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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Loox is a powerful Shopify app designed to help merchants collect and showcase customer reviews with photo and video testimonials. Reviews play a crucial role in building trust and driving sales. This page provides an unbiased analysis of Loox, including its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (7,419)

Overall rating
4.9

BIWAMO

Apr 22, 2025  on Shopify

Tolle App, die sich sehr einfach einbinden lässt und viele tolle Optionen hat. Das erleichtert es sehr Vertrauen aufzubauen.

Les Joyaux d'Auré

Apr 22, 2025  on Shopify

I’d like to sincerely thank Amit for his help. His support and clear explanations really helped me resolve my doubts and get answers to all my questions. I truly appreciate his assistance!

Needlepoint Gateway

Apr 22, 2025  on Shopify

Customer service was SUPER responsive to my questions - my questions were escalated to Dolev, and they were solved same day!

wataninc

Apr 21, 2025  on Shopify

too expensive. I don't know why these review apps are too expensive. They should be affordable. People who are not established cannot afford the prices.

Egoist Underwear

Apr 17, 2025  on Shopify

Edit: how convenient, they only addressed one out of 4 issues that I brought up in their reply. Now they offer me 30% off the money-pit scale plan lol. The app didn’t work total of 3 weeks out of two months now. We’re already with Judge.me $15 unlimited everything. Cheers! We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.

L'art des boucles

Apr 15, 2025  on Shopify

Je tiens à exprimer ma profonde gratitude envers le service exceptionnel que j'ai reçu ! Ken a été d'une aide précieuse, m'orientant et m'expliquant chaque étape avec clarté. Grâce à ses conseils avisés, j'ai pu réussir tout ce que je souhaitais accomplir.

Portyo

Apr 13, 2025  on Shopify

so far im liking the look it give my store. Still learning the app. but I think im getting the hang of it and what it can do.

Fashion Lady

Apr 13, 2025  on Shopify

Ils est très facile à installer et à utiliser. Ca m'a été recommandé par l'équipe de Marcuus Lawrence.

UNIFIT

Apr 13, 2025  on Shopify

worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now

Innerbloom

Apr 11, 2025  on Shopify

great app and great review system. a lot of customization. reached out to customer service and Rain M. gave me the answer i was looking for. Straight to the point as everybody's time is valuable. Super friendly. Give Rain M a promotion & a raise.

Egoist Underwear

Apr 11, 2025  on Shopify

We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.

chasebrasil.com

Apr 10, 2025  on Shopify

Don`t go with loox, was great before, but now is too expensive, you can judge me but if you got 1000 orders on your website, 100$ is just the beggingn bill

Vastraana

Apr 10, 2025  on Shopify

Wonderful app for shopify. It helped me automate the process of getting customer reviews so damn easy. It also helped me with upselling

Roovi

Apr 10, 2025  on Shopify

Brilliant work guys. Within 1 week, i got so many reviews which my previously used app was not able to get. Super excited to explore this app & how it will improve our business.

A2Swim

Apr 09, 2025  on Shopify

Easy to set up and looks great! I also like that everything is under one app, reviews, referrals and upselling

Aboutwood

Apr 09, 2025  on Shopify

Die App hilft uns wirklich sehr unsere Kundenbewertungen abzubilden im Shop und der Service ist auch gut. Am besten gefällt mir, dass man Bilder mit Bewertungen bekommt.

Flexi Pants

Apr 09, 2025  on Shopify

I received great help from somebody called Dolev L. In fact I was just about to cancel my loox subscription and go with another company . But his help and guidance helped me immensely.

The Cute Stop

Apr 07, 2025  on Shopify

Easy to use product and it looks great on my store. Customer support is fast to act as well, Molly was very helpful.

Trybello

Apr 05, 2025  on Shopify

Mary was great! She helped me figure out the problem quickly and was very efficient. Really appreciate her assistance!

GlowBreeze

Apr 04, 2025  on Shopify

Many thanks to Mary and Rain, both Agents helped me a lot with my obstacles. Big thanks to Loox also for the 25% discount for the new membership the next three months!

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