Customer reviews: MailerLite Email Automation

<h3>What Merchants Think</h3> <p>Merchants have had mixed experiences with "MailerLite Email Automation." While some users have found the app useful and highlighted excellent customer support experiences, others have faced significant challenges with usability, technical glitches, and customer support. The tool appears to have potential for those who can navigate its learning curve, but there are persistent concerns that need addressing.</p> <h3>Key Strengths</h3> <ul> <li>Effective customer support from specific team members, notably with personalized and timely responses.</li> <li>Helpful guidance in navigating email automation features such as segments, groups, rules, and triggers.</li> <li>Platform's dedication to customer satisfaction in some instances leading to streamlined email campaign processes.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Complicated interface with steep learning curve for first-time users.</li> <li>Frequent glitches and server errors when setting up features like pop-ups and automations.</li> <li>Limited functionality in the free plan, including language settings issues.</li> <li>Unsatisfactory support service, with delayed or repetitive responses.</li> <li>Problems with account suspension and lack of clear communication or resolution process.</li> </ul> <h3>Final Thoughts</h3> <p>The app "MailerLite Email Automation" offers powerful features and the potential for enhanced email marketing efforts when its functionalities are fully operational. However, recurring technical issues, a complex user interface, and inconsistent customer service have led to mixed reviews from users. For those seeking a reliable email marketing solution, it's advisable to weigh the strengths and weaknesses observed in the current feedback before deciding on its adoption.</p>

View info

Reviews (36)

Overall rating

2.5

5

4
4
3

1
2

1
1

8

What Merchants Think

Merchants have had mixed experiences with "MailerLite Email Automation." While some users have found the app useful and highlighted excellent customer support experiences, others have faced significant challenges with usability, technical glitches, and customer support. The tool appears to have potential for those who can navigate its learning curve, but there are persistent concerns that need addressing.

Key Strengths

Effective customer support from specific team members, notably with personalized and timely responses.
Helpful guidance in navigating email automation features such as segments, groups, rules, and triggers.
Platform's dedication to customer satisfaction in some instances leading to streamlined email campaign processes.

Common Concerns

Complicated interface with steep learning curve for first-time users.
Frequent glitches and server errors when setting up features like pop-ups and automations.
Limited functionality in the free plan, including language settings issues.
Unsatisfactory support service, with delayed or repetitive responses.
Problems with account suspension and lack of clear communication or resolution process.

Final Thoughts

The app "MailerLite Email Automation" offers powerful features and the potential for enhanced email marketing efforts when its functionalities are fully operational. However, recurring technical issues, a complex user interface, and inconsistent customer service have led to mixed reviews from users. For those seeking a reliable email marketing solution, it's advisable to weigh the strengths and weaknesses observed in the current feedback before deciding on its adoption.

Butters and Blacksoap

Jan 25, 2025 on Shopify

Not easy to use. There are many glitches and server errors when trying to set up the pop-ups and automations. It's been over a week. Time to cut my losses and move on.

Icespa

Nov 27, 2024 on Shopify

Available settings in free plan are limited to the point of being useless. Other apps allow for far more advanced automation, we tested mailer lite for e-mail-marketing-campaigns. Turned out free plan doesn't even allow for adjusting language settings (for the newsletter subscription confirmations) which can quickly turn into legal troubles. The parts you can edit will save as edited but are not mailed out (the English defaults are sent anyways). Might be a good choice once paid for, doesn't convince me to do so.

Nailed It Disc Golf

Sep 10, 2024 on Shopify

Trust the poor reviews! I decided to go ahead and give them a try, and when I decided to pay for my 10k+ subscriber list they had a 30% off for 3 months. I clicked the link to apply this discount and it didn't work. So I reached out to customer service. The first rep (Andrew) refused to honor it as it doesn't work with Shopify billing them. After about 10 emails back and forth I left a poor review in their system for his customer service and a manager got back to me. The manager (Daniel) offered me about 40% of one month as a credit and I mentioned how I don't understand the math. He then said you are correct! And lowered his offer to 30% of a month. And will not offer the 30% of 3 months. I will be taking my business elsewhere as I recommend you do as well.

UNIQUE

Aug 30, 2024 on Shopify

Poor support, app is complicated not merchant friendly.

Depicta

Aug 01, 2024 on Shopify

We've paid over $200 to MailerLite for our subscription, and we migrated our subscribers from Mailchimp. We've completed the configuration, compliance, domain authentication, etc., yet after sending out our first campaign today, our account has been blocked and "Placed under review". We've only used 10,000 of our UNLIMITED monthly emails and 10,000 of our 15,000 allowed subscribers. They've blocked me from contacting customer support, as it requires us to submit it from our logged-in account page. I also can't delete my account or manage it in any way. So what now?

Da'Oro

Apr 12, 2024 on Shopify

Se demoraron como 5 mails en entender el problema que tenía (parecía broma). Me repetían y repetían recomendaciones absurdas. Bloque de carrito abandonado no funciona y llevo días esperando a que alguien solucione el problema. Mientras pierdo ventas y más ventas, yo sigo pagando 30 usd al mes... Pésimo servicio al cliente

Brick Built

Dec 05, 2023 on Shopify

I read the horrible reviews before I installed the app. I was hoping I would have a better experience. Nope, not at all. Customer service is bad. I've been trying to get this app to work for 2 weeks. When someone from support would reply, they would keep repeating the same sh*t to me over and over as if it was my first time emailing them about the issues. In my last attempt to get help, they never replied at all. I gave up and uninstalled the app. I'm shocked Shopify hasn't removed this app from its platform. JESUS CHRIST ON A MOTORBIKE

Dynacor Gaming

Nov 02, 2023 on Shopify

Account termination notice - Can you please explain how I violated your Terms of Service? I use Shopify integration and use your drag and drop template to drag in the content to send my customer base. I haven’t mailed anyone for over a year so I have sent it to my full customer base for users to unsub should they wish of which only a small amount unsubscribed. I do not understand the suspension of my account and have not spammed anyone. I can prove customer creation of any customer email address in my list and there have been 0 spam complaints on my dashboard. I have checked your knowledge base with no result and no way to talk to anyone on a live chat.