<h3>What Merchants Think</h3> <p>Merchants have mixed feelings about "Marsello: Omnichannel Loyalty". While some appreciate the app's ability to streamline loyalty programs and enhance customer interactions, others have experienced significant frustrations, particularly with recent price changes and customer support delays. Many merchants recognize the app’s potential and value in boosting revenue but are also concerned about its cost-effectiveness and technical support issues.</p> <h3>Key Strengths</h3> <ul> <li>Integration capabilities with platforms like Shopify and Woocommerce</li> <li>User-friendly interface, easy to set up and use</li> <li>Ability to enhance customer interactions and increase store revenue</li> <li>Comprehensive loyalty program features and email integration</li> <li>Proactive support from certain customer service representatives</li> </ul> <h3>Common Concerns</h3> <ul> <li>Significant price increases, making it expensive for smaller businesses</li> <li>Spotty and slow customer support, particularly post-signup</li> <li>Technical bugs and unresolved issues</li> <li>Lack of transparency regarding pricing changes and contract terms</li> </ul> <h3>Final Thoughts</h3> <p>Marsello offers a robust platform with advanced loyalty and integration features that can effectively boost business revenue and customer engagement. However, its recent price hikes and inconsistent customer support may deter smaller businesses or those just starting out. Despite these drawbacks, it remains a valuable tool for those who can afford its offerings and are willing to navigate potential support challenges.</p>