We were having issues with flavor variant emails being sent out, and Ken S. from Loox support walked me through marking certain products for "NOREVIEW". This helped us ensure that our products were getting reviewed as a category (rather than individual variants) and made our LOOX reviews look much better & organized.

Arielle done an amazing job and was a very helpful person. I had a couple problems with reviews not showing but Arielle was incredible and helped me resolve this issue promptly.

Ken S helped me a lot. Quick reply time and sorted out the issue swiftly. I would recommend his services to anyone. Cheers, Josh

Liz was very helpful and looked over my site and answered all of my questions. I am excited to start getting reviews on my site.

Loox is a powerful and easy-to-use review app that really helps boost trust and conversions. What impressed me most is their support team — super professional, fast to respond, and always helpful. They resolved my issue quickly and followed up to make sure everything worked perfectly. Highly recommended!

Dolev and the team sorted out my support ticket SUPER fast and helped with something I was panicking I wouldn't be able to fix!

The app is fine. It can be a little hard to figure out where everything is, but sending a message to customer service is swift (George).

Great app and customer service. Open to suggestions and quick to help you set up anything you need. Listen to feedback and are looking to improve everything based on customers needs. Appreciate George L for the help.

Ayant eu un souci avec l'affichage des Widgets sur mon site internet, je remercie le support client et particulièrement Dolev qui a su régler le problème quelques heures après ma demande. Cette application est un must-have pour les petites boutiques et pour les plus expérimentés de l'e-commerce.

Liz was super quick to answer to my question! So far the app's been easy to work with - highly recommend!

A Must-Have for Any E-commerce Store Loox is hands down one of the best apps you can add to your store. The app is amazing and the support too, quick, helpful, and always ready to solve any issue. You have a lot of widgets to show on your website, which makes it super flexible and customizable. From photo reviews to pop-ups and carousels, everything looks clean and professional. Social proof is the most important thing in e-commerce, and Loox helps build that trust with ease. It’s user-friendly, powerful, and delivers real results. Highly recommended for anyone serious about growing their brand and boosting conversions.

I noticed an increase in numbers of reviews coming in after installing this app. Love the look of it as well.

I love how easy it was to set everything up and to have so many great ways of connecting better with our customers.

I was having trouble importing the reviews using a custom file, but Ken S replied to my email right away with very helpful advice. I followed his steps and was able to successfully import the reviews—problem solved! Honestly, I didn’t expect the issue to be resolved so smoothly. Thanks again!

We had serious issue with the theme code that was interfering with LOOX and Molly K fixed it in no time. Loox support is very, very high quality!

Edit: I have to update my review since the developer responded and made it sound like I just wasn't aware of the usage fees. Before starting to use Loox, I already had a subscription running which generated ~5000 recurring orders per month. Recurring meaning customers aren't visiting the site, those orders just happen automatically. Loox was charging me usage fees on those orders, meaning it was making money on a subscription I had spent years building and Loox did nothing to build. I assumed Loox wouldn't base charges on recurring orders. Most other apps I use don't (slide cart, bundle apps, etc.). So for two straight months, I was paying over $400 in just usage fees aside from the subscription fee. So around $900 for the two and a half months and I got maybe 200 new reviews out of it. Not worth it. I didn't get many image or video reviews, so the selling point of Loox did really pan out. I probably would've done exactly the same with Judge.Me for around $30 total. I have since switched to Judge.Me. The user experience is not much worse, it has all the same functionality and I am paying $15/mo for unlimited usage. And I actually like the Judge.Me product page widget better. It's more Amazon style versus the Loox cards. I don't like apps that leech off of my hard work when they've contributed nothing to it. Loox doesn't deserve to make usage fees off my subscription. So far they have not agreed to give refunds. They say their pricing is transparent. When I left this review they responded and said I should be on the unlimited plan because of my order volume. But when the app is installed on my store, its pricing page literally says I should be on the Scale plan (the plan that gets you crazy usage charges).

Excellent app. It has helped us consistently collect reviews and get new business. Recently I could not get something to work right and their Tech Support went at it got the job done. Special thanks to Amit T. who delivered the tech solution masterfully.

I really enjoyed my experience. Rain M assistant was very helpful. He answered all my questions and helped me resolve my issue.

I had an issue recently and Arielle from Loox Support sorted it out quickly and efficiently. She was professional, responsive, and a pleasure to deal with. The app itself is excellent—reliable, well-designed, and adds great value to our store. Bit of a no-brainer really.

The app functionality is great, easy to use, and looks good. Just watch out for the usage charges. Make sure you understand them. I was charged $400+/mo in addition to the subscription fees based on usage and I got maybe 250 new reviews out of it across all our products.