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Customer reviews: Loox ‑ Visual Product Reviews

Develop by Shopify

Loox is a powerful Shopify app designed to help merchants collect and showcase customer reviews with photo and video testimonials. Reviews play a crucial role in building trust and driving sales. This page provides an unbiased analysis of Loox, including its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (7,191)

Overall rating
4.9

Blessed Is She

Nov 03, 2025  on Shopify

Loox has been so wonderful to work with and use for our shop. I'm so grateful to Ken L for his help as we navigated various integrations with other apps. Thank you Loox!

EntangleTies™

Nov 02, 2025  on Shopify

I love Loox! It’s a great review visualizer with a distinct, clean look. Super easy to use, and their live support is amazing and available even on weekends! Definitely recommend.

Nighthaven setup

Nov 01, 2025  on Shopify

Its good to see what reviews you want but the fact you can only use aliexpress is kinda a down side unless i don't know what im doing other than that pretty good

Dielina Modesty

Oct 31, 2025  on Shopify

its the most easiest to use reviews app, too many things to list but it looks professional and trustworthy, thats what matters most

Bath Slut

Oct 30, 2025  on Shopify

So far the app has been great. Very easy to install and the customers seem to have an easy time reviewing and posting.

UK.BAGSMART

Oct 29, 2025  on Shopify

Leogen was incredibly patient and professional. He quickly identified the problem and provided clear solutions. His help made a huge difference—really appreciate his support!

Hagendo.de

Oct 27, 2025  on Shopify

I’m really happy with Loox! The team was super helpful – quick, friendly, and reliable. Everything went smoothly, and I’d definitely come back again. Excellent service, highly recommended!

The Full Cicling

Oct 26, 2025  on Shopify

I had an outstanding experience with Ilyn through the Loox chat! She was incredibly helpful, patient, and professional. She guided me step-by-step until everything was working perfectly. It’s rare to find such kind and dedicated support — I truly appreciate her help. Five stars without a doubt!

ARTWAY STORE

Oct 26, 2025  on Shopify

I really like this app,it’s perfect for my store and shows all the issues clearly. Also, many thanks to Joyce for the quick help in resolving everything so efficiently.

Nordivie

Oct 24, 2025  on Shopify

Very easy to use and definitely increases brand trust. Loox’s customer service is AMAZING ! Whenever we encounter an issue, Jen, Ed, Molly or Sara respond within minutes to solve our issue. We highly recommend Loox !

Joyful Hearts Boutique

Oct 24, 2025  on Shopify

I Love the simplicity of this app!! The Reviews your store receives definitely builds Trust with your new customers!!

Esteme

Oct 22, 2025  on Shopify

Really great customer support from Dolev at Loox. Super quick replies and he solved my issue in no time. Appreciate the friendly and professional help.

HOODLAB

Oct 21, 2025  on Shopify

I was assisted by Rina from Loox customer support for a configuration on my store, and I want to thank her for her outstanding help. She was responsive, professional, and very clear in her explanations. Thanks to her, everything is now working perfectly. Really appreciate her patience and kindness!

Allways Drops

Oct 16, 2025  on Shopify

It took quite awhile to get a response but once they responded, they answered my question and gave me step by step directions to update what I was needing to update.

Nordivie

Oct 16, 2025  on Shopify

Very easy to use and definitely increases brand trust. Loox’s customer service is AMAZING ! Whenever we encounter an issue, Jen, Molly and Sara respond within minutes to solve our issue. We highly recommend Loox !

EPIQ STORE

Oct 16, 2025  on Shopify

I had several questions about Loox, and I received an email from Izza just a few minutes later. He answered all my questions very quickly and supported his explanations with screenshots. Even though it was already late at night, he responded promptly and helped me out. I’ll definitely reach out to Izza again! Best regards and many thanks!

Boeken Stempel

Oct 16, 2025  on Shopify

Kim is very competent. I just gave him an overview of my problem and he managed to triangulate the issue and fix the code of my websites without putting our live websites at risk. I am not a coder, and I know how difficult it is to have a customer support that can modify a code for their clients for FREE. This skillset requires a huge payment if its someone else because it means hiring them to fix the problem. He deserves a raise.

Bespoken

Oct 14, 2025  on Shopify

Super fast help. LOOX has some of the best customer support of any Shopify app I've used so far. Bravo, Loox! (Thanks specifically to both Nathan and Tal)

filossa

Oct 14, 2025  on Shopify

sizin gelen siparişlerle ne işiniz olabilir acaba 500 siparişle sınırlandırıyorsun berbat bir uygulama

Badger Call Design

Oct 12, 2025  on Shopify

I was surprised a live person answered my message. I just installed Loox and I had a question about the Discount Set up and Ilyn was more than helpful and it literally took about 10 minutes total to get my question answered and my setup completed. 5 Stars to Loox and the Team. Thanks. Badger Call Design DOT com

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