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Customer reviews: LoyaltyLion Rewards & Referral

Develop by LoyaltyLion

Reviews (657)

Overall rating
4.7

What Merchants Think

LoyaltyLion Rewards & Referral is generally well-received by merchants who appreciate its intuitive user interface, robust features, and the ability to significantly boost customer engagement and retention. The onboarding process receives frequent praise for being smooth and informative, with supportive staff guiding merchants every step of the way. The application is often recommended for its comprehensive features and helpful customer service, which seems to enhance the user experience significantly.

Key Strengths

  • Exceptional customer service and support during onboarding and setup phases.
  • User-friendly interface that enables straightforward navigation and usage.
  • Seamless integration with Shopify and other eCommerce platforms.
  • Strong customization options for rewards and redemption offers.
  • Positive impact on customer engagement and loyalty.
  • Effective without frequent discounts, leveraging points and rewards.

Common Concerns

  • Lack of after-hours technical support for immediate troubleshooting.
  • Limited customization for detailed user-specific needs and questions.
  • High pricing for premium features, with some users perceiving it as overpriced.
  • Issues with scheduling campaigns and FAQ customizations.
  • Complicated cancellation process reported by a few users.

Final Thoughts

Overall, LoyaltyLion Rewards & Referral is a powerful tool for any business looking to enhance customer loyalty and engagement, with an efficient and supportive implementation process. However, potential users should be aware of some limitations, especially regarding pricing and customer service availability outside regular business hours. Despite these concerns, the app continues to be highly recommended by users for its strong feature set and beneficial impact on business.

Awfully Chocolate

Jan 10, 2025  on Shopify

Easy to Setup and Easy to Use. Great system implemented and customisable options for any website

Apollo Scooters Canada

Dec 23, 2024  on Shopify

great! had a little issue automating some features with our CRM but Reya stepped in right away to help and everything is running smoothly now :)

L’OYÉ Cosmetics

Dec 23, 2024  on Shopify

Reya has been incredibly helpful in setting up the loyalty platform. Nothing was too much for her! I am extremely satisfied with both the service and the platform.

Danetti

Dec 11, 2024  on Shopify

User friendly and easy to integrate

Toco Swim

Nov 26, 2024  on Shopify

Really pleased with the support and implementation process of this app. Libby was always so quick to respond, and if there was ever an issue/changes I needed making to our Loyalty programme landing page, she was on top of it - SO efficient. This is what customer service should always look like. Thanks Libby! In regard to the app itself, we've found it a really fun way to engage with our most loyal customers on a different level - allowing us to give back to them in a non-monetary way. We've also factored 'double points' days into sales events which we hope will result in a higher conversion for our Loyalty club members. Overall, happy so far!

Haute Hijab

Nov 24, 2024  on Shopify

I worked with Duraan for some help I needed before launching the program and he was efficient, knowledgeable and helpful. I appreciate the reliability of the program and the LL team.

LADYBUGLASHES

Nov 24, 2024  on Shopify

Love it! Customer services is spot on. Helped me merge my loyalty points from 1 loyalty scheme to another. Always available on email if needed but easy to use.

Superstellar

Nov 24, 2024  on Shopify

Love Loyaltylion. Not only the software does an excellent job but the customer service is outstanding. They are pro-active and are always thinking ahead about how we can improve our loyalty program. I can absolutely recommend them.

Boathouse

Nov 21, 2024  on Shopify

I couldn't be happier with this loyalty points program! Setting it up was a breeze, and the onboarding process was seamless, with clear instructions and great support to get started. The platform is incredibly user-friendly, making it easy to navigate both for me and my customers. What truly stands out are the numerous options for earning and redeeming points, which keep customers engaged and excited. It’s clear that this program was designed with the customer in mind, making loyalty rewards a delightful experience. Highly recommend for anyone looking to build stronger relationships with their customers!"

Art of Skincare

Nov 20, 2024  on Shopify

The program works great and works just as described. It has tons of options to give your customers exactly what they want to redeem rewards and boost engagement. Special Shout out to our onboarding specialist Reya, she rocks! Always willing to help and make sure things turn out the way we wanted. I am very fortunate to have worked with her on this project. I would recommend Loyalty Lion to anyone looking for a solid and robust rewards platform. -Ty Art of Skincare

Aggieland Outfitters

Nov 17, 2024  on Shopify

Easy onboarding and setup! We love the seamless free products. We do wish the platform had more custom abilities with customer profiles.

TudungPeople

Nov 14, 2024  on Shopify

Our store has benefitted greatly from LoyaltyLion! The integration of loyalty programs and gamification elements like badges and leaderboards has significantly boosted customer interaction. We’d also like to thank Sathiya and the tech team for their excellent support—they were fast, helpful, and on point. Highly recommend!

GolfClubs4Cash

Nov 13, 2024  on Shopify

Does what we need it to do so far. We had a specific request that we needed help with and Sathiya was able to assist and get done quickly.

Trailberg

Nov 13, 2024  on Shopify

Great to work with! Any questions I have, Duraan is there to go the extra mile! Very happy with the consistent service throughout the year we have had Loyalty Lion on our website. Thank you.

Morrison Shoes

Nov 11, 2024  on Shopify

Very happy with the support from Libby. It’s a powerful loyalty platform that is allowing us to offer our customers a greatly enhanced experience. If you use Shopify and Klaviyo, Loyalty Lion is your loyalty tool for your customers.

Wisdom of the Womb

Nov 07, 2024  on Shopify

The onboarding process was a piece of cake with the support of Libby White and her team! What could have been an overwhelming process was made easy with the team's very clear communication during the process and the checklists they provided kept it all very organized. Loyalty Lion is very user friendly and we were able to customize the great emails they setup in Klaviyo. Libby was there every step of the way with any questions I had and we just recently launched and are excited to see all the ways that this program supports our customers and our revenue.

Yuui's F1 scale models

Nov 03, 2024  on Shopify

Fijne app. Geen technische problemen. Goede support. Import punten mogelijk.

trueCABLE

Oct 29, 2024  on Shopify

Freya, our onboarding manager, is a total rockstar! The program is super easy to use and customize. Plus, the support team is always there to help. Thanks, Freya!

Vanquish Fitness

Oct 28, 2024  on Shopify

Highly recommend the service, excellent speed performance and professional support team

red flower

Oct 27, 2024  on Shopify

Very happy with the onboarding process with Frya and also assistance from the support team (Sathiya) post launch!

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