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Customer reviews: Loox ‑ Visual Product Reviews

Develop by Shopify

Loox is a powerful Shopify app designed to help merchants collect and showcase customer reviews with photo and video testimonials. Reviews play a crucial role in building trust and driving sales. This page provides an unbiased analysis of Loox, including its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (7,058)

Overall rating
4.9

SaufiX

Jan 16, 2025  on Shopify

app bucht trotz vorheriger 10 tägiger deinstallierung noch immer ab

Mein Gebet GmbH

Jan 11, 2025  on Shopify

Be carefull they take a lot of money for displaying only review, I have been charged 700 EURO A MONTH without any warning

Sakura Outfitters

Jan 07, 2025  on Shopify

Outrageous extra charges by number of orders without providing any value and awful customer service. I ended up paying 500 USD/month unexpectedly for a review widget. You can get the same functionality for 15/USD month.

BELVELINE

Dec 30, 2024  on Shopify

zu teuer

Starling Petals

Dec 22, 2024  on Shopify

GOT CHARGED EVEN THOUGH I UNINSTALLED. HORRIBLE!

Tparts

Dec 18, 2024  on Shopify

1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.

SAM Outfitters

Dec 12, 2024  on Shopify

Uninstalled it and got charged! Not sure how that happened. How do I even get ahold of someone from this company to rectify it??? Super frustrated.

SAM Outfitters

Dec 10, 2024  on Shopify

Uninstalled it and got charged! Not sure how that happened.

More Gentle

Dec 09, 2024  on Shopify

NVM

Authentic Vibes

Dec 08, 2024  on Shopify

you forced me to pay unfair amount with the trial subscription that i canceled and deleted the app i contacted shopify team they also did not work with me

Tradeupp

Dec 07, 2024  on Shopify

uygulamayı kullanamıyorum. Hem ben yorum ekleyemiyorum hem müşteriler ekleyemiyor ve alışveriş başına komisyon alıyorsunuz. Lütfen aldığınız komisyonun hizmetinizle karşılığını verin

French Factor

Dec 03, 2024  on Shopify

very bad survices

AllHousewareStore

Nov 21, 2024  on Shopify

O custo anunciado foi de 9,99? mes, mas debitaram do meu cartão 29,99, sem nenhuma explicação. Quero explicação e ressarcimento. Nao foi o acordado.

Happy Tail, Paws Paradise

Nov 11, 2024  on Shopify

SilkWave

Nov 10, 2024  on Shopify

Aún desinstalado la aplicación, te lo cobran el mes completo.

ReLoona

Nov 09, 2024  on Shopify

Bewertungen abspeichern funktioniert nicht

Meeru Shop

Nov 07, 2024  on Shopify

They are literally after your money once you pay to then they don´t even care, one of the worst app i am asking them to cancel my subscription and help me with the spreadsheet of my review they are not responding i sent them 10 emails no response at all. please use other free apps instead, Thank loox for spamming people

Magnet Wimpern

Nov 02, 2024  on Shopify

facture alors que j'ai supprime l'abonnement

Falcor Electronic

Oct 30, 2024  on Shopify

lo usare

Free Luma

Oct 29, 2024  on Shopify

I'm beyond frustrated with Loox. Their customer support does not read any of the messages sent to them and just says they'll forward it to tier 2. I have been trying for two weeks to get downloadable versions of my video reviews and I have not been able to do so. When I reply to their emails both [email protected] and [email protected] both are bounced back and the support team does nothing to help me. So I have to continue booking support through the shopify app only to go in a viscous cycle. Its ridiculous with the amount of money they charge my brands for their review platform!

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