Customer reviews: MailerLite Email Automation

<h3>What Merchants Think</h3> <p>Merchants have had mixed experiences with "MailerLite Email Automation." While some users have found the app useful and highlighted excellent customer support experiences, others have faced significant challenges with usability, technical glitches, and customer support. The tool appears to have potential for those who can navigate its learning curve, but there are persistent concerns that need addressing.</p> <h3>Key Strengths</h3> <ul> <li>Effective customer support from specific team members, notably with personalized and timely responses.</li> <li>Helpful guidance in navigating email automation features such as segments, groups, rules, and triggers.</li> <li>Platform's dedication to customer satisfaction in some instances leading to streamlined email campaign processes.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Complicated interface with steep learning curve for first-time users.</li> <li>Frequent glitches and server errors when setting up features like pop-ups and automations.</li> <li>Limited functionality in the free plan, including language settings issues.</li> <li>Unsatisfactory support service, with delayed or repetitive responses.</li> <li>Problems with account suspension and lack of clear communication or resolution process.</li> </ul> <h3>Final Thoughts</h3> <p>The app "MailerLite Email Automation" offers powerful features and the potential for enhanced email marketing efforts when its functionalities are fully operational. However, recurring technical issues, a complex user interface, and inconsistent customer service have led to mixed reviews from users. For those seeking a reliable email marketing solution, it's advisable to weigh the strengths and weaknesses observed in the current feedback before deciding on its adoption.</p>

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Reviews (36)

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What Merchants Think

Merchants have had mixed experiences with "MailerLite Email Automation." While some users have found the app useful and highlighted excellent customer support experiences, others have faced significant challenges with usability, technical glitches, and customer support. The tool appears to have potential for those who can navigate its learning curve, but there are persistent concerns that need addressing.

Key Strengths

Effective customer support from specific team members, notably with personalized and timely responses.
Helpful guidance in navigating email automation features such as segments, groups, rules, and triggers.
Platform's dedication to customer satisfaction in some instances leading to streamlined email campaign processes.

Common Concerns

Complicated interface with steep learning curve for first-time users.
Frequent glitches and server errors when setting up features like pop-ups and automations.
Limited functionality in the free plan, including language settings issues.
Unsatisfactory support service, with delayed or repetitive responses.
Problems with account suspension and lack of clear communication or resolution process.

Final Thoughts

The app "MailerLite Email Automation" offers powerful features and the potential for enhanced email marketing efforts when its functionalities are fully operational. However, recurring technical issues, a complex user interface, and inconsistent customer service have led to mixed reviews from users. For those seeking a reliable email marketing solution, it's advisable to weigh the strengths and weaknesses observed in the current feedback before deciding on its adoption.

Loopyful Design

Feb 03, 2025 on Shopify

It took e a while to understand how to make things work, but I also don't really have much knowledge in this field. I started to use it this week, it seems easy enough to understand and follow along with stats. I was looking for a system to send e-mail newsletters and I think I finally managed to do it :)

Master Resell Rights Boutique

Jun 02, 2024 on Shopify

I connected this app a few days ago and I hadn't enabled the app in my app embedder so I thought it wasn't working. Chat support connected in minutes and my issue was sorted within 10 minutes and I was up and running adding my shopify produts into my emails. Happy days

Celandine Books

Jan 25, 2024 on Shopify

Christos was really helpful. Speedy communication and he helped me figure out how to authenticate my domain. Thank you.

Dayas Essence

Nov 30, 2023 on Shopify

Rating: ⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of working with Joseph from MailerLite, and I must say, the experience was nothing short of outstanding. Over the past week, Joseph has been my go-to person for all things related to setting up and optimizing my email automations. His level of expertise and commitment to customer satisfaction have truly made a significant impact on my experience with MailerLite. Joseph's responsiveness and willingness to go above and beyond in addressing my queries have been commendable. He not only answered all of my questions but took the time to provide clear and thorough explanations, ensuring that I had a solid understanding of the platform's features. This personalized support has been invaluable in streamlining and enhancing the efficiency of my email campaigns. In particular, Joseph played a pivotal role in helping me navigate and master the intricacies of segments, groups, rules, and triggers. What could have been a daunting and complex process became remarkably clear and manageable with Joseph's guidance. His patience and ability to simplify complex concepts have made me feel more confident and in control of my email marketing strategies. Thanks to Joseph's dedication and expertise, my automations are now running seamlessly, contributing to a more efficient and effective workflow. It's rare to come across a support team member who is not only knowledgeable but also genuinely invested in the success of the user. Joseph's exceptional service has undoubtedly elevated my experience with MailerLite. In recognition of his outstanding contributions, I believe Joseph deserves more than just praise – he deserves a raise. His professionalism, expertise, and commitment to customer satisfaction make him a true asset to the MailerLite team. Kudos to Joseph and the MailerLite team for providing top-notch support and making my journey with the platform an exceptional one. I wholeheartedly recommend MailerLite to anyone looking for a user-friendly email marketing solution with exceptional customer support.