Reviews: LoyaltyLion Rewards & Referral

Customer reviews: LoyaltyLion Rewards & Referral

Reviews (637)

Overall rating

4.7

5

67
4

6
3
2
1

4

What Merchants Think

LoyaltyLion Rewards & Referral is generally well-received by merchants who appreciate its intuitive user interface, robust features, and the ability to significantly boost customer engagement and retention. The onboarding process receives frequent praise for being smooth and informative, with supportive staff guiding merchants every step of the way. The application is often recommended for its comprehensive features and helpful customer service, which seems to enhance the user experience significantly.

Key Strengths

Exceptional customer service and support during onboarding and setup phases.
User-friendly interface that enables straightforward navigation and usage.
Seamless integration with Shopify and other eCommerce platforms.
Strong customization options for rewards and redemption offers.
Positive impact on customer engagement and loyalty.
Effective without frequent discounts, leveraging points and rewards.

Common Concerns

Lack of after-hours technical support for immediate troubleshooting.
Limited customization for detailed user-specific needs and questions.
High pricing for premium features, with some users perceiving it as overpriced.
Issues with scheduling campaigns and FAQ customizations.
Complicated cancellation process reported by a few users.

Final Thoughts

Overall, LoyaltyLion Rewards & Referral is a powerful tool for any business looking to enhance customer loyalty and engagement, with an efficient and supportive implementation process. However, potential users should be aware of some limitations, especially regarding pricing and customer service availability outside regular business hours. Despite these concerns, the app continues to be highly recommended by users for its strong feature set and beneficial impact on business.

Daniella Draper UK

Apr 02, 2024 on Shopify

We are very pleased with our new loyalty programme designed by Jason and his team. Jason has been great throughout the whole process, always answering any questions we have quickly, efficiently and effectively. The level of customer service we have received has been fantastic and we are excited to see how Loyalty Lion can help grow our business!

Augustine

Mar 27, 2024 on Shopify

Super easy platform to use. Customers love the programme and all staff find it super easy to use. CSMs and support are always super quick to reply and really helpful. Would highly recommend this loyalty programme.

SVS

Mar 25, 2024 on Shopify

We ran into a lot of issues with transitioning away from our old loyalty vendor. Jonny and the Loyalty Lion team were amazing and supportive, being patient and offering assistance the whole time. The support alone is worth the upgrade for us.

Caddis

Mar 18, 2024 on Shopify

We've only just launched this, but the support we received was top notch and the product is intuitive and easy to use. Excited to see results!

MIGSHOP.RO

Dec 25, 2023 on Shopify

I recently installed the application for a new site. The application has many useful things. But I am hugely disappointed by the fact that if my store does not use a significant circulation language (English, French, Spanish) the program does not offer the possibility to do the translation yourself except for the amount of $10 per month, attention! every month not a single fee! (which would still be easier to accept) but why wouldn't it be free since I still make it and not the support team. You disappointed me badly with this fee! It seems to me that you promote discrimination!

Montreal Weights

Dec 18, 2023 on Shopify

Happy with the results so far! The support team was very helpful throughout the whole onboarding process and were quick to answer any questions we had.

LediBelle

Dec 08, 2023 on Shopify

We're new to LL and our first impression is positive. The onboarding was very smooth, our onboarding manager Sammy was super helpful and quick. He helped us design a nice customised loyalty page and answered every question. And we received positive feedback from our customers, they seem excited to collect points to be able to get free products as reward. Finally we found a way of incentivising our customers without having to give discounts all the time. Because our loyal customers buy every two/three months and we've been using LL for only 2 months, it's too early to judge the financial success yet.