Jemuel was a great help, he solved my problem in minutes. I do not recommend Elison however, because we chatted back and forth 20 times and my problem was not solved but she seemed nice.

The customer support team is great and super fast! Aya fixed my problem in minutes! Highly recommend

La mejor app para colectar reseñas, el soporte es maravilloso, me atendieron con un problema que tenia al recuperar unas reseñas y me ayudaron enseguida

Easy to use and set up, you had it all there and allowed me to set up in literally couple of minutes

Loox has become a very frustrating experience with their 500 order limit and false statements about the plan working the exact same after the 500 limit is reached. If you start out on their Beginner plan you will eventually end up with the same issue we are having. Loox seems to assume every company has unlimited VC money to spend or is on a vertical growth trajectory. We are averaging around 2-3 reviews per month with Loox on 60-90 orders of a Made in the USA item. Because we passed their ridiculous lifetime 500 order limit on the Beginner plan they have degraded their service despite still paying monthly for it to force an upgrade. With our order volume Loox will cost at best 38 cents per order or almost two percent of our Revenue minus COGS. This is the same cost as Shopify which provides an astronomically higher value. They won't listen and yes they did offer a discount but its still not enough to warrant not switching to Omnisend Reviews which would cost us $0 extra to start using. I don't want to write this review but after being lied to about the software working and "I could stay on the beginner plan" but yet everyone when we have an issue with the software not working tells me you need to upgrade. They are simply just pushing us away. I have exchanged email after email with them about this concern and they don't seem to care.

muy buena lo unico que siento que le falta el importaion no salen los nombre completos de las personas

Thank you very much for Liz's help! I spent a long time searching online without resolving the issue, but Liz solved it easily in just a few minutes. She is truly very, very professional and fast! I hope Liz’s higher-ups can give her a raise (or a bonus)!

Was stuck with adding reviews to my website featured collection and product collections. Liz responded quickly on a Sunday! Managed to fix the problem almost immediately. Amazing customer service!

Love Loox and was honestly really surprised at their great customer support - despite my very obvious question, Ellison was helpful, straightforward, quick, and kind :)

We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked. It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product. This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.

BE CAREFUL with this application. When you have a lot of orders, you pay accordingly. I received a $450 bill in 15 days.

Very simple to setup , Loved It ! Just installed it, hope this gives a fantastic experience to our customers and us.

If you export the reviews Loox gives you highly compressed images so you can't use other apps, even though they could just give the high resolution URL. This is a dodgy tactic. I am switching all stores to judge.me who can mimic the style for a fraction of the cost ($15pm) with more features. I would avoid !

Zuerst war die App ganz gut aber jetzt importiert sie falsche Produkte. Ich weiß nicht wieso aber es ist nicht gut für mein Geschäft

I'm happy with Loox. It has a nice variety of website integrations and is great in facilitating with genuine customer reviews.

This is an awesome app! Awesome app!

The app distinguishes itself with excellent and remarkably fast performance, making it an effective tool. Its user-friendly design allows users to navigate it effortlessly. Overall, it's an exceptional achievement that enhances the experience, and I sincerely thank you for this great work!

I absolutely love it! It looks th ebest first of all, and secondly, I had some trouble with color changing, where I needed to code. i just emailed them, and Aya from custommer support helped me in the matter of 10 minutes. She even showed me how to change it in the future and was very friendly all the time. Definitely owuld recommend!

Ive ised loox on a couple of my stores and ive always been suer happy with the product and the support around it. I recently had a code issue with displaying star ratings on product cards and Sara from Loox support not only figured out the issue but implemented it as well. Excellent customer service!

Great review app, We've only used it for our reviews so far and it looks and works amazing but there are so many more features such as email marketing etc. They offer a free trial so give it a try!