Loox is a platform that has outgrown my needs I’ve been a Loox user for many years, and during that time I’ve watched the platform steadily become more expensive while its core value has narrowed. The focus has shifted toward adding secondary features, while the simple, elegant review experience that originally made Loox great has become increasingly constrained by pricing tiers. What I need as a store owner is straightforward: a clean, reliable review app that makes it easy and rewarding for customers to leave honest reviews and photos. That authenticity directly improves trust and conversions, and it’s the primary reason I use a review platform at all. Loox still does this well, but the monthly review limits seriously undermine the value. Being capped at 300 reviews per month across all plans makes it feel like you’re constantly being nudged to upgrade, even when your needs haven’t changed. At this point, unless cost truly doesn’t matter, I can’t recommend Loox as a first choice anymore. Other review apps have caught up over the years, and it’s refreshing to finally have viable alternatives. I hope the increased competition pushes Loox to revisit its pricing structure. The feature sets per plan are solid, but the review limits are the real problem. Removing them entirely and adjusting entry-level pricing would be a much more honest and compelling approach.

The app functionality is great, easy to use, and looks good. Just watch out for the usage charges. Make sure you understand them. I was charged $400+/mo in addition to the subscription fees based on usage and I got maybe 250 new reviews out of it across all our products.

La estoy comenzando a usar.

moin compliquer les etapes. merci

I submitted a request to receive support about a false charge in my account for the subscription and no one ever got back to me. It’s been 2 weeks since I sent a message, please get back to me thanks!

Still waiting for my refund after being charged and asked to pay again

not very easy to use the dashboard

BIEN RIEN A DIRE MERCI

Pas possible d'apporter les memes commentaires sur le meme produit

mm

Unfortunately, the pictures that our customers send us as reviews are not displayed.

es muy versatil

Facile à manipuler , difficile à mettre l’en pratique

It's glitching. Kept saying I didn't add widgets or rating and it won't let me send this (at least the last 2 tries)