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Customer reviews: Loox ‑ Product Reviews App

Develop by Loox

Loox is a powerful Shopify app designed to help merchants collect and showcase customer reviews with photo and video testimonials. Reviews play a crucial role in building trust and driving sales. This page provides an unbiased analysis of Loox, including its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (7,419)

Overall rating
4.9

Padronizzi

Jun 27, 2024  on Shopify

Um aplicativo muito prático, com varias funcionalidades, tudo muito intuitivo, mesmo sendo com as configurações em inglês, vale muito a pena ter na loja, super indico, estou muito satisfeita, inclusive com o layout de loja.

Elegant Girl's Fashion

Jun 27, 2024  on Shopify

I do not recommend this app. Every time I try to filter reviews for products, it gives me a loading error. I have to cancel the product download and re-download it, and even then, this doesn't always work.

GroGro

Jun 27, 2024  on Shopify

Great app and and excellent support from Aya. They respond extremely fast. Only drawback is that they don't do site reviews, which we'd like to show in Google search results.

Drone Hangar

Jun 26, 2024  on Shopify

We were sort of caught in a bind after Shopify notified us that their review app was being discontinued. Just before that, our 3rd party developer became unavailable, so it turned out to be quite the learning experience. As suggested by Shopify, I exported all our customer reviews to a csv file for safe keeping and proceeded to evaluate replacement apps. During that process, I discovered that we are using a "vintage" theme, which is a theme that is not compatible with Shopify's current 2.0 platform. Even though our vintage theme performs fine, it makes upgrades more difficult because you sometimes must modify the code yourself. Anyway, I followed their step-by-step instructions, and the install went smoothly. The app also includes an option which allows you to email your exported reviews file to them for mapping. They mapped it so it would import it correctly and sent it back within minutes. Everything is now working fine, and we are learning how to take advantage of all the built-in tools to increase our sales. Thank you Loox, and I recommend!

store.adam4adam.com

Jun 26, 2024  on Shopify

In my experience so far, the loox app doesn't cause as much page load delay as competitors like Yotpo. It's also slick and looks great. They also have great support. Hats of Tal and Shany for fixing my issues and helping recover lost reviews. They really go above and beyond.

Bossy

Jun 25, 2024  on Shopify

OMG this app is amazing, I've only been using it for 5 minutes and I already love it. Great user experience, I'm excited!

2D Figure Painting

Jun 25, 2024  on Shopify

The Loox review app has been a game-changer for our online store! Its user-friendly interface makes it incredibly easy to collect and showcase customer reviews. The photo review feature is fantastic and has significantly boosted our social proof and sales.

Birthday Butler

Jun 24, 2024  on Shopify

Loox is a pleasure to use! I appreciate the very intuitive approach and great reporting tools. Highly recommend.

Redback Liftwear

Jun 24, 2024  on Shopify

Great customer service and a great app. Due to my Shopify theme being quite customized, I needed some help integrating the widgets onto my website. Ken from customer support helped me out promptly and did a great job.

CW Dressings™

Jun 24, 2024  on Shopify

Great Customer Service! Liz assisted me with downloading my website reviews to a CSV. She was quick and very knowledge. Thank you

Dually Wheels

Jun 23, 2024  on Shopify

The Loox app works flawlessly and has greatly improved our store. Rain from their support team was especially helpful when we needed assistance integrating specific features into our code. Highly recommend!

Magnetic Memories

Jun 23, 2024  on Shopify

Its much easier to use with a far better user friendly interface that the other review apps on here. I love all the different options and the referral system is great. Not sure exactly how the pricing works, like why you have to pay extra above a certain amount of orders, but other than that, Its great!

buzzedandcaffenaited

Jun 22, 2024  on Shopify

just downloaded the app because it said 10 dollars at first, the actual plan is 15 dollars (thats fine) i got the notification i'd be able to import temu reviews, but that was a lie too

Greek Flavours

Jun 22, 2024  on Shopify

Abbiamo installato l'app facilmente, importato le review ottenute in precedenza e pubblicato in brevissimo tempo la maggior parte dei widget a disposizione. La presentazione e versatilità sono eccezionali, vero valore aggiunto al nostro store. Unico neo che ho trovato: i widget ci mettono un po' troppo a caricare e quindi questo porta lo store a non essere stabile in fase di caricamento iniziale della pagina.

InspiraLite

Jun 22, 2024  on Shopify

Jemeul was great. Loox is a great app, and the customer service makes it better. Appreciate you Jemeul.

The Soul Squatch

Jun 20, 2024  on Shopify

I would definitely recommend this app to other Shopify store owners! It's such an easy app to integrate into your store and looks super nice and the support is great also!

Hey Party

Jun 20, 2024  on Shopify

Setting up LOOX was straightforward, and the pricing is fair. Although I only installed the app a few days ago, I have already formed a very positive impression. Our shop previously used another review tool, which was far less intuitive to set up. Everything seems very promising, and I am confident that the app will continue to perform well over time. One small drawback is that text reviews can only be displayed individually as a carousel, rather than side by side. Without accompanying images, the various widgets can’t be utilized. This is particularly relevant for me as I imported our previous reviews, which are all text-based. Overall, LOOX offers an excellent user experience and has the potential to significantly enhance the way we manage customer reviews. I look forward to seeing how it evolves and improves with future updates.

Stars Style Kitchens

Jun 18, 2024  on Shopify

The Loox support team is responsive and knowledgeable, readily available to assist with any inquiries or technical issues. Their dedication to customer satisfaction ensures a smooth experience when integrating and utilizing the app.

Fazit

Jun 18, 2024  on Shopify

Great customer service!! I love that the app gives people the option to leave pictures. Will continue using!

Puppy Pulse

Jun 18, 2024  on Shopify

Best Review App on the shopify Store, although the translations are done manually which is kinda annoying, but either way its still the top choice for reviews.

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