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Magic: Exchanges and Returns logo

Magic: Exchanges and Returns

Develop by Shopify
Free plan available

Return portal that drives exchange / store credit over refunds

Store credit options
Real-time tracking
Custom return reasons
Encourage exchanges
Purchase during returns
Virtual inspection
Wms/crm integration

About Magic: Exchanges and Returns

Launched Jul 30, 2023

Categories

Built by Shopify

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Introduction Video

Description

Magic is a return portal that incentives customers to choose exchanges & store credit over refunds

Magic, a modern returns portal that encourages customers to exchange or receive store credit instead of seeking refunds. Magic is designed to enhance customer satisfaction and reduce burden on your customer service team by providing customers with clear instructions and real-time tracking. Magic allows customers to to purchase new items during the return process, thereby turning returns into opportunities to strengthen customer loyalty and drive repeat business.

Magic, a modern returns portal that encourages customers to exchange or receive store credit instead of seeking refunds. Magic is designed to enhance customer satisfaction and reduce burden on your customer service team by providing customers with clear instructions and real-time tracking. Magic allows customers to to purchase new items during the return process, thereby turning returns into opportunities to strengthen customer loyalty and drive repeat business. more
  • Incentivise customers to choose exchanges or store credit over refunds
  • Purchase new items within the return flow
  • Choose your own return reasons to better understand your customer needs
  • Virtually inspect items even before returns are sent to your warehouse
  • Connect to wide variety of WMS and CRM tools to integrate returns portal deeply

Pros

  • Encourages exchanges or store credit over refunds, potentially increasing revenue and reducing cash outflows
  • Enhances customer satisfaction by providing clear instructions and real-time tracking
  • Options to purchase new items during the return process, which can increase sales
  • Helps understand customer needs through customized return reasons
  • Features virtual inspection of items before they are returned, reducing processing time and costs
  • Connects with a wide variety of WMS and CRM tools for seamless integration

Cons

  • Some customers may prefer refunds over exchanges or store credits, potentially leading to dissatisfaction
  • The success of virtual inspections depends on accurate condition assessments, which may not always be reliable
  • Integration with various systems might require significant initial setup and configuration

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