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Customer reviews: Loox ‑ Visual Product Reviews

Develop by Shopify

Loox is a powerful Shopify app designed to help merchants collect and showcase customer reviews with photo and video testimonials. Reviews play a crucial role in building trust and driving sales. This page provides an unbiased analysis of Loox, including its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (7,191)

Overall rating
4.9

LÜMA Teeth

Oct 09, 2025  on Shopify

I love this app. It has all you need in terms of social proof, and upsell, and getting your store in the right place.

Salon Snack Co

Oct 08, 2025  on Shopify

Sara really helped me with personalising the look of the widget for reviews on my site. Easy and professional. Thank you!

sanpedrocoffee.com.au

Oct 07, 2025  on Shopify

Kim has helped me with transferring my reviews from Stamped to loox! Made the move a great one, thank you

Tinnigone

Sep 29, 2025  on Shopify

The customer service is excellent! Liz assisted me and was patient and had expertise in understanding the app and teaching a non- tech person how to find everything on the app.

INTO THE WOO

Sep 25, 2025  on Shopify

I really love this app and thanks to Ed who has given me support when I didn't know how to solve things - in this case to add a second language to my shop

Balardi

Sep 25, 2025  on Shopify

The app was completely crushed, we sent many emails to past customers and they all got an error, it also stuck the whole website because their script is down and for hours no one fixed it ,The time it takes them to answer on the chat is horrible!

Ma boutique

Sep 24, 2025  on Shopify

Imaginez… En 30 secondes, un smoothie lisse et savoureux. Rapide. Simple. Facile à nettoyer. Un coup d’eau, et c’est prêt pour la prochaine utilisation. Puissant : fruits, glaçons, soupes, cocktails. Gagnez du temps. Faites-vous plaisir. Restez en santé.

Hartlyn Jewelry Co.

Sep 23, 2025  on Shopify

Easy to use! Definitely helps build brand trust. Lots of different widget options to easily imbed in your store. when I needed help, leogen from customer service responded in minutes and solved my problem right away. Highly reccomend!

Luna + Luca

Sep 23, 2025  on Shopify

Leogen was a great help customizing a request on our website and was quick and thorough. Great support getting set up - thank you!

WEXIST

Sep 23, 2025  on Shopify

My $9 plan is no longer available and I can't access my reviews to export them because I've been paying monthly for the last 2 years but they are saying it's a free trial. The new plan is 4X the amount and I would like to use a new review app without being forced into their higher plans that do not work for my small business. After speaking to the rep, none of the info provided work and I still can't access the old reviews

Belari

Sep 23, 2025  on Shopify

Absolute Scam, it never really tell you that you have to pay 40$ every 300 orders you make. i pay over 300$ per month for this app without even knowing it

FOUNDATION Outdoors

Sep 22, 2025  on Shopify

I was so excited to get Loox set up and then I came across a minor snag. I went to the website and submitted the form for support. Within minutes Ken responded and with a few back and forths through email, he fixed my problem in less than 30 minutes. It's late where I am and I thought it wouldn't be until tomorrow that it would be answered, but here we are! Ken was awesome to help me so fast so I can now leave work. The app is beautiful, the functionality of it is awesome. I am beyond thrilled with Loox. Thanks Ken!

Gavada-Shop.com

Sep 21, 2025  on Shopify

they have a really nice support theam, Leogen from the suopport-team helped me really fast and easy :)

Joey O'Connor's Bookstore

Sep 20, 2025  on Shopify

Ken L. in Loox support was a rock star! He helped me so quickly. He gave me clear and specific directions as a new Loox user! So grateful!

Nothora

Sep 19, 2025  on Shopify

Best app for reviews hands down, their support team is really good at guiding you through how to setup everything.

Sevyn 90

Sep 18, 2025  on Shopify

Liz was fantastic with assisting me through my concerns. Even when there was an issue on Shopify's end we were able to resolve my concern.

PurePop™

Sep 16, 2025  on Shopify

Extremely efficient at getting reviews. We tried manually and didn't manage to get the amount of reviews we are getting from using Loox.

Curerest

Sep 14, 2025  on Shopify

Had trouble with few things on the app and George was amazing help! Quick to reply and quick to solve the issue for us!

Gutter Garbs

Sep 10, 2025  on Shopify

Rotem S and his team are fantastic at helping new customer integrate Loox onto their site. I am very happy with the app and excited to be a new Loox customer- thank you!

K9 Unit

Sep 09, 2025  on Shopify

Support très actif, il m'ont toujours aider efficacement ! Et l'appli est vraiment simple et efficace

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