shops. $125/month being the smallest loyalty option after having been on a free plan for years is way too high.

TinyBitz

Sep 26, 2023 on Shopify

I've been with Marsello for a few years now and they are constantly looking for ways to improve and add new features. Their support team is amazing with prompt replies. I love that I can integrate our loyalty program with email all in one app! Highly recommend them instead of working with a few separate apps.