LoyaltyLion Rewards & Referral logo

Customer reviews: LoyaltyLion Rewards & Referral

Develop by LoyaltyLion

Reviews (637)

Overall rating
4.7

What Merchants Think

LoyaltyLion Rewards & Referral is generally well-received by merchants who appreciate its intuitive user interface, robust features, and the ability to significantly boost customer engagement and retention. The onboarding process receives frequent praise for being smooth and informative, with supportive staff guiding merchants every step of the way. The application is often recommended for its comprehensive features and helpful customer service, which seems to enhance the user experience significantly.

Key Strengths

  • Exceptional customer service and support during onboarding and setup phases.
  • User-friendly interface that enables straightforward navigation and usage.
  • Seamless integration with Shopify and other eCommerce platforms.
  • Strong customization options for rewards and redemption offers.
  • Positive impact on customer engagement and loyalty.
  • Effective without frequent discounts, leveraging points and rewards.

Common Concerns

  • Lack of after-hours technical support for immediate troubleshooting.
  • Limited customization for detailed user-specific needs and questions.
  • High pricing for premium features, with some users perceiving it as overpriced.
  • Issues with scheduling campaigns and FAQ customizations.
  • Complicated cancellation process reported by a few users.

Final Thoughts

Overall, LoyaltyLion Rewards & Referral is a powerful tool for any business looking to enhance customer loyalty and engagement, with an efficient and supportive implementation process. However, potential users should be aware of some limitations, especially regarding pricing and customer service availability outside regular business hours. Despite these concerns, the app continues to be highly recommended by users for its strong feature set and beneficial impact on business.

Yuui's F1 scale models

Nov 03, 2024  on Shopify

Fijne app. Geen technische problemen. Goede support. Import punten mogelijk.

trueCABLE

Oct 29, 2024  on Shopify

Freya, our onboarding manager, is a total rockstar! The program is super easy to use and customize. Plus, the support team is always there to help. Thanks, Freya!

Vanquish Fitness

Oct 28, 2024  on Shopify

Highly recommend the service, excellent speed performance and professional support team

red flower

Oct 27, 2024  on Shopify

Very happy with the onboarding process with Frya and also assistance from the support team (Sathiya) post launch!

Bartlett Arborist Supply

Oct 20, 2024  on Shopify

Let me start by saying Freya, our onboarding manager, is absolutely incredible to work with! She always goes above and beyond to make sure you're taken care of. The program itself has great features and is easy to understand and customize. Anytime I've needed anything or had a question, I was always met with kindness, professionalism and a solution. Again, thank you Freya, along with the team at Loyalty Lion, for an awesome experience. I look forward to working with them in the future and I would highly recommend them to anyone wanting to start a loyalty program!! 10 stars!!

Jaques of London

Oct 17, 2024  on Shopify

Really happy with the support I receive from this platform. Even when I feedback things that could change they really do listen and make changes. It has really helped us increase our returning customer rate and their development team is second to none. We have a wonderful account manager Anusha who has been on hand every time we have needed something. No matter it being big or small. Great loyalty program!

Northern Garms

Sep 12, 2024  on Shopify

Libby was super helpful with the whole process. We got the whole process completed in under 2 weeks which was super helpful to make the most of the app and loyalty scheme for our customers.

Tru Alchemy

Sep 11, 2024  on Shopify

After assessing many Loyalty vendors, we signed with Loyalty Lion. Their out-of-the-box Loyalty features and native integrations made them stand out above the rest. This was coupled with their advanced reporting capabilities and dashboard native to their portal. The sales and the customer success/onboarding teams are great. They are very accommodating and helpful. Their Loyalty portal was very intuitive, user-friendly and easy to learn. Overall great partners!

Vape Juice Depot

Aug 20, 2024  on Shopify

The support team's work is very helpful and quick. They resolved our issue immediately. They said they would answer during the day but responded in a minute. Especially thanks to one of the support team members - Duraan

moomhealth

Aug 18, 2024  on Shopify

Highly recommended. We just started using LoyaltyLion and the onboarding process has been smooth-sailing and everything was seamless. Sammy was especially helpful and informative with all the questions we had! Excellent service and hopeful for excellent results.

Rudy Project North America

Aug 13, 2024  on Shopify

Great review platform and excellent support to go with it! We've seen great results and insightful tips calling out areas where we could improve which is above and beyond as far as I'm concerned seeing that LL doesn't make extra revenue on them. Highly recommend.

Pixi Beauty

Aug 12, 2024  on Shopify

We love working with LoyaltyLion! Our CSM, Hannah Cook, is so helpful, knowledgeable, and easy to work with. Her kindness and thoroughness makes setting up and updating the program a breeze. The app is user friendly and looks decent out of the box without additional dev work. Integrates with all the necessary ecom partners for a robust loyalty program.

South William Clinic

Aug 07, 2024  on Shopify

I had the pleasure of working with Sammy during my onboarding process with LoyaltyLion, and I couldn't be happier with the experience. Sammy was incredibly helpful in guiding me through each step, ensuring I understood the process thoroughly. He answered all my questions promptly and was always available whenever I needed assistance. So far the app looks to work great. Everything is set up and looking forward for the future.

Aquacadabra

Aug 04, 2024  on Shopify

We love LoyaltyLion, it's bloody brill and onboarding has been a dream thanks to the lovely Freya! She advised us of best practises with the points setup, the reasoning for doing so and helped adjust & accommodate for our specific business needs. Overall 10/10 big points happy time!

Feetures

Jul 28, 2024  on Shopify

We have had a great experience with LoyaltyLion! It is easy and effective to use, and the analytics provided within the platform are very helpful. Our account rep, Anusha, is great and always goes above and beyond for our requests and questions. Highly recommend!

Răzvan Idicel

Jul 23, 2024  on Shopify

All experience was great, and it works perfectly with our shop. The internal employees are very friendly and helpful! I really recommend LoyaltyLion!

Bare Biology

Jul 21, 2024  on Shopify

This has been a real win for our business! Initial set up was easy and the team are super helpful. I highly recommend if you're looking to reward customers.

Groove Identification Solutions

Jul 15, 2024  on Shopify

We use Loyalty Lion for our Online customers and it has been great over the past 3 years! The customer support is always informative and helpful. Great application to have for our website, and our customers love getting discounts for their loyalty.

TLC Sport

Jul 10, 2024  on Shopify

Fantastic service, the team were so helpful in getting the app loading and looking and how we wanted and went above and beyond to ensure it was working perfectly. Highly reccommend.

Intuisse

Jul 03, 2024  on Shopify

Sathiya has been incredible in supporting us with technical questions and recommending tips and tricks to ensure that we are optimising all LoyaltyLion capabilities to the maximum.

Scroll to Top