Price is too high.

Cuidado a la hora de cancelar es una traba para segirte cobrando,aunque la elimines te sigue cobrando, es una estafa

Bad customer support. I have email them over 5 times how can I have English and Greek language in the App and their responses are not giving solutions, im wondering if they even read our messages. Good app, awful support. Brrrrrrr

Initally gave 5 stars due to swift customer service. Now, after I reviewed them, they are slower than a sloth. It seems like they stop caring for you after you give a good review.

Edit: I have to update my review since the developer responded and made it sound like I just wasn't aware of the usage fees. Before starting to use Loox, I already had a subscription running which generated ~5000 recurring orders per month. Recurring meaning customers aren't visiting the site, those orders just happen automatically. Loox was charging me usage fees on those orders, meaning it was making money on a subscription I had spent years building and Loox did nothing to build. I assumed Loox wouldn't base charges on recurring orders. Most other apps I use don't (slide cart, bundle apps, etc.). So for two straight months, I was paying over $400 in just usage fees aside from the subscription fee. So around $900 for the two and a half months and I got maybe 200 new reviews out of it. Not worth it. I didn't get many image or video reviews, so the selling point of Loox did really pan out. I probably would've done exactly the same with Judge.Me for around $30 total. I have since switched to Judge.Me. The user experience is not much worse, it has all the same functionality and I am paying $15/mo for unlimited usage. And I actually like the Judge.Me product page widget better. It's more Amazon style versus the Loox cards. I don't like apps that leech off of my hard work when they've contributed nothing to it. Loox doesn't deserve to make usage fees off my subscription. So far they have not agreed to give refunds. They say their pricing is transparent. When I left this review they responded and said I should be on the unlimited plan because of my order volume. But when the app is installed on my store, its pricing page literally says I should be on the Scale plan (the plan that gets you crazy usage charges).

I’ve encountered ongoing issues with Google Merchant Center suspending my store for “Misrepresentation” after installing and using the Loox app. Despite compliance across my store’s policies and product data, the integration appears to trigger violations. If you’re actively advertising with Google Shopping, proceed with caution and monitor your account closely after enabling this app.

too expensive. I don't know why these review apps are too expensive. They should be affordable. People who are not established cannot afford the prices.

Edit: how convenient, they only addressed one out of 4 issues that I brought up in their reply. Now they offer me 30% off the money-pit scale plan lol. The app didn’t work total of 3 weeks out of two months now. We’re already with Judge.me $15 unlimited everything. Cheers! We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.

worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now

We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.

Don`t go with loox, was great before, but now is too expensive, you can judge me but if you got 1000 orders on your website, 100$ is just the beggingn bill

They are not willing to refund my payment.

Their support is extremely poor! I have been writing to them for days. but no response whatsoever. I am deleting their app.

They overcharge you and have no way to downgrade for smaller shops. The Loox subscription costs more than the shopify subscription

Automatically change the plan to the one with higher price without our authorization

Elimine mi suscribicion y me siguen cobrando

app bucht trotz vorheriger 10 tägiger deinstallierung noch immer ab

Be carefull they take a lot of money for displaying only review, I have been charged 700 EURO A MONTH without any warning

Outrageous extra charges by number of orders without providing any value and awful customer service. I ended up paying 500 USD/month unexpectedly for a review widget. You can get the same functionality for 15/USD month.