Maaia

Develop by Shopify

Free App

Automate your customer care services thanks to Maaia AI system

Multilingual support

Product recommendations

Order data integration

Sentiment analysis

Ai automated replies

Statistical insights

Customer care insights

About Maaia

Launched Sep 24, 2024

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Maaia automatically responds to customer's emails and recommends your products to your custom

Maaia is an intelligent after-sales service management tool that uses AI to automatically respond to customer queries. It processes requests in multiple languages, analyses sentiment, suggests products, and recommends improvements for after-sales and sales, with fine-grained statistical data. Delegate your after-sales service to MAAIA and offer your customers an exceptional shopping experience while allowing you to focus on what's important.

AI driven automated replies to customer's emails
Auto-fetch orders and customer's data for show at the email conversation page
Products recommendation to customers
Statistics
AI driven insight of customer care and recommandations for the store owner

Pros

Automates customer service, reducing manual workload
Processes requests in multiple languages, enhancing global reach
Analyses sentiment to better understand customer emotions
Suggests products to customers, potentially increasing sales
Provides fine-grained statistical data for business insights
Recommends improvements for after-sales and sales, facilitating business growth
Integrates customer's data into email conversations, improving service quality
Automates customer care services, saving time and resources
Processes requests in multiple languages, making it suitable for global businesses
Analyses customer sentiment to provide more personalized responses
Provides fine-grained statistical data for better after-sales and sales improvements
Delegates after-sales services, allowing business owners to focus on core activities
Auto-fetches orders and customer data, streamlining email conversations
Offers AI-driven insights and recommendations for store improvements

Cons

Potential dependency on AI accuracy for customer satisfaction
May not handle complex or nuanced customer queries effectively
Integration with existing systems might require time and resources
Initial setup and configuration could be complex
Privacy and security concerns with handling sensitive customer data
May require initial setup and training time to integrate into existing systems
Potential reliance on AI may overlook more nuanced customer interactions
Multilingual capabilities may still face limitations in less common languages or dialects
Cost of the app may be a concern for smaller businesses
Accuracy of sentiment analysis and product recommendations may vary