Reviews: LoyaltyLion Rewards & Referral

Customer reviews: LoyaltyLion Rewards & Referral

Reviews (657)

Overall rating

4.7

5

83
4

8
3

1
2
1

4

What Merchants Think

LoyaltyLion Rewards & Referral is generally well-received by merchants who appreciate its intuitive user interface, robust features, and the ability to significantly boost customer engagement and retention. The onboarding process receives frequent praise for being smooth and informative, with supportive staff guiding merchants every step of the way. The application is often recommended for its comprehensive features and helpful customer service, which seems to enhance the user experience significantly.

Key Strengths

Exceptional customer service and support during onboarding and setup phases.
User-friendly interface that enables straightforward navigation and usage.
Seamless integration with Shopify and other eCommerce platforms.
Strong customization options for rewards and redemption offers.
Positive impact on customer engagement and loyalty.
Effective without frequent discounts, leveraging points and rewards.

Common Concerns

Lack of after-hours technical support for immediate troubleshooting.
Limited customization for detailed user-specific needs and questions.
High pricing for premium features, with some users perceiving it as overpriced.
Issues with scheduling campaigns and FAQ customizations.
Complicated cancellation process reported by a few users.

Final Thoughts

Overall, LoyaltyLion Rewards & Referral is a powerful tool for any business looking to enhance customer loyalty and engagement, with an efficient and supportive implementation process. However, potential users should be aware of some limitations, especially regarding pricing and customer service availability outside regular business hours. Despite these concerns, the app continues to be highly recommended by users for its strong feature set and beneficial impact on business.

MIGSHOP.RO

Dec 25, 2023 on Shopify

I recently installed the application for a new site. The application has many useful things. But I am hugely disappointed by the fact that if my store does not use a significant circulation language (English, French, Spanish) the program does not offer the possibility to do the translation yourself except for the amount of $10 per month, attention! every month not a single fee! (which would still be easier to accept) but why wouldn't it be free since I still make it and not the support team. You disappointed me badly with this fee! It seems to me that you promote discrimination!

Montreal Weights

Dec 18, 2023 on Shopify

Happy with the results so far! The support team was very helpful throughout the whole onboarding process and were quick to answer any questions we had.

LediBelle

Dec 08, 2023 on Shopify

We're new to LL and our first impression is positive. The onboarding was very smooth, our onboarding manager Sammy was super helpful and quick. He helped us design a nice customised loyalty page and answered every question. And we received positive feedback from our customers, they seem excited to collect points to be able to get free products as reward. Finally we found a way of incentivising our customers without having to give discounts all the time. Because our loyal customers buy every two/three months and we've been using LL for only 2 months, it's too early to judge the financial success yet.