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Customer reviews: Loox ‑ Visual Product Reviews

Develop by Shopify

Loox is a powerful Shopify app designed to help merchants collect and showcase customer reviews with photo and video testimonials. Reviews play a crucial role in building trust and driving sales. This page provides an unbiased analysis of Loox, including its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (7,191)

Overall rating
4.9

Beyond Earth

Dec 03, 2025  on Shopify

Honestly Very pleasantly suprised by this app, their customer service is also great. Very quick to answer. This is so far the one app i believe everyone should be using!

myMayz

Dec 03, 2025  on Shopify

The app is overpriced and charges additional fees during use without clear notice. I don’t recommend it.

Sawinery

Dec 01, 2025  on Shopify

Great app but they charge you EXTRA $40 FOR EVERY 300 orders after the first 300. Without any notice I got big bill due to Black Friday sales. Compared to the competition this is like 40x the price. changing to another app and recommend to anyone with more than 300 orders to BEWARE.

Inciso Charms

Nov 30, 2025  on Shopify

Un accessorio elegante e versatile. L’ho indossata su una camicia bianca ed è immediatamente diventata il punto focale del look. Il packaging è curato, perfetto anche come regalo.

Very Special Games

Nov 27, 2025  on Shopify

I appreciate the help with our issue and making us understand how the system works. I appreciate Dolev and Ken for the patience and thorough guidance to troubleshoot the issue.

XII LEGIONS

Nov 24, 2025  on Shopify

Liz was exceptionally helpful through a few questions. Very appreciative of her patience & support and happy with the reviews app overall.

Anime Empire

Nov 24, 2025  on Shopify

Great service, a lot of features that are useful for conversions and updates to website elements is a huge a plus

Haru Skin

Nov 24, 2025  on Shopify

Domerly was excellent to work with. Their customer service was outstanding, and she resolved all of my issues quickly and efficiently.

Kuieet

Nov 23, 2025  on Shopify

I have to give a huge shoutout to the Loox support team — they are seriously the best. Every time I’ve contacted them, Liz from the team has been incredibly fast, kind, and genuinely helpful. She doesn’t just copy-paste answers; she actually listens and solves the issue on the spot. Thanks to Liz, I always feel supported and confident using Loox. Truly the best customer service experience I’ve ever had.

Moonshotstyles

Nov 22, 2025  on Shopify

great app, so far very positive experience, Ilyn from the support team has been super helpful whenever I needed help. Highly recommend it.

Magga

Nov 22, 2025  on Shopify

Instant help by Llyn to accommodate the rating widget on collection pages for one of the old themes. Thanks a ton!

Velivia

Nov 16, 2025  on Shopify

Sehr gute App wirklich! Egal welche Frage man hat, innerhalb wenigen Minuten hat man meistens schon das Problem gelöst! Danke nochmal an Domerly für den herrvoragenden Support :)

Created by Kitties

Nov 13, 2025  on Shopify

Got more reviews in one week than I had with Judge.me for the past several months. Its worth the money. Their support is super responsive and helpful too

Adored

Nov 12, 2025  on Shopify

My favorite app for review. Always helping with installations and every little request. Thank you ))

Mommy & Me

Nov 11, 2025  on Shopify

Complete scam do not use this platform, they charge you 40$ for every 300 orders you get, for doing NOTHING. no sending reviews, no nothing, just a flat 40$ per 300 orders. the audacity for a review app to do that is astounding.

Seedzbox

Nov 11, 2025  on Shopify

A great app, we've been using this on a number of our websites for quite a few years now. It's getting better all the time, too. The support is great.

Snauff.com

Nov 08, 2025  on Shopify

LOOK FOR ALTERNATIVE APPS. DO NOT USE THIS OR PAY FOR SCALE PLAN. Loox Used to be a good app. When contacting them with a issue in order to help me i had to upgrade my plan and then when i got in touch after upgrading they close the chat as soon as they get a chance so without any human help.

StickyGolf Pro

Nov 07, 2025  on Shopify

Awesome customer service by Nathan R! Speedy replies and quick problem solving! I also love that Loox offers support even at odd hours! Thank you!

SHOP CHRISTMAS

Nov 04, 2025  on Shopify

Really comprehensive, easy to set up, looks smart and has extras like offering a reward to advocates that I didn't even realise were there until I installed it! Oh yes, and support is great too, thanks Nathan!

Maya Tea Retail

Nov 03, 2025  on Shopify

App works great, been using it for years. Support is always responsive, Rina helped me today and helped fix a couple issues when we changed over to our new template very quickly.

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