They are literally after your money once you pay to then they don´t even care, one of the worst app i am asking them to cancel my subscription and help me with the spreadsheet of my review they are not responding i sent them 10 emails no response at all. please use other free apps instead, Thank loox for spamming people

facture alors que j'ai supprime l'abonnement

lo usare

I'm beyond frustrated with Loox. Their customer support does not read any of the messages sent to them and just says they'll forward it to tier 2. I have been trying for two weeks to get downloadable versions of my video reviews and I have not been able to do so. When I reply to their emails both [email protected] and [email protected] both are bounced back and the support team does nothing to help me. So I have to continue booking support through the shopify app only to go in a viscous cycle. Its ridiculous with the amount of money they charge my brands for their review platform!

very bad. no response. I have been asking for help for days. they charge me if I do not use the application. I have written for 4 days and they do not help. disgrace

I was in the middle of something don't interrupt like thattttt

trop chaire

Do not install this app - there is no free tier so you have to subscribe - and when you do there is no where to unsubscribe - scam app - keeps billing even when you uninstall it - shopify support said to just find the app and go to their site to remove the billing ... funny when Loox does not provide any form of a customer billing portal ...

When I started using loox they were amazing and always willing to help. The last customer service experience left me baffled, and I ended up canceling and moving to another review app.

Le pongo una estrella porque no me deja cancelar el plan de prueba gratis y no sé si desinstalando la aplicación dejaran de cobrarme. SI ALGUIEN ME PUEDE AYUDAR ESTARÍA MUY AGRADECIDO

I'm guessing I can get a customer service agent to reach to me if I write a bad review. **everything has been great for 5 years, just need help now for a month and can't get anyone to respond via 3 channels, including email. Please email us or email us back at: admin - at - mermaidwax . com

This app is messing with my Google Shopping conversion tracking. I don't recommend the upsell feature because it interferes with the conversion on the thank you page, since not all customers are visiting the thank you page after the upsell page appears.

Doesn't let you export chosen reviews and more than 20 at a time

i would like to rate even lower but i cant

nothing free about this - installed app, where is the free trial? clicking on the paid plan says due to now, so paying instantly no 7 day trial, is this joke?

at least they can give us normal options as free but no

Loox has become a very frustrating experience with their 500 order limit and false statements about the plan working the exact same after the 500 limit is reached. If you start out on their Beginner plan you will eventually end up with the same issue we are having. Loox seems to assume every company has unlimited VC money to spend or is on a vertical growth trajectory. We are averaging around 2-3 reviews per month with Loox on 60-90 orders of a Made in the USA item. Because we passed their ridiculous lifetime 500 order limit on the Beginner plan they have degraded their service despite still paying monthly for it to force an upgrade. With our order volume Loox will cost at best 38 cents per order or almost two percent of our Revenue minus COGS. This is the same cost as Shopify which provides an astronomically higher value. They won't listen and yes they did offer a discount but its still not enough to warrant not switching to Omnisend Reviews which would cost us $0 extra to start using. I don't want to write this review but after being lied to about the software working and "I could stay on the beginner plan" but yet everyone when we have an issue with the software not working tells me you need to upgrade. They are simply just pushing us away. I have exchanged email after email with them about this concern and they don't seem to care.

We asked the support to help us not send reviews for a specific product which is shipping protection. They told us they fix it and they did not. After a third round of revisions they told us it is all fixed. But then it turned out that only reviews we got from them were shipping protection reviews - which was completely opposite of what we asked. It has been a few days since then and we are not getting any feedback or replies from them and our business keeps getting reviews only for the shipping protection product. This is a bug which they failed to fix and failed to communicate with us promptly. We are highly disappointed.

BE CAREFUL with this application. When you have a lot of orders, you pay accordingly. I received a $450 bill in 15 days.

If you export the reviews Loox gives you highly compressed images so you can't use other apps, even though they could just give the high resolution URL. This is a dodgy tactic. I am switching all stores to judge.me who can mimic the style for a fraction of the cost ($15pm) with more features. I would avoid !